Dell G5 15 Скачать руководство пользователя | Manualshive

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Troubleshooting

Flashing the BIOS

You may need to flash (update) the BIOS when an update is available or when you replace the system board.
Follow these steps to flash the BIOS:

1

Turn on your computer.

2

Go to

www.dell.com/support

.

3

Click

Product support

, enter the Service Tag of your computer, and then click

Submit

.

NOTE:

If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

4

Click

Drivers & downloads

>

Find it myself

.

5

Select the operating system installed on your computer.

6

Scroll down the page and expand

BIOS

.

7

Click

Download

to download the latest version of the BIOS for your computer.

8

After the download is complete, navigate to the folder where you saved the BIOS update file.

9

Double-click the BIOS update file icon and follow the instructions on the screen.

Flashing BIOS (USB key)

1

Follow the procedure from step 1 to step 7 in "

Flashing the BIOS

" to download the latest BIOS setup program file.

2

Create a bootable USB drive. For more information see the knowledge base article

at

www.dell.com/support

3

Copy the BIOS setup program file to the bootable USB drive.

4

Connect the bootable USB drive to the computer that needs the BIOS update.

5

Restart the computer and press

F12

when the Dell logo is displayed on the screen.

6

Boot to the USB drive from the

One Time Boot Menu

.

7

Type the BIOS setup program filename and press

Enter

.

8

The

BIOS Update Utility

appears. Follow the instructions on the screen to complete the BIOS update.

Enhanced Pre-Boot System Assessment (ePSA)

diagnostics

CAUTION:

Use the ePSA diagnostics to test only your computer. Using this program with other computers may cause invalid

results or error messages.

The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:

•

Run tests automatically or in an interactive mode

•

Repeat tests

•

Display or save test results

•

Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

•

View status messages that inform you if tests are completed successfully

•

View error messages that inform you of problems encountered during testing

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Troubleshooting

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Содержание G5 15

Страница 1: ...Dell G5 15 Service Manual Computer Model Dell G5 5587 Regulatory Model P72F Regulatory Type P72F002 ...

Страница 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 06 Rev A01 ...

Страница 3: ...erequisites 17 Procedure 17 6 Replacing the battery 18 Procedure 18 Post requisites 18 7 Removing the memory modules 19 Prerequisites 19 Procedure 19 8 Replacing the memory modules 21 Procedure 21 Post requisites 21 9 Removing the solid state drive 22 Prerequisites 22 Procedure 22 10 Replacing the solid state drive 23 Procedure 23 Post requisites 23 11 Removing the coin cell battery 24 Prerequisit...

Страница 4: ...e hard drive 32 Prerequisites 32 Procedure 32 18 Replacing the hard drive 34 Procedure 34 Post requisites 35 19 Removing the computer base 36 Prerequisites 36 Procedure 36 20 Replacing the computer base 40 Procedure 40 Post requisites 42 21 Removing the status light board 43 Prerequisites 43 Procedure 43 22 Replacing the status light board 44 Procedure 44 Post requisites 44 23 Removing the speaker...

Страница 5: ...tes 54 29 Removing the heat sink assembly 55 Prerequisites 55 Procedure 55 30 Replacing the heat sink assembly 57 Procedure 57 Post requisites 57 31 Removing the power button board 58 Prerequisites 58 Procedure 58 32 Replacing the power button board 60 Procedure 60 Post requisites 61 33 Removing the fingerprint reader board 62 Prerequisites 62 Procedure 62 34 Replacing the fingerprint reader board...

Страница 6: ... Folding the keyboard cables 73 41 Removing the palm rest 75 Prerequisites 75 Procedure 75 42 Replacing the palm rest 76 Procedure 76 Post requisites 76 43 Removing the display bezel 77 Prerequisites 77 Procedure 77 44 Replacing the display bezel 79 Procedure 79 Post requisites 79 45 Removing the display hinges 80 Prerequisites 80 Procedure 80 46 Replacing the display hinges 82 Procedure 82 Post r...

Страница 7: ...k cover and antenna assembly 95 Procedure 95 Post requisites 95 55 Downloading drivers 97 Downloading the audio driver 97 Downloading the graphics driver 97 Downloading the USB driver 98 Downloading the chipset driver 99 Downloading the network driver 99 Downloading the media card reader driver 100 56 System setup 101 Boot Sequence 101 Navigation keys 101 BIOS overview 102 Entering BIOS setup prog...

Страница 8: ...nced Pre Boot System Assessment ePSA diagnostics 108 Running the ePSA diagnostics 109 System diagnostic lights 109 Wi Fi power cycle 110 Flea power release 110 58 Getting help and contacting Dell 112 Self help resources 112 Contacting Dell 112 8 Contents ...

Страница 9: ...de the computer replace all covers panels and screws before connecting to the electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat and clean CAUTION To avoid damaging the components and cards handle them by their edges and avoid touching pins and contacts CAUTION You should only perform troubleshooting and repairs as authorized or directed by the Dell techn...

Страница 10: ...d drive bracket Hard drive M3x3 4 Wireless card Wireless card bracket and system board M2x3 1 Rear cover Computer base M2x2 4 Display cable bracket Computer base M2x3 1 Computer base Palm rest assembly M2 5x6 19 Computer base Palm rest assembly M2x3 4 Touchpad Palm rest assembly M2x2 4 Status light board Computer base M2x3 1 Power button board Palm rest assembly M2x3 2 Power adapter port bracket C...

Страница 11: ...oard bracket Palm rest assembly M1 6x2 2 30 Heat sink assembly System board M2x3 6 Display assembly Palm rest assembly M2 5x5 2 Display hinges Display back cover and antenna assembly M2 5x2 5 8 Display panel Display back cover and antenna assembly M2x2 5 4 Before working inside your computer 11 ...

Страница 12: ...y screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 12 After working inside your computer ...

Страница 13: ... working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Loosen the captive screw that secures the base cover to the computer base 2 Using your fingertips gently pry the base cover to release the tabs from the slots on the computer base 3 Lift the base cover off the computer base 4 Disconnect the battery ...

Страница 14: ...14 Removing the base cover ...

Страница 15: ...he instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the battery cable to the system board 2 Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place 3 Tighten the captive screw that secures the base cover to the computer b...

Страница 16: ...16 Replacing the base cover ...

Страница 17: ... computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites Remove the base cover Procedure 1 Remove the three screws M2 5x6 that secure the battery to the computer base 2 Lift the battery at an angle off the computer base 3 Turn the computer over open the display and press and hold the power bu...

Страница 18: ...king inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Slide the battery in the slot on the computer base and align the screw holes on the battery with the screw holes on the computer base 2 Replace the three screws M2 5x6 that secure the battery to the computer base Post re...

Страница 19: ...s see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites Remove the base cover Procedure 1 Locate the memory module on the system board NOTE Depending on the configuration ordered the computer may have up to two memory modules 2 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot ...

Страница 20: ...20 Removing the memory modules ...

Страница 21: ...r more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 3 Press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory mod...

Страница 22: ...me page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Topics Prerequisites Procedure Prerequisites Remove the base cover Procedure 1 Remove the screw M3x3 that secures the solid state drive to the computer base 2 ...

Страница 23: ...ce home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Topics Procedure Post requisites Procedure 1 Adhere the solid state drive shield to the solid state drive 2 Align the notch on the solid state drive with the tab on the solid state drive slot and slide the solid state drive into the solid state drive slot 3 Re...

Страница 24: ...ee the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Topics Prerequisites Procedure Prerequisites Remove the base cover Procedure 1 Disconnect the coin cell battery cable from the s...

Страница 25: ...uter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Adhere the coin cell battery to the battery socket on the computer base 2 Connect the coin cell battery cable to the system board Post requisites Replace the base cover 12 Replaci...

Страница 26: ...ces see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites Remove the base cover Procedure 1 Locate the wireless card on the system board 2 Remove the screw M2x3 that secures the wireless card bracket to the wireless card and system board 3 Remove the wireless card bracket from the wireless card 4 Disconnect the antenna cables fro...

Страница 27: ...Removing the wireless card 27 ...

Страница 28: ...s under it 1 Align the notch on the wireless card with the tab on the wireless card slot and slide the wireless card at an angle into the wireless card slot 2 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable col...

Страница 29: ...Post requisites Replace the base cover Replacing the wireless card 29 ...

Страница 30: ... best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites Remove the base cover Procedure 1 Remove the four screws M2x2 that secure the rear cover to the computer base 2 Using a plastic scribe release the tabs on the rear cover from the slots on the computer base 3 Pry the rear cover starting from the center to the le...

Страница 31: ...ns in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Slide the tabs on the rear cover into the slots on the computer base and snap the rear cover into place 2 Replace the four screws M2x2 that secure the rear cover to the computer base Post requisites Replac...

Страница 32: ...le the computer is in sleep or on state Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery Procedure NOTE The latch on the hard drive locking connector is fragile Pulling the latch forcefully may damage the hard drive locking connector Exercise care when handling the latch on the hard drive locking connector 1 Open the latch and disconnect the hard drive cabl...

Страница 33: ...6 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 7 Lift the hard drive bracket off the hard drive Removing the hard drive 33 ...

Страница 34: ...N Hard drives are fragile Exercise care when handling the hard drive Topics Procedure Post requisites Procedure 1 Align the screw holes on the hard drive bracket with the screw holes on the hard drive 2 Replace the four screws M3x3 that secure the hard drive bracket to the hard drive 3 Connect the interposer to the hard drive assembly 4 Align the screw holes on the hard drive assembly with the scr...

Страница 35: ...ide the hard drive cable into the connector on the system board and close the latch to secure the hard drive cable Post requisites 1 Replace the battery 2 Replace the base cover Replacing the hard drive 35 ...

Страница 36: ...emove the rear cover 4 Remove the wireless card Procedure 1 Using pull tab disconnect the camera cable from the system board 2 Peel the camera cable off the computer base 3 Remove the antenna cables from the routing guides on the computer base 4 Remove the screw M2x3 that secures the display cable bracket to the computer base 5 Lift the display cable bracket off the computer base 6 Using the pull ...

Страница 37: ...yboard cable from the system board 13 Remove the 19 screws M2 5x6 that secure the computer base to the palm rest assembly 14 Remove the four screws M2x3 that secure the computer base to the palm rest assembly 15 Turn the computer over and open the display 16 Using a plastic scribe release the tabs on palm rest assembly from the slots on the computer base 17 Lift the palm rest assembly along with t...

Страница 38: ...ove steps you are left with the computer base assembly 19 Remove the coin cell battery 20 Remove the status light board 21 Remove the speakers 22 Remove the system board 23 Remove the power adapter port 38 Removing the computer base ...

Страница 39: ...Removing the computer base 39 ...

Страница 40: ...atory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Place the computer base on a clean and flat surface 2 Replace the power adapter port 3 Replace the system board 4 Replace the speakers 5 Replace the status light board 6 Replace the coin cell battery 7 Open the display and align the palm rest assembly on the computer base 8 Press down the ...

Страница 41: ...nector on the system board and close the latch to secure the cable 16 Slide the power button board cable into the connector on the system board and close the latch to secure the cable 17 Adhere the display cable to the computer base and route the display cable through the routing guides on the computer base 18 Connect the display cable to the system board 19 Align and place the display cable brack...

Страница 42: ...Post requisites 1 Replace the wireless card 2 Replace the rear cover 3 Replace the battery 4 Replace the base cover 42 Replacing the computer base ...

Страница 43: ...ory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the rear cover 4 Follow the procedure from step 1 to step 18 in Removing the computer base Procedure NOTE The status light board includes an LED indicator for power and battery status light hard drive activity light 1 Open the latch and disconnect the status light board cable from the ...

Страница 44: ...dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the screw holes on the status light board with the screw holes on the computer base 2 Replace the screw M2x3 that secures the status light board to the computer base 3 Slide the status light board cable into the connector on the status light board and close the latch to secure the cable Post requisites 1 Follow the p...

Страница 45: ...sites 1 Remove the base cover 2 Remove the battery 3 Remove the rear cover 4 Follow the procedure from step 1 to step 18 in Removing the computer base Procedure 1 Disconnect the speaker cable from the system board 2 Note the routing of the speaker cable and remove the speaker cable from the routing guides on the computer base 3 Note the position of the rubber grommets before lifting the speakers 4...

Страница 46: ...ushed out while replacing the speaker Ensure that the rubber grommets are in their position after placing the speaker on the system board 1 Using the alignment posts place the left speaker on the computer base 2 Route the speaker cable through the routing guides on the computer base 3 Using the alignment posts place the right speaker on the computer base 4 Route the speaker cable through the routi...

Страница 47: ...OS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the rear cove...

Страница 48: ...cket to the system board 10 Lift the USB Type C port bracket off the system board 11 Disconnect the speaker cable from the system board 12 Remove the four screws M2x3 that secure the fans to the system board 13 Remove the three screws M2 5x5 that secure the system board to the computer base 14 Gently release the ports on the system board from the slots on the computer base and lift the system boar...

Страница 49: ...15 Turn the system board over 16 Remove the heat sink assembly Removing the system board 49 ...

Страница 50: ...BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Topics Procedure Post requisites Entering the Service Tag in the BIOS setup program Procedure 1 Replace the heat sink assembly 2 Turn the system board over 3 Slide the ports on the system board into the slots on the computer base and align the screw holes on the system board with the sc...

Страница 51: ...e the status light board cable into the connector on the system board and close the latch to secure the cable 14 Slide the hard drive cable into the connector on the system board and close the latch to secure the cable 15 Connect the coin cell battery to the system board Post requisites 1 Follow the procedure from step 7 to step 23 in Replacing the computer base 2 Replace the rear cover 3 Replace ...

Страница 52: ...uter 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field NOTE Service tag is the alphanumeric identifier located at the back side of your computer 52 Replacing the system board ...

Страница 53: ...est practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the rear cover 4 Remove the solid state drive 5 Remove the memory modules 6 Remove the wireless card 7 Remove the computer base 8 Follow the procedure from step 1 to step 14 in Removing the system board Proced...

Страница 54: ...est practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure Place the power adapter port into the slot on the computer base Post requisites 1 Follow the procedure from step 4 to 16 in Replacing the system board 2 Replace the computer base 3 Replace the wireless card 4 Replace the memory modules 5 Replace the solid state dri...

Страница 55: ...N For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the rear cover 4 Follow the procedure from step 1 to step 18 in Removing the computer base 5 Follow the procedure from step ...

Страница 56: ...ial order indicated on the heat sink assembly remove the six screws M2x3 that secure the heat sink assembly to the system board 5 Lift the heat sink assembly off the system board 56 Removing the heat sink assembly ...

Страница 57: ...the system board or the fan and heat sink assembly is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Topics Procedure Post requisites Procedure 1 Align the screw holes on the heat sink with the screw holes on the system board 2 In sequential order indicated on the heat sink replace the six screws M2x3 that secure the heat sink to the system board 3...

Страница 58: ... battery 3 Remove the rear cover 4 Remove the computer base 5 Follow the procedure from step 1 to step 17 in Removing the computer base Procedure 1 Close the display and turn the palm rest assembly over 2 Peel the tape that secures the fingerprint reader board and the power button board to the palm rest assembly 3 Open the latch and disconnect the fingerprint reader board cable from the fingerprin...

Страница 59: ...Removing the power button board 59 ...

Страница 60: ..._compliance Topics Procedure Post requisites Procedure 1 Align the screw holes on the power button board with the screw holes on the palm rest assembly 2 Replace the two screws M2x3 that secure the power button board to the palm rest assembly 3 Slide the fingerprint reader board cable into the connector on the fingerprint reader board and close the latch to secure the cable 4 Adhere the power butt...

Страница 61: ...Post requisites 1 Follow the procedure from step 8 to step 23 in Replacing the computer base 2 Replace the rear cover 3 Replace the battery 4 Replace the base cover Replacing the power button board 61 ...

Страница 62: ...home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the rear cover 4 Follow the procedure from step 1 to step 17 in Removing the computer base 5 Remove the power button board Procedure 1 Remove the two screws M2x2 that secure the fingerprint reader board bracket to the palm rest assembly 2 Lift the finge...

Страница 63: ...ry Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the fingerprint reader board and the fingerprint reader board bracket on the palm rest assembly 2 Replace the two screws M2x2 that secure the fingerprint reader board to the palm rest assembly Post requisites 1 Replace the power button board 2 Follow the procedure from step 7 to step 23...

Страница 64: ...e the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the rear cover 4 Follow the procedure from step 1 to step 17 in Removing the computer base Procedure 1 Peel the keyboard cable off the touchpad 2 Remove the four screws M2x2 that secure the touchpad to the palm rest assembly ...

Страница 65: ...opics Procedure Post requisites Procedure 1 Slide the touchpad in place on the palm rest assembly NOTE Ensure that the touchpad is aligned with the guides on the palm rest assembly and the gap on either sides of the touchpad is equal 2 Align the screw holes on the touchpad with the screw holes on the palm rest assembly 3 Replace the four screws M2x2 that secure the touchpad to the palm rest assemb...

Страница 66: ...w dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the rear cover 4 Remove the wireless card 5 Follow the procedure from step 1 to step 17 in Removing the computer base Procedure 1 Peel off the tapes that secure the display hinges to the palm rest assembly 2 Remove the two screws M2 5x5 that secure the display hinges ...

Страница 67: ...5 After performing the above steps you will be left with the display assembly Removing the display assembly 67 ...

Страница 68: ...he instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Place the palm rest assembly on the display assembly 2 Using the alignment posts close the display hinges 3 Replace the two screws M2 5x5 that secure the display hinges to the palm rest assemb...

Страница 69: ...tes 1 Follow the procedure from step 7 to step 23 in Replacing the computer base 2 Replace the wireless card 3 Replace the rear cover 4 Replace the battery 5 Replace the base cover Replacing the display assembly 69 ...

Страница 70: ...rerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the rear cover 4 Remove the wireless card 5 Follow the procedure from step 1 to step 17 in Removing the computer base 6 Remove the display assembly Procedure 1 Open the latch and disconnect the power adapter port cable off the palm rest assembly 2 Peel the power adapter port cable off the palm rest assembly 3 Peel the tape that sec...

Страница 71: ...6 Lift the keyboard along with the cables off the palm rest assembly Removing the keyboard 71 ...

Страница 72: ...ce home page at www dell com regulatory_compliance Topics Procedure Post requisites Folding the keyboard cables Procedure NOTE If you are installing a new keyboard fold the cables the same way they are folded on the old keyboard For more information see Folding the Keyboard Cables 1 Align the keyboard on the palm rest assembly 2 Align the screw holes on the keyboard bracket with the screw holes on...

Страница 73: ... rest assembly and close the latch to secure the cable Post requisites 1 Replace the display assembly 2 Follow the procedure from step 7 to step 23 in Replacing the computer base 3 Replace the wireless card 4 Replace the rear cover 5 Replace the battery 6 Replace the base cover Folding the keyboard cables CAUTION Do not apply excess pressure while folding the cables Replacing the keyboard 73 ...

Страница 74: ...n the old keyboard NOTE Keyboard backlight cable is present only on a backlit keyboard 1 Note the position to fold the new keyboard cable 2 Gently fold the keyboard cable with the end aligned at the fold line as shown in the image Once folded correctly the right edge of the keyboard cable should be lined up next to the line indicated on the palm rest assembly 74 Replacing the keyboard ...

Страница 75: ...home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the rear cover 4 Remove the wireless card 5 Follow the procedure from step 1 to step 17 in Removing the computer base 6 Remove the display assembly 7 Remove the power button board 8 Remove the fingerprint reader board 9 Remove the touchpad 10 Remove the...

Страница 76: ...latory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure Place the palm rest on a clean and flat surface Post requisites 1 Replace the keyboard 2 Replace the touchpad 3 Replace the fingerprint reader board 4 Replace the power button board 5 Replace the display assembly 6 Follow the procedure from step 7 to step 23 in Replacing the computer base 7...

Страница 77: ...regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the rear cover 4 Remove the wireless card 5 Follow the procedure from step 1 to step 17 in Removing the computer base 6 Remove the display assembly Procedure 1 Using your fingertips gently pry up the inside edges of the display bezel 2 Using a plastic scribe gently pry up the ou...

Страница 78: ...78 Removing the display bezel ...

Страница 79: ... safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure Align the display bezel with the display back cover and gently snap the display bezel into place Post requisites 1 Replace the display assembly 2 Follow the procedure from step 7 to step 23 in Replacing the computer base 3 Replace the wireless card 4 Repla...

Страница 80: ... dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the rear cover 4 Remove the wireless card 5 Follow the procedure from step 1 to step 17 in Removing the computer base 6 Remove the display assembly 7 Remove the display bezel Procedure 1 Peel the tape that secures the display hinge to the display back cover 2 Remove th...

Страница 81: ...Removing the display hinges 81 ...

Страница 82: ... inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the screw holes on the display hinges with the screw holes on the display back cover 2 Replace the eight screws M2 5x2 5 that secure the display hinges to the display back cover 3 Adhere the tape that secures the displ...

Страница 83: ...el 2 Replace the display assembly 3 Follow the procedure from step 7 to step 23 in Replacing the computer base 4 Replace the wireless card 5 Replace the rear cover 6 Replace the battery 7 Replace the base cover Replacing the display hinges 83 ...

Страница 84: ...e Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the rear cover 4 Remove the wireless card 5 Follow the procedure from step 1 to step 17 in Removing the computer base 6 Remove the display assembly 7 Remove the display bezel Procedure 1 Remove the four screws M2x2 5 that secure the display panel to the display back cover 2 Gently lift the display panel and turn it over 3 Peel o...

Страница 85: ...Removing the display panel 85 ...

Страница 86: ...e page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Slide the display cable into the connector on the display panel and close the latch to secure the cable 2 Adhere the tape that secures the display cable to the display panel 3 Turn the display panel over and gently place it on the display back cover 4 Align the screw holes on the display panel with the screw ...

Страница 87: ...zel 2 Replace the display assembly 3 Follow the procedure from step 7 to step 23 in Replacing the computer base 4 Replace the wireless card 5 Replace the rear cover 6 Replace the battery 7 Replace the base cover Replacing the display panel 87 ...

Страница 88: ...om regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the rear cover 4 Remove the wireless card 5 Follow the procedure from step 1 to step 17 in Removing the computer base 6 Remove the display assembly 7 Remove the display bezel 8 Remove the display panel Procedure 1 Note the antenna cable routing and remove the display cable fr...

Страница 89: ...ide your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the display cable on the display back cover and antenna assembly 2 Route the display cable through the routing guides on the display back cover and antenna assembly 3 Adhere the tape that secures the display cable to the d...

Страница 90: ...the display bezel 3 Replace the display assembly 4 Follow the procedure from step 7 to step 23 in Replacing the computer base 5 Replace the wireless card 6 Replace the rear cover 7 Replace the battery 8 Replace the base cover 90 Replacing the display cable ...

Страница 91: ..._compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the rear cover 4 Remove the wireless card 5 Follow the procedure from step 1 to step 17 in Removing the computer base 6 Remove the display assembly 7 Remove the display bezel 8 Remove the display panel Procedure 1 Using a plastic scribe gently pry the camera from the display back cover an...

Страница 92: ...gulatory_compliance Topics Procedure Post requisites Procedure 1 Align the camera with the alignment posts on the display back cover and antenna assembly and adhere the camera in place 2 Connect the camera cable to the camera and close the latch to secure the cable Post requisites 1 Replace the display panel 2 Replace the display bezel 3 Replace the display assembly 4 Follow the procedure from ste...

Страница 93: ...ocedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the rear cover 5 Follow the procedure from step 1 to step 17 in Removing the computer base 6 Remove the display assembly 7 Remove the display bezel 8 Remove the display hinges 9 Remove the display panel 10 Remove the display cable 11 Remove the camera Procedure 1 Peel the tape that secures the ca...

Страница 94: ...3 After performing the above steps we are left with the display back cover and antenna assembly 94 Removing the display back cover and antenna assembly ...

Страница 95: ...mpliance Topics Procedure Post requisites Procedure 1 Route the camera cable through the routing guides on the display back cover and antenna assembly 2 Adhere the tape that secures the camera cable to the display back cover and antenna assembly Post requisites 1 Replace the camera 2 Replace the display cable 3 Replace the display panel 4 Replace the display hinges 5 Replace the display bezel 6 Re...

Страница 96: ...10 Replace the battery 11 Replace the base cover 96 Replacing the display back cover and antenna assembly ...

Страница 97: ...ontrol to make changes on the system 12 The application installs all drivers and updates identified NOTE Not all files can be installed automatically Review the installation summary to identify if manual installation is necessary 13 For manual download and installation click Category 14 Click Audio in the drop down list 15 Click Download to download the audio driver for your computer 16 After the ...

Страница 98: ...after installation Before installation After installation Downloading the USB driver 1 Turn on your computer 2 Go to www dell com support 3 Enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the autodetect feature or manually browse for your computer model 4 Click Drivers downloads 5 Click the Detect Drivers button 6 Review and agree to the Ter...

Страница 99: ...propriate chipset driver for your computer 16 After the download is complete navigate to the folder where you saved the chipset driver file 17 Double click the chipset driver file icon and follow the instructions on the screen to install the driver Downloading the network driver 1 Turn on your computer 2 Go to www dell com support 3 Enter the Service Tag of your computer and then click Submit NOTE...

Страница 100: ...vice Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page and expand Chipset 6 Click Download to download the media card reader driver for your computer 7 After the download is complete navigate to the folder where you saved the card r...

Страница 101: ... you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to access the System Setup screen Navigation keys NOTE Fo...

Страница 102: ... that the keyboard is initialized This prompt can appear very quickly so you must watch for it and then press F2 If you press F2 before the F2 prompt this keystroke is lost If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Enabling or disabling the USB in BIOS setup program 1 Turn on or restart your compu...

Страница 103: ... Technology Displays the technology used for the memory DIMM A Size Displays the DIMM A memory size DIMM B Size Displays the DIMM B memory size Processor Information Processor Type Displays the processor type Core Count Displays the number of cores on the processor Processor ID Displays the processor identification code Current Clock Speed Displays the current processor clock speed Minimum Clock S...

Страница 104: ...M DD YY format and current time in HH MM SS AM PM format Table 6 System setup options System Configuration menu System Configuration SATA Operation Configure operating mode of the integrated SATA hard drive controller Drives Enable or disable various drives on board SMART Reporting Enable or disable SMART Reporting during system startup USB Configuration Enable Boot Support Enable or disable booti...

Страница 105: ...sor Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set Table 9 System setup options Secure Boot menu Secure Boot Secure Boot Enable Enable or disable the secure boot feature Expert Key Management Expert Key Management Enable or disable Expert Key Management Custom Mode Key Management Select the custom values for expert key management Table 10 System setup...

Страница 106: ... adapter warnings Default Enabled Numlock Enable Enable or disable Numlock Default Enable Numlock Fn Lock Options Enable or disable the Fn lock mode Fastboot Enable to set the speed of the boot process Default Thorough Extend BIOS POST Time Configure additional pre boot delay Pull Screen Logo Enable or disable to display full screen logo Warnings and Errors Select an action on encountering a warni...

Страница 107: ...n the user primary hard drive or an external USB key Table 14 System setup options System Logs menu System Logs BIOS Events Display BIOS events Thermal Events Display Thermal events Power Events Display Power events Table 15 System setup options SupportAssist System Resolution menu SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System R...

Страница 108: ...he BIOS setup program file to the bootable USB drive 4 Connect the bootable USB drive to the computer that needs the BIOS update 5 Restart the computer and press F12 when the Dell logo is displayed on the screen 6 Boot to the USB drive from the One Time Boot Menu 7 Type the BIOS setup program filename and press Enter 8 The BIOS Update Utility appears Follow the instructions on the screen to comple...

Страница 109: ...e activity NOTE Press Fn H to toggle this light between power and battery status light and hard drive activity light Hard drive activity light Turns on when the computer reads from or writes to the hard drive NOTE Hard drive activity light is supported only on computers shipped with hard drive Power and battery status light Indicates the power and battery charge status Solid white Power adapter is...

Страница 110: ...hite Caps Lock enabled Off Caps Lock disabled Wi Fi power cycle If your computer is unable to access the internet due to Wi Fi connectivity issues a Wi Fi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a Wi Fi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device 1 Turn off your computer 2 Turn off the ...

Страница 111: ...3 Press and hold the power button for 15 seconds to drain the flea power 4 Replace the base cover 5 Turn on your computer Troubleshooting 111 ...

Страница 112: ...elated articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant to your product identify your product through one of the following Select...

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