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Troubleshooting
To upgrade the device software
1
Connect an SD card to your computer.
2
On your computer, go to
support.dell.com
and follow the
instructions to download the software upgrade package
“update.pkg” to the SD card.
NOTE:
The device only recognizes the software upgrade package as
“update.pkg”. Rename the downloaded package to “update.pkg” if it is
not named so.
3
Disconnect the SD card from the computer and install the SD
card into the device.
4
Follow steps 1 and 2 in
To restore your device to the factory
to turn on the configuration menu.
5
Press the volume up button
or the volume down button
to move the highlight bar to the
Software upgrade via
update.pkg on SD card
option, and press the power button
to confirm your selection.
6
Press the power button
to confirm and start upgrading the
software package.
7
Wait for the device to load files and reboot the system.