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Troubleshooting

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49

Common Problems

The following table contains general information about common monitor problems you
might encounter and the possible solutions:

Common

Symptoms

What You

Experience

Possible Solutions

No Video/Power
LED off

No picture

• Ensure that the video cable connecting the

monitor and the computer is properly connected
and secure.

• Verify that the power outlet is functioning

properly using any other electrical equipment.

• Ensure that the power button is depressed fully.
• Ensure that the correct input source is selected in

the

Input Source

menu.

No Video/Power
LED on

No picture or no
brightness

• Increase brightness & contrast controls via OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable

connector.

• Run the built-in diagnostics.
• Ensure that the correct input source is selected in

the

Input Source

menu.

Missing Pixels

LCD screen has
spots

• Cycle power on-off.
• Pixel that is permanently off is a natural defect
that canoccur in LCD technology.
• For more information on Dell Monitor Quality
and Pixel Policy, see Dell Support site at:

http://www.dell.com/support/monitors

.

Stuck-on Pixels

LCD screen has
bright spots

• Cycle power On-Off.
• Pixel that is permanently off is a natural defect
that canoccur in LCD technology.
• For more information on Dell Monitor Quality
and PixelPolicy, see Dell Support site at:

http://www.dell.com/support/monitors

.

Brightness
Problems

Picture too dim
or too bright

• Reset the monitor to factory settings.
• Adjust brightness & contrast controls via OSD.

Safety Related
Issues

Visible signs of
smoke or sparks

• Do not perform any troubleshooting steps.
• Contact Dell immediately.

Intermittent
Problems

Monitor
malfunctions on
& off

• Ensure that the video cable connecting the

monitor to the computer is connected properly
and is secure.

• Reset the monitor to factory settings.
• Perform monitor self-test feature check to

determine if the intermittent problem occurs in
self-test mode.

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Содержание S2418H

Страница 1: ...Model S2418H S2418HX Regulatory model S2418Ht Dell S2418H Dell S2418HX User s Guide ...

Страница 2: ...NING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 201...

Страница 3: ...d 17 Connecting Your Monitor 17 Setting Up Your Speaker 18 Organizing Your Cables 21 Computer Playback Default Setting HDMI Cable Connected 21 Speaker Volume Controls Setting 22 Computer Volume Controls Setting 23 The Speaker of monitor are ready to play music 26 Removing the Monitor Stand 27 Operating the Monitor 28 Turning on the Monitor 28 Using the Front Panel Controls 28 Using the On Screen D...

Страница 4: ...stics 46 Speaker Quick Troubleshooting Guide 47 Common Problems 49 Product Specific Problems 50 Appendix 51 Safety Instructions 51 FCC Notices U S only and Other Regulatory Information 51 Contacting Dell 51 Setting Up Your Monitor 52 Maintenance Guidelines 54 ...

Страница 5: ...own below Make sure that you have received all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand Speaker Power cable varies by country Power adapter ...

Страница 6: ...propriate for monitor usage Supports AMD FreeSync technology External Speaker On screen display OSD adjustments for easy setup and screen optimization Software and documentation media includes an information file INF Image color matching file ICM and product documentation Dell display manager software available on the disc shipped with the monitor Energy saver feature for energy star compliance Se...

Страница 7: ...n with LED indicator Back View Label Description Use 1 Security lock slot Secures monitor with security lock sold separately 2 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 3 Letter etching Lists the regulatory approvals 4 Cable management slot Use to organize cables by placing them through the slot ...

Страница 8: ...ur computer with HDMI cable 4 VGA port Connect your computer with VGA cable optional 5 Audio in port Connect to your computer audio output 6 Audio line out port Connect to active speakers to playback audio coming through HDMI audio channel or audio line in channels Only supports 2 channel audio NOTE The audio line out port does not support headphones WARNING Excessive sound pressure from earphones...

Страница 9: ... m typical Contrast ratio 1000 to 1 typical 8 000 000 to 1 dynamic contrast on Faceplate coating Anti glare treatment of the front polarizer 3H Backlight LED Response Time 8 ms normal 6 ms fast Color depth 16 7M 6 Bits High FRC Color gamut 99 of sRGB Resolution Specifications Horizontal scan range 30 kHz to 83 kHz VGA 30 kHz to 83 kHz HDMI1 4 30 kHz to 140 kHz HDMI2 0 Vertical scan range 56 Hz to ...

Страница 10: ...1920 x 1080 67 5 60 0 148 5 1920 x 1080 83 9 75 0 174 5 3840 x 2160 67 5 30 0 297 0 3840 x 2160 135 0 60 0 594 0 Electrical Specifications Video input signals Digital video signal for each differential line Per differential line at 100 ohm impedance VGA HDMI1 4 HDMI2 0 signal input support AC DC adapter Input voltage frequency current Delta 100 240 VAC 50 or 60 Hz 3 Hz 1 6 A maximum Chicony 100 24...

Страница 11: ...s Dimensions without stand Height 315 2 mm 12 41 inches Width 539 0 mm 21 22 inches Depth 43 8 mm 1 72 inches Stand dimensions Height 173 7 mm 6 84 inches Width 264 0 mm 10 39 inches Depth 162 2 mm 6 39 inches Weight Weight without stand assembly For wall mount or VESA mount considerations no cables 2 66 kg 5 86 lb Weight of stand assembly 0 76 kg 1 68 lb Weight of speaker 0 38 kg 0 836 lb S2418H ...

Страница 12: ...C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal dissipation 153 6 BTU hour maximum 88 7 BTU hour typical ...

Страница 13: ... 1 kWh The OSD operates only in the normal operation mode If you press any button in the active off mode one of the following message is displayed Zero power consumption in OFF mode can only be achieved by disconnecting the AC mains cable from the monitor Maximum power consumption with maximum luminance Power consumption of on mode as defined in Energy Star 7 0 version Total energy consumption in ...

Страница 14: ...nts VGA connector Pin number 15 pin side of the connected signal cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 Computer 5 V 3 3 V 10 DDC GND 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Страница 15: ...A 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Страница 16: ...ings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or ...

Страница 17: ...ace the moitor with its front facing downward on it 2 Align the stand bracket with the monitor groove 3 Insert the stand bracket into monitor groove till it snaps into its place Connecting Your Monitor WARNING Before you begin any of the procedures in this section follow the Safety Instructions To connect your monitor to the computer 1 Turn off your computer 2 Connect the VGA Optional HDMI cable f...

Страница 18: ... the HDMI cable Setting Up Your Speaker Identify the parts of the speaker and Setting Up Your Speaker 1 Speaker System consists of the cables connected to the system Right side of the speaker has 2 buttons volume Up and Volume Down 2 Place the monitor on a stable surface ...

Страница 19: ...e holding the speaker above the base insert the speaker cable through the stand slot 4 Insert the speaker in a inclined angle onto the hollow space of stand base 5 Ensure the speaker fully inserted and seated stably on the stand base ...

Страница 20: ...in the mini DIN cable to mini DIN connector located at the back of the Dell monitor as shown below 7 Insert the cable holder attached on the speaker cable into the stand slot Adjust the cable holder position along the slot accordingly ...

Страница 21: ...g all necessary cables to your monitor and computer see Connecting Your Monitor for cable attachment organize all cables as shown above Computer Playback Default Setting HDMI Cable Connected Playback Setting 1 Right Click the speaker icon 2 Select Playback devices ...

Страница 22: ...t playback device Speaker Volume Controls Setting 1 Volume Press the Volume button to increase volume 2 Volume Press the Volume button to decrease volume NOTE Button feedback tone of beep to indicate a button volume up to 100 or a button volume down to 0 ...

Страница 23: ...or 23 Computer Volume Controls Setting On board Audio Volume 1 Left Click the speaker icon 2 Check that the volume bar is no mute 3 Check that the volume bar level is not 0 UP to increase volume and Down to decrease volume ...

Страница 24: ...24 Setting Up the Monitor Volume Balance Setting 1 Right Click the speaker icon 2 Select Playback devices 3 Right Click Default Playback devices and select Properties ...

Страница 25: ...Setting Up the Monitor 25 4 Select Levels and click Balance Volume Control Options 1 Right Click the speaker icon 2 Select Volume control options ...

Страница 26: ...26 Setting Up the Monitor 3 Click the box All devices currently playing sound The Speaker of monitor are ready to play music ...

Страница 27: ...le for the default stand If you purchased any other stand see the documentation shipped with the stand to set it up To remove the stand 1 Place the monitor on the cushion or thick sitting mat near the edge of table 2 Tilt the stand downwards to access to the release latch 3 Use a long and thin screwdriver to push the release latch 4 While pushing the release latch pull the stand in the arrow direc...

Страница 28: ...on to turn on the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change ...

Страница 29: ...ton to directly access the Brightness Contrast bar 3 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the Menu System 4 Exit Use this button to go back to the main menu or exit the OSD main menu 5 Power with power light indicator Use the Power button to turn the monitor On and Off The white LED indicates the monitor is On and fully functional A gl...

Страница 30: ...ont of the monitor to adjust the image settings Front Panel Button Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 OK Use the OK button to confirm your selection 3 Back Use the Back button to go back to the previous menu ...

Страница 31: ...the OSD menu and display the main menu 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and then use the or button according to the indicators on the menu to make your changes 6 Sel...

Страница 32: ...utton to increase brightness Press the button to decrease brightness NOTE Manual adjustment of Brightness is disabled when Dynamic Contrast is switched on Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast between 0 and 100 Contrast adjusts the difference between darkn...

Страница 33: ...articular setup Auto Adjustment allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display menu The following dialog appears on a black screen as the monitor automatically adjusts to the current input NOTE In most cases Auto Adjust produces the best image for your...

Страница 34: ...en you are using the analog VGA connector Use to select the VGA input source HDMI Select the HDMI input when you are using the HDMI connector Use to select the HDMI input source Auto Select Use to select Auto Select the monitor scans for available input sources Reset Input Source Resets your monitor s Input Source settings to the factory defaults Color Use the Color menu to adjust the color settin...

Страница 35: ... color settings ideal for movies Movie HDR Loads color settings ideal for movies with HDR supporting Game Loads color settings ideal for most gaming applications Game HDR Loads color settings ideal for games with HDR supporting Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom...

Страница 36: ...a computer or DVD player using the HDMI YPbPr Select this option if your DVD player supports only YPbPr output Reset Color Resets your monitor s color settings to the factory defaults Display Use the Display menu to adjust image Aspect Ratio Adjust the image ratio to Wide 16 9 4 3 or 5 4 Horizontal Position Use or to adjust the image left or right Minimum is 0 Maximum is 100 ...

Страница 37: ...ty Phase If satisfactory results are not obtained using the Phase adjustment use the Pixel Clock coarse adjustment and then use Phase fine again NOTE Pixel Clock and Phase Adjustments are only available when your monitor is connected using the VGA cable Dynamic Contrast Allows you to increase the level of contrast to provide sharper and more detailed image quality Push the button to select the Dyn...

Страница 38: ...xAudio ON MaxxAudio effect and native frequency response of Diplo Speakers OFF Bypass mode using native frequency response of Diplo Speakers Reset Audio Select this option to restore default audio settings Energy Power Button LED Allows you to set the state of the power light to save energy Reset Energy Select this option to restore default Energy settings ...

Страница 39: ... to change the menu transparency by using and min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press a button Use the and buttons to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All buttons are locked NOTE Lock function Either soft lock through O...

Страница 40: ...nitor Icon Menu and Submenus Description Personalize Select from Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio set as shortcut key Reset Persona lization Restores shortcut keys to factory defaults ...

Страница 41: ...ettings such as the DDC CI LCD conditioning and so on DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the monitor settings using software on your computer Select Disable to turn off this feature Enable this feature for best user experience and optimum performance of your monitor ...

Страница 42: ...ree of image retention the program may take some time to run Select Enable to start the process Reset Others Restores other settings such as DDC CI to factory defaults Factory Reset Restores all OSD settings to the factory defaults NOTE This monitor has a built in feature to automatically calibrate the brightness to compensate for LED aging ...

Страница 43: ...n mode you can see the following message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You can see the following message before the DDC CI function is disabled When the monitor enters the Power Save mode the ...

Страница 44: ... OSD If you press any button other than the power button the following messages will appear depending on the selected input If either VGA HDMI input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or See Troubleshooting for more information ...

Страница 45: ...om the back of the computer To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the d...

Страница 46: ... sure that the screen is clean no dust particles on the surface of the screen 2 Unplug the video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 1 on the front panel again The color of the screen changes to red 6 Inspect the di...

Страница 47: ...nk Volume Controls Setting iii Check the playback default setting on the computer and ensure the default device is set 3 Audio source playing music but no sound is coming out of the speakers i Press the Volume button to increase the volume ii Check that the computer volume is not 0 by doing the following steps Volume Controls Setting i Click the speaker icon ii Adjust the volume level on the volum...

Страница 48: ...ooting Guide 1 Audio source volume level is high Go to the Link Volume Controls Setting i Press the Volume button to increase the volume D Symptom Unbalanced sound from the speakers Troubleshooting Guide Check the computer Volume Balance setting by doing the following steps Volume Controls Setting i Right Click the speaker icon ii Select Playback devices iii Right Click Default Playback devices an...

Страница 49: ...g Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that canoccur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Stuck on Pixels LCD screen has bright spots Cycle power On Off Pixel that is permanently off is a natural defect that canoccur in LCD technology Fo...

Страница 50: ... Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is centered on screen but does not fill entire viewing area Check the Aspect Ratio setting in the Display menu OSD Reset the monitor to factory settings Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen Turn off the monitor unplug the monitor power cable plug it b...

Страница 51: ... www dell com regulatory_compliance Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor ...

Страница 52: ...0 4 Click OK In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the gi...

Страница 53: ...vers for your graphics adapter attempt to set the resolution to 1920 x 1080 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click Display adapter properties 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 5 Refer to the graphic card provider website for updated driver...

Страница 54: ...l screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as...

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