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Troubleshooting
Starting Your Device in the Safe Mode
If you find your device unusable because of an application you
installed, try to start your device in the Safe mode. In the Safe mode, all
3rd-party applications are disabled and you can remove any
problematic applications to continue using your device normally.
To enter the Safe mode, follow the steps below.
1
Make sure your device is off.
2
Press and hold the Power and Sleep/Wake button
to turn on
your device.
3
While the operating system is starting up, the white DELL logo
appears twice.
When you see the white DELL logo at the second time, touch and
hold the Menu button
until “Safe mode” appears at the bottom
of the screen.
Internet problems
Unable to connect to the
network.
You are not within the
network’s service area.
Check the service area with
your service provider.
Poor signal.
Move to an open space or if
you are inside a building,
move closer to a window.
Your device is in Airplane
mode with no wireless
connectivity.
Touch the Home button
→
Menu button
→
Settings
→
Wireless &
networks
→
Clear the
Airplane mode check box.
Media problems
Windows Media Player
on my computer cannot
play the sounds of the
video captured using the
device.
The device records video
sounds in amr format, but
Windows Media Player does
not support amr decoding.
Play the video using a video
player with the amr
decoder, such as
QuickTime.
Problem
Possible causes
Possible solutions