Troubleshooting
129
Troubleshooting
Problem
Possible causes
Possible solutions
System problems
Battery does not charge
The battery or battery
charger is damaged.
Contact the dealer.
The device’s temperature is
below 0°C or higher than
45°C.
Adjust the battery charging
environment to avoid
extreme temperatures.
Poor contact between the
battery and charger.
Check all connectors to
ensure that all connections
have been properly made.
Unable to turn the
device on.
The battery is empty.
Charge the device.
Shortened standby time
The duration of standby
time is affected by your
service provider’s system
configuration. The same
device used with different
service providers' systems
does not have the same
duration of standby time.
If you are located in an area
where the network signal is
weak, temporarily turn off
your device.
If you are not able to
connect to the network, the
device will continue to send
out signals as it attempts to
locate a base station. Doing
this consumes battery
charge and consequently
shortens standby time.
Change your location to
one where the network is
accessible, or temporarily
turn off your device.
E-mail problems
Unable to send or
receive e-mail.
The Internet connection or
the e-mail setting is not
configured properly.
Check your network
connection, and confirm
with your e-mail service
provider if your e-mail
setting has been configured
correctly.
