Troubleshooting
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NOTE:
To exit the Safe mode, turn off your device and turn it on
normally again.
Emergency Recovery
If your device does not turn on or respond due to corrupt system files,
you can perform an emergency recovery by restoring your device to
the factory default state, or by upgrading the software on your device.
To restore your device to the factory default state
1
Press and hold the power button
and then touch the
Power
off
option on the screen to turn off the device.
2
Press and hold the volume up button
, and without
releasing
press and hold the power button
, until the
device turns on the configuration menu.
3
To restore the device to the factory default state, press the
volume up button
or the volume down button
to
move the highlight bar on the menu to either of these options:
•
Factory reset (User data only)
: Restores the device to the
factory default state and erases all your user data including
contacts, settings, and downloaded applications from the
internal application storage.
•
Factory Reset (User data and internal tablet storage)
:
Restores the device to the factory default state and erases the
following data:
a
All your user data including contacts, settings, and
downloaded applications stored in the internal application
storage.
b
All your personal files except the preinstalled ones stored in
the internal tablet storage.
4
Press the power button
to start the reset process.
5
Wait for the device to reboot the system.
