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Chapter 8: Getting help...............................................................................................................83

Contents

Содержание EMC XC Core XC6520

Страница 1: ...Dell EMC XC Core XC6520 Installation and Service Manual December 2021 ...

Страница 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Страница 3: ...em 22 Options to download the firmware 22 Options to download and install OS drivers 23 Downloading drivers and firmware 23 Chapter 4 Installing and removing system components 24 Before working inside your system 24 Safety instructions 24 After working inside your system 25 Recommended tools 25 Sled 25 Sled installation guidelines 25 Removing a sled 26 Installing a sled 27 Air shroud 29 Removing t...

Страница 4: ...d heat sink module 59 Installing the processor into a processor and heat sink module 61 Installing the processor and heat sink module 64 Optional OCP card 66 Removing the OCP filler 66 Installing an OCP card 67 Removing an OCP card 68 Installing the OCP card filler 69 System battery 70 Replacing the system battery 70 System board 72 Removing the system board 72 Installing the system board 73 Resto...

Страница 5: ...ontroller 81 Running the Embedded System Diagnostics from Boot Manager 81 System diagnostic controls 82 Chapter 8 Getting help 83 Recycling or End of Life service information 83 Contacting Dell 83 Accessing system information by using QRL 83 Receiving automated support with SupportAssist 84 Contents 5 ...

Страница 6: ...Revision history Date Document revision Description of changes December 2021 1 Initial release 6 Revision history ...

Страница 7: ...ument provides an overview about the system information about installing and replacing components technical specifications diagnostic tools and guidelines to be followed while installing certain components 1 About this document 7 ...

Страница 8: ...or codes Sled to hard drive mapping XC 6520 chassis options and drive enumerations Locating the Express Service Code and Service Tag System information label Inside the sled Figure 1 Inside view of the sled 1 Expansion card riser 1 R1 2 Memory module sockets for processor 1 3 Processor and heat sink module 1 4 Processor and heat sink module 2 5 Memory module sockets for processor 2 6 Support brack...

Страница 9: ... in a rack 7 iDRAC Direct port Micro AB USB Enables you to remotely access iDRAC For more information see the iDRAC User s Guide at https www dell com poweredgemanuals 8 Sled power button N A Enables you to power on the sled while accessing it from the rear 9 Mini DisplayPort Enables you to connect a display device to the system 10 iDRAC or NIC or RJ45 port The NIC ports that are integrated on the...

Страница 10: ...ocumentation page Network port indicator codes Figure 3 LAN indicators on the QSFP OCP card 1 Link indicator 2 Activity indicator Table 2 QSFP port on OCP card indicator codes Connection State QSFP Upper green LED QSFP Lower green LED No link Not Connected Off Off Ethernet Link No Traffic Green Green Ethernet Traffic Green Blink The LED blink speed varies according to the traffic bandwidth Figure ...

Страница 11: ...its maximum port speed D Activity indicator is flashing green Network data is being sent or received Network ports indicator codes Figure 5 LAN indicators on the QSFP OCP card 1 Link indicator 2 Activity indicator Table 4 QSFP port on OCP card indicator codes Connection State QSFP Upper green LED QSFP Lower green LED No link Not Connected Off Off Ethernet Link No Traffic Green Green Ethernet Traff...

Страница 12: ... less than its maximum port speed D Activity indicator is flashing green Network data is being sent or received Sled to hard drive mapping Figure 7 Sled to drive mapping for 24 x 2 5 inch drive configuration 1 Drives 0 5 mapped to sled 1 2 Drives 6 11 mapped to sled 2 3 Drives 12 17 mapped to sled 3 4 Drives 18 23 mapped to sled 4 5 Optional NVMe hard drive location NOTE The warranty of the drives...

Страница 13: ...ckplane Figure 8 XC6520 chassis 24 x 2 5 inch NVMe backplane with four C6520 sleds each up to 6 NVMe drives XC6520 chassis 24 x 2 5 inch SAS SATA drive configuration The XC6520 chassis with 24 x 2 5 inch SAS SATA drive configuration supports SAS SATA backplane and up to six SAS SATA drives per C6520 sled and a total of 24 SAS SATA drives per chassis NOTE The chassis is optimized for High Performan...

Страница 14: ...gh Performance Data Analytics HPDA Saas IaaS Financial Modeling HCI vSAN HPDA SDS Using an M 2 boot drive in each C6520 sled enables use of front 2 5 inch drives entirely for application data The XC6520 chassis with NVMe backplane supports the following configurations One to four C6520 sleds each with up to 2 x 2 5 inch NVMe SSDs and 4 x 2 5 inch SAS SATA drives First two drives for each sled can ...

Страница 15: ... 15 2 5 inch NVMe backplane chassis with three XC6520 sleds each up to 2 NVMe drives Figure 16 2 5 inch NVMe backplane chassis with two XC6520 sleds each up to 2 NVMe drives Figure 17 2 5 inch NVMe backplane chassis with one XC6520 sled with up to 2 NVMe drives Dell EMC XC Core XC6250 Overview 15 ...

Страница 16: ...system 1 Information tag top view 2 Express Service Tag label 3 Network MAC address information label 4 iDRAC MAC address information label 5 Information tag bottom view The Mini Enterprise Service Tag MEST label is located on the rear of the system that includes Service Tag ST Express Service Code Exp Svc Code and Manufacture Date Mfg Date The Exp Svc Code is used by Dell EMC to route support cal...

Страница 17: ...System information label Figure 19 System board connections and Jumper settings Dell EMC XC Core XC6250 Overview 17 ...

Страница 18: ...Figure 20 Mechanical Overview and Memory information Figure 21 System tasks Riser cable OCP and Air shroud 18 Dell EMC XC Core XC6250 Overview ...

Страница 19: ...Figure 22 System tasks Processor 1 heat sink and BOSS SATA M 2 Dell EMC XC Core XC6250 Overview 19 ...

Страница 20: ...formation about setting up the system see the Getting Started Guide that is shipped with your system NOTE For information about managing the basic settings and features of the system see the Dell EMC PowerEdge C6520 BIOS and UEFI Reference Guide on the product documentation page iDRAC configuration The Integrated Dell Remote Access Controller iDRAC is designed to make you more productive as a syst...

Страница 21: ...pport article sln308699 NOTE To access iDRAC ensure that you connect the ethernet cable to the iDRAC9 dedicated network port or use iDRAC Direct port by using the USB cable You can also access iDRAC through the shared LOM mode if you have opted for a system that has the shared LOM mode enabled Options to log in to the iDRAC To log in into the iDRAC Web User Interface open a browser and enter the i...

Страница 22: ... documentation version see KB article at https www dell com support article sln308699 Table 8 Resources to install the operating system Resource Documentation links iDRAC Integrated Dell Remote Access Controller User s Guide at https www dell com idracmanuals or for system specific Integrated Dell Remote Access Controller User s Guide go to https www dell com poweredgemanuals Product Support page ...

Страница 23: ...anuals Product Support page of your system Manuals documents NOTE To determine the most recent iDRAC release for your platform and for latest documentation version see https www dell com support article sln308699 Downloading drivers and firmware It is recommended that you download and install the latest BIOS drivers and systems management firmware on the system Prerequisites Ensure that you clear ...

Страница 24: ... the sled from the enclosure Safety instructions NOTE Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself CAUTION Ensure to have two or more people to lift the system horizontally from the box and place it on a flat surface rack lift or into the rails WARNING Opening or removing the system cover while the system is power on ma...

Страница 25: ... the Lifecycle Controller User s Guide at https www dell com idracmanuals After working inside your system Prerequisites Follow the safety guidelines listed in Safety instructions Steps 1 If applicable remove the I O connector cover from the system connectors Install the sled into the enclosure 2 Reconnect the peripherals and connect the system to the electrical outlet and then power on the system...

Страница 26: ...zed thermal performance see Sled installation guidelines NOTE The procedure to remove a sled blank or a sled is similar Steps Press the retention latch and holding the sled handle pull the sled out of the enclosure CAUTION Ensure that the sled is supported with both hands while it is being slid out 26 Installing and removing system components ...

Страница 27: ...erequisites 1 Follow the safety guidelines listed in Safety instructions NOTE To avoid injury ensure that the sled is supported from beneath Steps 1 Align the sled to the enclosure horizontally to insert the sled into the enclosure Installing and removing system components 27 ...

Страница 28: ... in the image below CAUTION To avoid any damages to the pins on the sled do not force the sled into the enclosure Follow the two position insertion and gently slide the sled into the enclosure Figure 26 Stop the sled at a distance of 20 30 mm before complete insertion 3 Slide the blue retention latch gently until the sled locks into the place 28 Installing and removing system components ...

Страница 29: ... in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Press the blue clip and lift the air shroud 2 Disengage the air shroud hook from the slot on the chassis and remove the air shroud Figure 27 Removing the air shroud Next steps Install the air shroud Installing the air shroud Prerequisites Follow the safety guidelines listed in Safety instructions Ins...

Страница 30: ...ng the air shroud Next steps Follow the procedure listed in After working inside your system Support bracket Removing the support bracket Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Using the Phillips 1 screwdriver remove the screws that secure the support bracket to the chassis 30 Installing ...

Страница 31: ...t bracket Installing the support bracket Prerequisites Follow the safety guidelines listed in Safety instructions Steps 1 Align the support bracket with the stand off on the chassis 2 Using a Phillips 1 screwdriver tighten the screws on the support bracket to the chassis Installing and removing system components 31 ...

Страница 32: ... is logged in the iDRAC Lifecycle Controller if an expansion card riser is not supported or missing It does not prevent your system from turning on However if a F1 F2 pause occurs with an error message see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at https www dell com poweredgemanuals 32 Installing and removing system components ...

Страница 33: ...s Table 11 Expansion card riser configurations Configurati ons Expansion card risers PCIe Slots Controlling processor Heigh t Length Slot width Supported configurations Config1 with 1x LP R1a 1 Processor 1 and 2 Low Profile Half length x16 24 x 2 5 inch drives Config2 with 2x LP R1a 1 Processor 1 and 2 Low Profile Half length x16 24 x 2 5 inch drives R2b 2 Low Profile Half length x16 Installing an...

Страница 34: ...Figure 32 Riser 1a Slot 1 x16 LP HL Figure 33 Riser 2b Slot 2 x16 LP HL NOTE The expansion card slots are not hot swappable 34 Installing and removing system components ...

Страница 35: ...P 25Gb Integrated slot 1 Broadcom OCP 10Gb Integrated slot 1 Intel OCP 10Gb Integrated slot 1 Dell BOSS M 2 Module Integrated slot 1 Removing expansion card riser 1 Prerequisites NOTE Install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in pr...

Страница 36: ...em and aid in proper cooling and airflow inside the system Follow the safety guidelines listed in Safety instructions Follow the procedure listed in Before working inside your system Remove the air shroud If applicable reconnect the cables NOTE The procedure to install Riser 1A and 1B is same Steps 1 Align the screw holes on the riser with the screw holes on the chassis 2 Lower the riser firmly un...

Страница 37: ...tification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove expansion card riser 1 Steps 1 Using Phillips 1 screwdriver remove the screws that secure the expansion card riser 2 2 Holding ...

Страница 38: ... The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Align the screw holes on the riser with the screw holes on the chassis 2 Lower the riser firmly until the riser card is fully seated in the slot 3 Using...

Страница 39: ...efore working inside your system 3 Remove the expansion card riser Steps 1 Using a Phillips 2 screwdriver remove the screw that secures the expansion card to the riser 2 Holding the expansion card by its edges remove it from the riser slots NOTE Install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The br...

Страница 40: ...Figure 38 Removing an expansion card from riser 1 Figure 39 Installing the expansion card filler bracket in riser 1 40 Installing and removing system components ...

Страница 41: ...Figure 40 Removing an expansion card from riser 2 Installing and removing system components 41 ...

Страница 42: ...ard Steps 1 If installed remove the filler bracket by performing the following steps a Remove the screw that secures the filler bracket b Hold the filler bracket by its edges and remove it from the riser NOTE You must install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and di...

Страница 43: ...Figure 42 Removing the expansion card filler bracket for riser 1 Figure 43 Installing an expansion card in riser 1 Installing and removing system components 43 ...

Страница 44: ...Figure 44 Removing the expansion card filler bracket for riser 2 44 Installing and removing system components ...

Страница 45: ...ommunications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove expansion card riser 1 Steps 1 Using Phillips 1 screwdriver remove the screws that secure the L...

Страница 46: ... 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the expansion card riser 1 5 If applicable reconnect the cables NOTE The procedure to install a riser 1a or 1b is similar Steps 1 Align the screw holes on the LOM with the screw holes on the chassis 2 Lower the LOM firmly until the LOM ca...

Страница 47: ...sites Follow the safety guidelines listed in Safety instructions Follow the procedure listed in Before working inside your system Remove the air shroud Steps 1 Using a Phillips 2 screwdriver remove the screw that secures the riser to the chassis 2 Holding the blue tag lift the riser to disengage the riser from the connector on the system board Installing and removing system components 47 ...

Страница 48: ... listed in Safety instructions Follow the procedure listed in Before working inside your system Remove the air shroud Steps 1 Align the M 2 riser with the stand off on the system board and insert it firmly until the riser is fully seated in the slot 2 Using a Phillips 2 screwdriver tighten the screw that secures the riser to the chassis 48 Installing and removing system components ...

Страница 49: ...M 2 SSD module Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the M 2 riser Steps 1 Using a Phillips 1 screwdriver remove the screw securing the M 2 SSD module to the M 2 riser 2 Pull the M 2 SSD module to disconnect from the connector on the M 2 riser Installing and removing system components 4...

Страница 50: ...ollow the safety guidelines listed in Safety instructions Follow the procedure listed in Before working inside your system Steps 1 Align the M 2 SSD module at an angle with the connector on the M 2 riser 2 Insert the M 2 SSD module firmly until it is fully seated in the connector on the M 2 riser 50 Installing and removing system components ...

Страница 51: ...e sled Route the cable properly when you replace it to prevent the cable from being pinched or crimped Follow the safety guidelines listed in Safety instructions Follow the procedure listed in Before working inside your system Remove the air shroud Remove the support bracket Remove expansion riser 1 Steps 1 To disconnect the MB cable press the release button on the MB_A cable connector and lift it...

Страница 52: ...requisites Follow the safety guidelines listed in Safety instructions Follow the procedure listed in Before working inside your system Steps 1 Route the MB cable along the chassis wall 2 Align the linking board connector with the screw holes on the chassis and using a Phillips 2 screw driver tighten the captive screws to secure the linking board cable connector to the chassis 3 Connect the MB conn...

Страница 53: ...DDR4 registered DIMMs RDIMMs load reduced DIMMs LRDIMMs System memory holds the instructions that are executed by the processor Your system contains 16 memory sockets organized into 8 channels per processor Memory channels are organized as follows Table 13 Memory channels Processor Channel A Channel B Channel C Channel D Channel E Channel F Channel G Channel H Processor 1 A1 A5 A3 A7 A2 A6 A4 A8 P...

Страница 54: ... speed of the DIMMs NOTE MT s indicates DIMM speed in MegaTransfers per second The system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for installing memory modules All DIMMs must be DDR4 RDIMMs and LRDIMMs must not be mixed x4 and x8 DRAM based memory modules can be...

Страница 55: ...odules per processor one DIMM per channel at a time to maximize performance NOTE Equal memory modules refer to DIMMs with identical electrical specification and capacity that may be from different vendors Removing a memory module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud ...

Страница 56: ...le socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts 2 If a memory module is installed in the socket remove it NOTE Ensure the socket ejector latches are fully open before installing the memory module 3 Align the edge connector of the memory module with the alignment key of the memory module socket and insert ...

Страница 57: ... of the installed memory 4 If the System Memory Size is incorrect one or more of the memory modules may not be installed properly Ensure that the memory modules are firmly seated in their sockets 5 Run the system memory test in system diagnostics Processor and heat sink module This is a service technician replaceable part only Removing a processor and heat sink module Prerequisites Follow the safe...

Страница 58: ...Return to the first screw to loosen it completely 2 Set the Anti Tilt wires to the unlocked position inward position Figure 57 Loosening the screws and set the Anti Tilt wires to the unlocked position 3 Lift the processor and heat sink module PHM from the system and set the PHM aside with the processor side facing up 58 Installing and removing system components ...

Страница 59: ...ected CMOS battery loss or CMOS checksum error message may be displayed during the first instance of powering on the system after replacing the processor or system board To resolve this issue go to setup option to configure the system settings Steps 1 Place the heat sink with the processor side facing up 2 Using your thumb lift up the Thermal Interface Material TIM break lever to release the proce...

Страница 60: ...dex finger first hold the carrier release tab at the pin 1 connector pull out the tip of the carrier release tab and then lift the carrier partially from the heat sink 5 Repeat the procedure at the remaining three corners of the carrier 6 After all the corners are released from the heat sink lift the carrier from the pin 1 corner of the heat sink 60 Installing and removing system components ...

Страница 61: ...he processor tray NOTE Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor 2 Place the processor carrier on top of the processor that is in the processor tray aligning pin 1 indicator on the processor NOTE Ensure that the pin 1 indicator on the carrier is aligned with the pin 1 indicator on the processor before placing the carrier on the proce...

Страница 62: ...he processor is securely latched to the processor carrier Figure 63 Press the carrier on the four sides 4 If you are using an existing heat sink remove the thermal grease on the heat sink by using a clean lint free cloth 5 Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the bottom of the heat sink 62 Installing and removing system components ...

Страница 63: ...eat sink remove the Thermal Interface Material TIM protective film from the base of heat sink 7 Remove the Thermal Interface Material TIM protective film from the base of heat sink Figure 66 Remove the Thermal Interface Material TIM protective film 8 Place the heat sink on the processor and press the heat sink until the carrier locks onto the heat sink at all the four corners CAUTION To avoid dama...

Страница 64: ...he processor and heat sink module Prerequisites CAUTION Never remove the heat sink from a processor unless you intend to replace the processor The heat sink is necessary to maintain proper thermal conditions Follow the safety guidelines listed in the Safety instructions Follow the procedure listed in Before working inside your system Remove the air shroud If installed remove the processor dust cov...

Страница 65: ...and heat sink PHM 3 Set the Anti Tilt wires to the locked position outward position and then using the Torx T30 screwdriver tighten the screws 8 in lbf on the heat sink in the order below a Tighten the first screw three turns b Tighten the screw diagonally opposite to the screw you tighten first c Repeat the procedure for the remaining two screws d Return to the first screw to tighten it completel...

Страница 66: ...side your system Optional OCP card Removing the OCP filler Prerequisites Follow the safety guidelines listed in Safety instructions Follow the procedure listed in Before working inside your system Remove expansion card riser 1 Remove expansion card riser 2 Steps Hold and lift the OCP filler from the OCP slot on the chassis 66 Installing and removing system components ...

Страница 67: ...Follow the procedure listed in Before working inside your system Remove expansion card riser 1 Remove expansion card riser 2 Remove the OCP filler Steps 1 Slide the OCP card and push firmly until it is fully connected to the system board connector NOTE Ensure to lift the OCP card retention latch if it is in the lock position 2 Press the OCP card retention latch to secure the card in place Installi...

Страница 68: ...orking inside your system Remove expansion card riser 1 Remove expansion card riser 2 Remove the OCP filler Steps 1 Lift the OCP card retention latch 2 Disengage the OCP card and remove it from the sled NOTE Install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of ...

Страница 69: ...ansion card riser 1 Installing the OCP card filler Prerequisites Follow the safety guidelines listed in Safety instructions Follow the procedure listed in Before working inside your system Remove expansion card riser 1 Remove expansion card riser 2 Steps Align and insert the OCP filler firmly until it is fully seated Installing and removing system components 69 ...

Страница 70: ...ee the Safety instructions that came with your system for more information Follow the safety guidelines listed in the Safety instructions Follow the procedure listed in Before working inside your system Remove expansion card riser 1 If applicable disconnect the power or data cables from the expansion card Steps 1 To remove the battery a Push the battery holder clip away from the battery CAUTION To...

Страница 71: ...ll a new system battery a Push the battery holder clip away NOTE Ensure that the side of the battery is facing the battery holder clip b Insert the battery in the battery holder until the battery holder clip snaps into place CAUTION To avoid damage to the battery holder clip ensure that you do not bend the battery holder clip while installing or removing a battery Figure 75 Installing the system b...

Страница 72: ...ey If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your drives CAUTION To avoid damage to the system board ensure that the system board does not touch the side walls of the sled chassis while sliding the system board into the sled Follow the safety guidelines listed in the Safety instructions Foll...

Страница 73: ...ngle and lift the system board out of the chassis Figure 77 Removing the system board Next steps Install the system board Installing the system board Prerequisites NOTE Before replacing the system board replace the old iDRAC MAC address label in the Information tag with the iDRAC MAC address label of the replacement system board Installing and removing system components 73 ...

Страница 74: ...g a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Holding the system board by the edges lower the system board into the chassis 3 Incline the system board at an angle and align the connectors on the system board with the slots on the rear of the chassis until the connectors are firmly s...

Страница 75: ...ble the Trusted Platform Module TPM See the Upgrading the Trusted Platform Module section 4 If you are not using Easy restore import your new or existing iDRAC Enterprise license For more information see the Integrated Dell Remote Access Controller User s Guide available at https www dell com idracmanuals 5 Follow the procedure listed in After working inside your system Restoring the system using ...

Страница 76: ...atform Module Upgrading the Trusted Platform Module Removing the TPM Prerequisites NOTE Ensure that your operating system supports the version of the TPM module being installed Ensure that you download and install the latest BIOS firmware on your system Ensure that the BIOS is configured to enable UEFI boot mode About this task CAUTION After the TPM plug in module is installed it is cryptographica...

Страница 77: ... TPM to the system board Figure 80 Installing the TPM Initializing the TPM for users Steps 1 Initialize the TPM For more information see Initializing the TPM for users 2 The TPM Status changes to Enabled Activated Initializing the TPM 2 0 for users Steps 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 Fr...

Страница 78: ...nt Of Sale APO kits Kits Related links to service instructions Memory modules Installing a memory module Hard drives Hard drvies SAS SATA SSD Hard drives NVMe SSD Network cards Installing an expansion card into the expansion card riser 5 78 Upgrade kits ...

Страница 79: ...ing a forgotten password System board connectors Figure 81 System board jumpers and connectors 1 BCM5720 on LOM card BTB 2 PCIe Gen 4 x16 Slot 1 SNAPI 3 4 Coin cell battery 5 6 NPIO 2 SATA Connector NPIO2_PCH_SA0 7 DIMMs for processor 1 Channels A B C D 8 DIMMs for CPU 2 Channels A B C D 9 Slimeline Connector 1 SL1_CPU2_PA0 10 Slimeline Connector 2 SL2_CPU2_PB0 11 NIPO 3 PCIe connector NIPO3_CPU2_...

Страница 80: ... be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Power off the com...

Страница 81: ...ts to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of issues encountered during testing Running the Embedded System Diagnostics from the Dell Lifecycle Controller Steps 1 When the system is booting press F10 2 Select Hardware Diagnostics Run Hardw...

Страница 82: ...ion of all detected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded 82 System diagnostics and indicator codes ...

Страница 83: ...Select your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter the system Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select you...

Страница 84: ...orking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell EMC Techni...

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