Dell OptiPlex 3010 Mini-Tower Скачать руководство пользователя страница 41 | Manualshive

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Troubleshooting Steps

The computer hardware is operating normally but the BIOS may be corrupt or missing.

LED

Power Button

Problem Description

A possible system board failure has occurred.

Troubleshooting Steps Remove all peripheral cards from the PCI and PCI-E slots and re-start the computer. If the

computer boots, add the peripheral cards back one by one until you find the bad one.

LED

Power Button

Problem Description

Power connector not installed properly.

Troubleshooting Steps

Re-seat the 2x2 power connector from the power supply unit.

LED

Power Button

Problem Description

Possible peripheral card or system board failure has occurred.

Troubleshooting Steps Remove all peripheral cards from the PCI and PCI-E slots and re-start the computer. If the

computer boots, add the peripheral cards back one by one until you find the bad one.

LED

Power Button

Problem Description

A possible system board failure has occurred.

Troubleshooting Steps

•

Disconnect all internal and external peripherals, and re-start the computer. If the

computer boots, add the peripheral cards back one by one until you find the bad one.

•

If the problem persists, the system board is faulty.

LED

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Содержание OptiPlex 3010 Mini-Tower

Страница 1: ...Dell OptiPlex 3010 Mini Tower Owner s Manual Regulatory Model D12M Regulatory Type D12M001 ...

Страница 2: ...ademarks or trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the Unite...

Страница 3: ... 13 Installing The Hard Drive 14 Removing the Memory 14 Installing the Memory 15 Removing The Chassis Intrusion Switch 15 Installing the Intrusion Switch 16 Removing The Speaker 16 Installing the Speaker 17 Removing the Heat Sink and Processor 18 Installing the Heat Sink and Processor 19 Removing The Coin Cell Battery 20 Installing The Coin Cell Battery 20 Removing the Power Switch Cable 20 Instal...

Страница 4: ...ell Technical Support 47 Alert Security override Jumper is installed 47 Attachment failed to respond 47 Bad command or file name 47 Bad error correction code ECC on disk read 47 Controller has failed 47 Data error 47 Decreasing available memory 47 Diskette drive 0 seek failure 48 Diskette read failure 48 Diskette subsystem reset failed 48 Gate A20 failure 48 General failure 48 Hard disk drive conf...

Страница 5: ... error 50 Read fault 51 Requested sector not found 51 Reset failed 51 Sector not found 51 Seek error 51 Shutdown failure 51 Time of day clock stopped 51 Time of day not set please run the System Setup program 51 Timer chip counter 2 failed 51 Unexpected interrupt in protected mode 52 WARNING Dell s Disk Monitoring System has detected that drive 0 1 on the primary secondary EIDE controller is opera...

Страница 6: ...6 ...

Страница 7: ...urface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connect...

Страница 8: ...r Turn Off The computer turns off after the operating system shutdown process is complete 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them off After Working Inside Your Computer After you complete any replac...

Страница 9: ...ng Inside Your Computer 2 Pull up the cover release latch at the side of the computer 3 Lift the cover upward to a 45 degree angle and remove it from the computer Related Links Installing the Cover Installing the Cover 1 Place the cover on the computer 2 Press down on the cover till it clicks into place 3 Follow the procedures in After Working Inside Your Computer Related Links Removing the Cover ...

Страница 10: ... the Front Bezel Installing The Front Bezel 1 Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front 2 Rotate the bezel toward the computer to engage the four front bezel retention clips until they click into place 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Related Links Removing the Front Bezel Removing the Expansion Ca...

Страница 11: ...s connector and remove it from the computer 5 Lift the PCIe x1 expansion card if any up and out of its connector and remove it from the computer 6 Lift the PCI expansion card if any up and out of its connector and remove it from the computer 7 Lift the PCI x4 expansion card if any up and out of its connector and remove it from the computer 11 ...

Страница 12: ... x16 card if any into the connector on the system board and press down to secure it in place 5 Press the retention tab on the card retention latch downwards 6 Install the cover 7 Follow the procedures in After Working Inside Your Computer Related Links Removing The Expansion Card Removing the Optical Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove t...

Страница 13: ...ta cable and power cable to the optical drive 3 Install the front bezel 4 Install the cover 5 Follow the procedures in After Working Inside Your Computer Related Links Removing the Optical Drive Removing the Hard Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the data cable and power cable from the back of the hard drive 4 Press both blue securing ...

Страница 14: ...acket 2 Press both blue securing bracket tabs inward and slide the hard drive bracket into the bay in the chassis 3 Connect the data cable and power cable to the back of the hard drive 4 Install the cover 5 Follow the procedures in After Working Inside Your Computer Related Links Removing the Hard Drive Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the...

Страница 15: ...in the order of A1 B1 A2 B2 2 Press down on the memory modules until the retention clips spring back to secure them in place 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Related Links Removing the Memory Removing The Chassis Intrusion Switch 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the intrusion switch cable...

Страница 16: ...he chassis rear and slide it toward the chassis top to secure it 2 Connect the intrusion switch cable to the system board 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Related Links Removing the Intrusion Switch Removing The Speaker 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the speaker cable from the system bo...

Страница 17: ...lling the Internal Speaker Installing the Speaker 1 Press the speaker securing tab and slide the speaker downward to secure it 2 Thread the speaker cable into the chassis clip 3 Connect the speaker cable to the system board 4 Install the cover 5 Follow the procedures in After Working Inside Your Computer Related Links Removing the Internal Speaker 17 ...

Страница 18: ... system board 4 Loosen the captive screws that secure the heat sink assembly to the system board 5 Lift the heat sink assembly upwards and remove it from the computer Lay the assembly with the fan facing downwards and with the thermal grease facing upwards 6 Press the release lever down and then move it outwards to release it from the retention hook that secures it 18 ...

Страница 19: ...cket Ensure the processor is properly seated 2 Lower the processor cover 3 Press the release lever down and then move it inward to secure it with the retention hook 4 Place the heat sink assembly into the chassis 5 Tighten the captive screws to secure the heat sink assembly to the system board 6 Connect the heat sink assembly cable to the system board 7 Install the cover 8 Follow the procedures in...

Страница 20: ...er Related Links Installing The Coin Cell Battery Installing The Coin Cell Battery 1 Place the coin cell battery into its slot on the system board 2 Press the coin cell battery downwards until it is secured 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Related Links Removing the Coin Cell Battery Removing the Power Switch Cable 1 Follow the procedures in Before ...

Страница 21: ...rom the system board 6 Unthread the power switch cable from the chassis clips 7 Unthread the power switch cable from the chassis clip 8 Pry the power switch cable free 9 Slide the power switch cable out through the front of the computer 21 ...

Страница 22: ... the power switch cable to the system board 5 Install the optical drive 6 Install the front bezel 7 Install the cover 8 Follow the procedures in After Working Inside Your Computer Related Links Removing the Power Switch Cable Removing the Front Thermal Sensor 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the thermal sensor cable from the system boar...

Страница 23: ...hread the thermal sensor cable into the chassis clips 3 Connect the thermal sensor cable to the system board 4 Install the cover 5 Follow the procedures in After Working Inside Your Computer Related Links Removing the Front Thermal Sensor Removing The System Fan 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the system fan cable from the system board...

Страница 24: ...o secure them in place 3 Connect the fan cable to the system board 4 Install the cover 5 Follow the procedures in After Working Inside Your Computer Removing the Input Output Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the front bezel 4 Disconnect the Input Output Panel and FlyWire cable from the system board 5 Unthread the Input Output Panel an...

Страница 25: ...Output panel to the computer 7 Slide the Input Output panel towards the left of the computer to release it 8 Remove the Input Output panel by routing the cable through the front of the computer Related Links Installing the Input Output Panel 25 ...

Страница 26: ...lip 5 Connect the Input Output panel or the FlyWire cable to the system board 6 Install the front bezel 7 Install the cover 8 Follow the procedures in After Working Inside Your Computer Related Links Removing the Input Output Panel Removing The Power Supply 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the power cables connected to the hard drive s ...

Страница 27: ...m board 7 Remove the screws that secure the power supply to the back of the computer 8 Push in on the blue release tab beside the power supply and slide the power supply towards the front of the computer 9 Lift the power supply out of the computer 27 ...

Страница 28: ... power cables into the chassis clips 6 Connect the power cables connected to the hard drives s and optical drive s 7 Install the cover 8 Follow the procedures in After Working Inside Your Computer Related Links Removing the Power Supply Removing The System Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the front bezel 4 Remove the expansion card 5 ...

Страница 29: ...ign the system board to the port connectors on the back of the chassis and place the system board in the chassis 2 Tighten the screws securing the system board to the chassis 3 Connect the cables to the system board 4 Install the heatsink and processor 5 Install the expansion card 6 Install the front bezel 7 Install the cover 8 Follow the procedures in After Working Inside Your Computer 29 ...

Страница 30: ...30 ...

Страница 31: ... boot menu enhancements are as follows Easier access Although the Ctrl Alt F8 keystroke still exists and can be used to call up the menu simply press F12 during system boot to access the menu User prompting Not only is the menu easy to access when you are prompted to use the keystroke on the BIOS splash screen see image below The keystroke is not hidden Diagnostics options The boot menu includes t...

Страница 32: ...e second method is good if the monitor is already warmed up If it is not the system often passes the window of opportunity before the video signal is visible If this is the case rely on the first method the keyboard lights to know the keyboard is initialized Beep Codes and Text Error Messages The OptiPlex BIOS is capable of displaying error messages in plain English along with beep codes If the BI...

Страница 33: ...sor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 Bit Technology PCI Information Displays SLOT1 SLOT2 SLOT3 SLOT4 Device Information Displays SATA 0 SATA 1 SATA 2 SATA 3 and LOM MAC Address Boot Sequence Allows you to specify the order in which the computer attempts to find an operating system from the devices specified in th...

Страница 34: ...er for Boot Support Rear Dual USB Ports Front USB Ports Rear Quad USB Ports Miscellaneous Devices Allows you to enable or disable the Wi Fi Radio Security Administrative Password Allows you to set restricted access to system setup program This option is not set by default System Password Displays the current status of the system s password security feature and allows a new system password to be as...

Страница 35: ...ce service designed for asset management Deactivate This option is disabled by default Disable Activate Chassis Intrusion Allows you to control the chassis intrusion feature You can set this option to Enable Disable On Silent Enabled by default if chassis intrusion is detected CPU XD Support Allows you to enable or disable the Execute Disable mode of the processor This option is enabled by default...

Страница 36: ...dard 12 hour format hour minutes seconds Change the startup time by typing the values in the time and AM PM fields NOTE This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled Disabled Enabled in S5 only Enabled in S4 and S5 This ...

Страница 37: ... additional hardware capabilities provided by Intel Virtualization Technology Enable Intel Virtualization Technology This option is disabled by default VT for Direct I O Enables or disables the Virtual Machine Monitor VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct I O Enable Intel Virtualization Technology for Direct I O This option i...

Страница 38: ...he client The default IP address is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is set to Static IP Client Subnet Mask Specifies the subnet mask of the client The default setting is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the Sys...

Страница 39: ...OTE The diagnostic lights will blink when the power button is amber or off and will not blink when it is blue This has no other significance Diagnostic Light Patterns LED Power Button Problem Description The computer is either turned off or is not receiving power Troubleshooting Steps Re seat the power cable in the power connector at the back of the computer and the electrical outlet Bypass power ...

Страница 40: ...oblem with a peripheral If the LED still does not illuminate remove the PSU connections from the system board then press and hold the power supply button If it illuminates there could be a problem with the system board If the LED still does not illuminate the problem is with the power supply LED Power Button Problem Description Memory modules are detected but a memory power failure has occurred Tr...

Страница 41: ... Re seat the 2x2 power connector from the power supply unit LED Power Button Problem Description Possible peripheral card or system board failure has occurred Troubleshooting Steps Remove all peripheral cards from the PCI and PCI E slots and re start the computer If the computer boots add the peripheral cards back one by one until you find the bad one LED Power Button Problem Description A possibl...

Страница 42: ...rred Troubleshooting Steps If two or more memory modules are installed remove the modules then re install one module and re start the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer LED Power ...

Страница 43: ...cription Memory modules are detected but a memory configuration or compatibility error has occurred Troubleshooting Steps Ensure that no special requirements for memory module connector placement exist Ensure that the memory you are using is supported by your computer LED Power Button Problem Description A possible expansion card failure has occurred Troubleshooting Steps Determine if a conflict e...

Страница 44: ...h a device hard drive check the device to make sure it is functioning properly If the operating system is attempting to boot from a device optical drive check system setup to ensure the boot sequence is correct for the devices installed on your computer Beep Codes The computer can emit a series of beeps during start up if the display cannot show errors or problems These series of beeps called beep...

Страница 45: ...e Code 3 1 3 Cause Master interrupt mask register failure Code 3 1 4 Cause Slave interrupt mask register failure Code 3 2 2 Cause Interrupt vector loading failure Code 3 2 4 Cause Keyboard Controller Test failure Code 3 3 1 Cause NVRAM power loss Code 3 3 2 Cause NVRAM configuration Code 3 3 4 Cause Video Memory Test failure Code 3 4 1 Cause Screen initialization failure Code 3 4 2 Cause Screen re...

Страница 46: ... 3 3 Cause Timer chip counter 2 failure Code 4 3 4 Cause Time of day clock stopped Code 4 4 1 Cause Serial or parallel port test failure Code 4 4 2 Cause Failure to decompress code to shadowed memory Code 4 4 3 Cause Math coprocessor test failure Code 4 4 4 Cause Cache test failure Error Messages Address mark not found Description The BIOS found a faulty disk sector or could not find a particular ...

Страница 47: ...e associated drive Bad command or file name Description Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname Bad error correction code ECC on disk read Description The floppy or hard drive controller detected an uncorrectable read error Controller has failed Description The hard drive or the associated controller is defective Data error De...

Страница 48: ...y be faulty or improperly seated Reinstall the memory modules and if necessary replace them General failure Description The operating system is unable to carry out the command This message is usually followed by specific information for example Printer out of paper Take the appropriate action to resolve the problem Hard disk drive configuration error Description The hard drive failed initializatio...

Страница 49: ...l the memory modules and if necessary replace them Memory allocation error Description The software you are attempting to run is conflicting with the operating system another program or a utility Memory data line failure at address read value expecting value Description A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them Memory double word ...

Страница 50: ...isk drive Description The computer configuration information in System Setup may be incorrect No timer tick interrupt Description A chip on the system board might be malfunctioning Non system disk or disk error Description The floppy disk in drive A does not have a bootable operating system installed on it Either replace the floppy disk with one that has a bootable operating system or remove the f...

Страница 51: ...disk re set operation failed Sector not found Description The operating system cannot locate a sector on the floppy or hard drive Seek error Description The operating system cannot find a specific track on the floppy disk or hard drive Shutdown failure Description A chip on the system board might be malfunctioning Time of day clock stopped Description The battery might be dead Time of day not set ...

Страница 52: ... finishes booting immediately back up your data and replace your hard drive for installation procedures see Adding and Removing Parts for your computer type If no replacement drive is immediately available and the drive is not the only bootable drive enter System Setup and change the appropriate drive setting to None Then remove the drive from the computer Write fault Description The operating sys...

Страница 53: ...els two 82C37 DMA controllers with seven independently programmable channels Interrupt Levels Integrated I O APIC capability with 24 interrupts BIOS Chip NVRAM 64 MB 8 MB Processor Processor type Intel Core i3 series Intel Core i5 series Total Cache up to 8 MB cache depending on processor type Memory Type DDR3 Speed 1333 MHz Connectors two DIMM slots Capacity 1 GB 2 GB and 4 GB Minimum Memory 1 GB...

Страница 54: ...ress x1 slot bidirectional speed 1 GB s x16 slot bidirectional speed 16 GB s SATA 1 5 Gbps and 3 0 Gbps Cards PCI Express x1 Mini Tower up to three full height cards Desktop up to three low profile cards Small Form Factor up to one low profile cards PCI Express x16 Mini Tower up to one full height cards Desktop up to one low profile cards Small Form Factor up to one low profile cards Drives Extern...

Страница 55: ...deo 15 pin VGA connector 19 pin HDMI connector NOTE Available video connectors may vary based on the graphics card selected System Board Connectors PCI Express x1 data width maximum one PCI Express lane Mini Tower Desktop three 36 pin connector Small Form Factor one 36 pin connector PCI Express x16 data width maximum 16 PCI Express lanes Mini Tower Desktop Small Form Factor one 164 pin connector S...

Страница 56: ...cates power on state blinking blue light indicates sleep state of the computer Amber light Solid amber light when the computer does not start indicates a problem with the system board or power supply Blinking amber light indicates a problem with the system board Drive activity light Blue light Blinking blue light indicates that the computer is reading data from or writing data to the hard drive Di...

Страница 57: ...Hz 3 6 A Coin cell battery 3 V CR2032 lithium coin cell NOTE Heat dissipation is calculated by using the power supply wattage rating Physical Height Width Depth Weight Mini Tower 36 00 cm 14 17 inches 17 50 cm 6 89 inches 41 70 cm 16 42 inches 8 87 kg 19 55 lb Desktop 36 00 cm 14 17 inches 10 20 cm 4 01 inches 41 00 cm 16 14 inches 7 56 kg 16 67 lb Small Form Factor 29 00 cm 11 42 inches 9 26 cm 3...

Страница 58: ...58 ...

Страница 59: ...and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Select your support category 3 If you are not a U S customer select your country code at the bottom of the support dell com page or select All to see more choices 4 Select the appropriate...

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