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Getting help

Topics:

•

Recycling or End-of-Life service information

•

Contacting Dell Technologies

•

Accessing system information by using QRL

•

Quick Resource Locator for XC Core XC650 system

•

Receiving automated support with SupportAssist

Recycling or End-of-Life service information

Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components,
visit

www.dell.com/recyclingworldwide

and select the relevant country.

Contacting Dell Technologies

Dell provides online and telephone based support and service options. If you do not have an active internet connection, you can
find Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies
depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical
assistance, or customer service issues:

Steps

1. Go to

www.dell.com/support/home

2. Select your country from the drop-down menu on the lower right corner of the page.
3. For customized support:

a. Enter the system Service Tag in the

Enter a Service Tag, Serial Number, Service Request, Model, or Keyword

field.

b. Click

Search

.

The support page that lists the various support categories is displayed.

4. For general support:

a. Select your product category.
b. Select your product segment.
c. Select your product.

The support page that lists the various support categories is displayed.

5. For contact details of Dell Global Technical Support:

a. Click

Contact Technical Support

.

b. The

Contact Technical Support

page is displayed with details to call, chat, or e-mail the Dell Global Technical Support

team.

Accessing system information by using QRL

You can use the Quick Resource Locator (QRL) located on the information tag in the front of the XC650 system, to access
information about Dell EMC XC Core XC650.There is also another QRL for accessing product information located on the top of
the system cover.

Prerequisites

Ensure that your smartphone or tablet has the QR code scanner installed.

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Getting help

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Содержание EMC XC Core XC650

Страница 1: ...Dell EMC XC Core XC650 Installation and Service Manual September 2021 ...

Страница 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Страница 3: ...and install OS drivers 20 Downloading drivers and firmware 20 Chapter 4 Minimum to POST and system management configuration validation 22 Minimum configuration to POST 22 Configuration validation 22 Error messages 23 Chapter 5 Installing and removing system components 24 Safety instructions 24 Before working inside your system 25 After working inside your system 25 Recommended tools 25 Optional fr...

Страница 4: ... guidelines 54 Removing a memory module 58 Installing a memory module 59 Processor and heat sink module 61 Removing the processor and heat sink module 61 Removing the processor from the processor heat sink module 62 Installing the processor 63 Installing the processor heat sink module 67 Expansion cards and expansion card risers 69 Expansion card installation guidelines 69 Removing the expansion c...

Страница 5: ... LOM and rear IO card 113 Removing the rear Input Output card and LOM card 113 Installing the RIO card and LOM card 113 Control panel 114 Removing the right control panel 114 Installing the right control panel 115 Removing the left control panel 116 Installing the left control panel 117 Chapter 6 Upgrade kits 119 Chapter 7 Jumpers and connectors 120 System board connectors 120 System board jumper ...

Страница 6: ...nostics 132 Chapter 9 Getting help 133 Recycling or End of Life service information 133 Contacting Dell Technologies 133 Accessing system information by using QRL 133 Quick Resource Locator for XC Core XC650 system 134 Receiving automated support with SupportAssist 134 Chapter 10 Documentation resources 135 6 Contents ...

Страница 7: ...ument provides an overview about the system information about installing and replacing components technical specifications diagnostic tools and guidelines to be followed while installing certain components 1 About this document 7 ...

Страница 8: ...fied otherwise CAUTION Do not install GPUs network cards or other PCIe devices on your system that are not validated and tested by Dell Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty Topics Front view of the system Right Control Panel View Left control panel view Rear view of the system Inside the system Locating the Express Service Code ...

Страница 9: ...el diagnostic and error information that can be used in troubleshooting the system For more information see the iDRAC User s Guide available at https www dell com idracmanuals 2 VGA port Enables you to connect a display device to the system 3 Right control panel N A Contains the power button USB port iDRAC Direct micro port and the iDRAC Direct status LED 4 Information tag N A The Information tag ...

Страница 10: ...ect Micro AB USB features For more information see the https www dell com idracmanuals NOTE You can configure iDRAC Direct by using a USB to micro USB type AB cable which you can connect to your laptop or tablet Cable length should not exceed 3 ft 0 91 meters Cable quality can affect performance Left control panel view Figure 3 Left control panel without optional iDRAC Quick Sync 2 0 indicator Fig...

Страница 11: ...ort on STD RIO board Enables you to connect a display device to the system 8 USB 3 0 port 1 This port is USB 3 0 compliant 9 iDRAC dedicated port Enables you to remotely access iDRAC For more information see the iDRAC User s Guide at www dell com poweredgemanuals 10 System identification button Press the system ID button To locate a particular system within a rack To turn the system ID on or off T...

Страница 12: ...re 6 Inside the system with front mounting fPERC 1 Cooling fan 2 Memory DIMM socket for processor 2 B2 3 Riser 3 4 Riser 2 5 Intrusion switch 6 Power supply unit PSU 2 7 Power supply unit PSU 1 8 IDSDM Internal USB card port N A 9 BOSS S2 module 10 Heat sink for processor 1 11 Memory DIMM socket for processor 1 A6 12 Drive backplane 13 fPERC 14 Service Tag 12 Dell Technologies XC650 system overvie...

Страница 13: ...Heat sink for processor 1 12 Memory DIMM socket for processor 1 A6 13 Backplane cover 14 Service Tag Locating the Express Service Code and Service Tag The unique Express Service Code and Service Tag are used to identify the system The information tag is located on the front of the system that includes system information such as Service Tag Express Service Code Manufacture date NIC MAC address QRL ...

Страница 14: ... Tag MEST label is located on the rear of the system that includes Service Tag ST Express Service Code Exp Svc Code and Manufacture Date Mfg Date The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel Alternatively the Service Tag information is located on a label on the left wall of the chassis System information label The system information label is located on b...

Страница 15: ...Figure 9 Service information Dell Technologies XC650 system overview 15 ...

Страница 16: ...e rail solutions compatible with your system see the Dell EMC Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https i dell com sites csdocuments Business_solutions_engineering Docs_Documents en rail rack matrix pdf The document provides the information that is listed below Specific details about rail types and their functionalities 16 Dell Technologies XC650 system overvi...

Страница 17: ...ty range for various types of rack mounting flanges Rail depth with and without cable management accessories Types of racks supported for various types of rack mounting flanges Dell Technologies XC650 system overview 17 ...

Страница 18: ...e productive as a system administrator and improve the overall availability of Dell EMC servers iDRAC alerts you to system issues helps you to perform remote management and reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system and iDRAC you must first configure the network settings based on your network infrastructure The ...

Страница 19: ...em Documentation NOTE To determine the most recent iDRAC release for your platform and for latest documentation version see KB article https www dell com support article sln308699 NOTE To access iDRAC ensure that you connect the ethernet cable to the iDRAC dedicated network port or use iDRAC Direct port by using the USB cable You can also access iDRAC through the shared LOM mode if you have opted ...

Страница 20: ...ptions to download and install OS drivers For information about how to download or install OS drivers see the documentation links provided in the table below Table 7 Options to download and install OS drivers Option Documentation Dell EMC support site Downloading drivers and firmware section iDRAC virtual media Integrated Dell Remote Access Controller User s Guide at https www dell com idracmanual...

Страница 21: ...d product page click Drivers Downloads On the Drivers Downloads page all drivers that are applicable to the system are displayed 4 Download the drivers to a USB drive CD or DVD Initial system setup and configuration 21 ...

Страница 22: ... This information forms a unique configuration which is compared with one of the qualified configurations stored in a table maintained by iDRAC One or more sensors are assigned to each of the configuration elements During POST any configuration validation error is logged in the System Event Log SEL LifeCycle LC log The reported events are categorized in the configuration validation error table Tab...

Страница 23: ... backplane processor cable or other components Detailed Description The issue identified in the message is observed in the System Configuration Check operation Recommended Response Action Do the following and retry the operation 1 Disconnect the input power 2 Check for proper cable connection and component placement If the issue persists contact the service provider Category System Health HWC Hard...

Страница 24: ... get others to assist you To avoid injury do not attempt to lift the system by yourself CAUTION Ensure to have two or more people to lift the system horizontally from the box and place it on a flat surface rack lift or into the rails WARNING Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock WARNING Do not operate the system without the c...

Страница 25: ...idelines listed in the Safety instructions Steps 1 Power off the system and all attached peripherals 2 Disconnect the system from the electrical outlet and disconnect the peripherals 3 If applicable remove the system from the rack For more information see the Rail Installation Guide relevant to your rail solutions at https www dell com poweredgemanuals 4 Remove the system cover After working insid...

Страница 26: ... NOTE LCD panel is optional on the front bezel If the front bezel has an LCD panel see LCD panel section Removing the front bezel The procedure to remove the front bezel with and without the LCD panel is the same Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Keep the bezel key handy NOTE The bezel key is part of the LCD bezel package Steps 1 Unlock the bezel 2 Pr...

Страница 27: ...zel package Steps 1 Align and insert the tabs on the bezel into the slots on the system 2 Press the bezel until the release button clicks in place 3 Lock the bezel Figure 13 Installing the front bezel with the LCD panel System cover Removing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Power off the system and any attached peripherals 3 Disconne...

Страница 28: ... the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Ensure that all internal cables are connected and routed properly and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system and slide the system cover 2 Close the system cover release latch 3 Using a...

Страница 29: ...low the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Slide the backplane cover in the direction of the arrows marked on the drive backplane cover 2 Lift the backplane cover from the system Installing and removing system components 29 ...

Страница 30: ...plane cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions Steps 1 Align the drive backplane cover with the guide slots on the system 2 Slide the drive backplane cover to the front of the system until the drive backplane cover fits into place 30 Installing and removing system components ...

Страница 31: ...Figure 17 Installing the drive backplane cover Next steps 1 Follow the procedure listed in After working inside your system Installing and removing system components 31 ...

Страница 32: ...uctions 2 Follow the procedure listed in Before working inside your system Steps 1 Hold the edges of the air shroud and then lift the air shroud out of the system NOTE Air shroud is not supported for T type heat sink and liquid cooling configurations Figure 18 Removing the air shroud 2 For the air shroud on the rear drive module hold the edges of the air shroud and lift the air shroud out of the r...

Страница 33: ...y instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Holding the edges of the air shroud align the slot on the air shroud with the standoff on the system 2 Lower the air shroud into the system until it is firmly seated NOTE Air shroud is not supported for T type heat sink and liquid cooling configurations Installing and removing system components 33 ...

Страница 34: ... drive module lower the air shroud into the rear drive module until it is firmly seated Figure 21 Installing the air shroud on the rear drive module Next steps 1 Follow the procedure listed in After working inside your system 34 Installing and removing system components ...

Страница 35: ...ystem board NOTE The procedure to remove standard STD high performance silver grade HPR SLVR or high performance gold grade HPR Gold dual cooling fan modules are same Figure 22 Removing a cooling fan module WARNING Ensure not to tilt or rotate the cooling fan module while removing from the system Next steps 1 Replace a cooling fan module Installing a cooling fan module Prerequisites 1 Follow the s...

Страница 36: ...til firmly connected Figure 23 Installing a cooling fan module Next steps 1 If applicable install the air shroud 2 Follow the procedure listed in After working inside your system Drives Removing a drive blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 If installed remove the front bezel CAUTION To maintain proper system cooling drive blanks must be installed i...

Страница 37: ... a drive blank Next steps If removed install the front bezel Removing the drive carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 If installed remove the front bezel 3 Using the management software prepare the drive for removal If the drive is online the green activity or fault indicator blinks while the drive is powering off When the drive indicators are off...

Страница 38: ...ter is configured correctly to support drive removal and insertion CAUTION Combining SAS and SATA drives in the same RAID volume is not supported CAUTION When installing a drive ensure that the adjacent drives are fully installed Inserting a drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it u...

Страница 39: ...ive in place Figure 27 Installing a drive carrier Next steps If removed install the front bezel Removing the drive from the drive carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier NOTE If the hard drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive o...

Страница 40: ...rews are torqued to 4 in lbs Steps 1 Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver secure the drive to the drive carrier with the screws NOTE If the hard drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8...

Страница 41: ...ions System Supported hard drives options XC Core XC650 2 5 inch x10 SAS SATA or NVMe backplane Figure 30 10 x 2 5 inch drive backplane 1 DST_SA2 backplane to front PERC 2 DST_PB2 PCIe NVMe connector 3 DST_PA2 PCIe NVMe connector 4 DST_SA1 PERC to backplane 5 BP_PWR_1 backplane power and signal cable to system board 6 DST_PA1 PCIe NVMe connector 7 DST_PB1 PCIe NVMe connector 8 DST_PA3 PCIe NVMe co...

Страница 42: ...stem 3 If installed remove the air shroud 4 Remove the drive backplane cover 5 Remove all of the drives Steps 1 Loosen the captive screw on the cable guiding latch and lift the latch to remove the cables 2 Disconnect the drive backplane cable from the connector on the system board 3 Press the blue release tabs to disengage the drive backplane from the hooks on the system 4 Lift and pull the drive ...

Страница 43: ...o avoid damaging the backplane ensure to move the control panel cables from the cable routing clips before removing the backplane NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Use the guides on the system to align the slots on the backplane 2 Insert the backplane into the guides and lower the backplane until the blue release tabs click...

Страница 44: ...he drive backplane cover 4 Follow the procedure listed in After working inside your system Rear mounting front PERC module Removing the front mounting front PERC module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the drive backplane cover 4 If installed remove the air shroud 5 Disconnect ...

Страница 45: ...e Next steps 1 Replace the front mounting front PERC module Installing the front mounting front PERC module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the drive backplane cover 4 If installed remove the air shroud 5 Route the cable properly to prevent the cable from being pinched or crim...

Страница 46: ...s 1 Reconnect the required cables 2 If removed install the air shroud 3 Install the drive backplane cover 4 Follow the procedure listed in After working inside your system Removing the rear mounting front PERC module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the drive backplane cover 4 ...

Страница 47: ...Installing the rear mounting front PERC module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the drive backplane cover 4 If installed remove the air shroud 5 Remove the drive backplane 6 Route the cable properly to prevent the cable from being pinched or crimped Steps 1 Align the connectors...

Страница 48: ...act steps The numbers are for representation of sequence Figure 36 Installing the rear mounting front PERC module Next steps 1 Install the drive backplane 2 If removed install the air shroud 3 Install the drive backplane cover 4 Follow the procedure listed in After working inside your system 48 Installing and removing system components ...

Страница 49: ...control panel LCP Right control panel connector Right control panel RCP Front VGA connector VGA on RCP BOSS_CARD_PWR BOSS S2 module power connector on system board BOSS_PWR BOSS S2 module power connector on BOSS S2 module SL6_PCH_PA4 BOSS signal connector on system board BOSS signal on BOSS S2 card module Installing and removing system components 49 ...

Страница 50: ... board power connector BP_PWR backplane power connector CTRL_DST_PA1 fPERC input connector SL3_CPU1_PB2 Signal connector on system board CTRL_SRC_PA1 fPERC output connector DST_PA3 backplane signal connector Figure 39 10 x 2 5 inch NVMe and 2 x 2 5 inch NVMe 50 Installing and removing system components ...

Страница 51: ...tem board power connector BP_PWR backplane power connector SIG_PWR_0 system board power connector REAR_HDD_PWR Rear HDD module power connector PADDLE R1d Paddle R1d connector on system board DST_SA1 rear backplane signal connector System memory System memory guidelines The XC Core XC650 system supports DDR4 registered DIMMs RDIMMs Load Reduced DIMM LRDIMMs and Intel Persistent Memory 200 series BP...

Страница 52: ...nnels Processor Channel A Channel B Channel C Channel D Channel E Channel F Channel G Channel H Processor 1 Slots A1 and A9 Slots A5 and A13 Slots A3 and A15 Slots A7 and A15 Slots A2 and A10 Slots A6 and A14 Slots A4 and A12 Slots A8 and A16 52 Installing and removing system components ...

Страница 53: ...actors System profile selected for example Performance Optimized or Custom can be run at high speed or lower Maximum supported DIMM speed of the processors Maximum supported speed of the DIMMs NOTE MT s indicates DIMM speed in MegaTransfers per second NOTE Fault Resilient Memory Non Uniform Memory Access is supported The system supports Flexible Memory Configuration enabling the system to be confi...

Страница 54: ...Direct Mode Memory Mode is not supported If only one DIMM is populated on a channel then the DIMM should always be populated in the first slot in that channel white slot If a Intel Persistent Memory 200 series BPS and a DDR4 DIMM are populated on the same channel always plug Intel Persistent Memory 200 series BPS on second slot black slot If the Intel Persistent Memory 200 series BPS is configured...

Страница 55: ...7 8 Processor2 B1 2 3 4 5 6 7 8 Processor1 A9 10 11 12 13 14 15 16 Processor2 B9 10 11 12 13 14 15 16 Configuration 6 12 x RDIMMs 2 x Intel Persistent Memory 200 series BPS Processor1 A1 2 3 4 5 6 7 8 9 10 11 12 15 16 Processor2 B1 2 3 4 5 6 7 8 9 10 11 12 15 16 Processor1 A5 6 Processor2 B5 6 NOTE There are limited configurations available for dual socket servers with only one processor populated...

Страница 56: ... Total PM Capacity GB Supported Modes 6 1 16 128 96 128 AD 6 1 32 128 192 128 AD 6 1 64 128 384 128 AD 6 1 128 128 768 128 AD 6 1 16 256 96 256 AD 6 1 32 256 192 256 AD 6 1 64 256 384 256 AD 6 1 128 256 768 256 AD 6 1 256 256 1536 256 AD 6 1 16 512 96 512 AD 6 1 32 512 192 512 AD 6 1 64 512 384 512 AD 6 1 128 512 768 512 AD Table 21 Intel Persistent Memory 200 series BPS Configuration 3 8 x RDIMMs...

Страница 57: ...andard Memory Capacity GB Total PM Capacity GB Supported Modes 8 4 16 128 128 512 MM or AD 8 4 32 128 256 512 AD 8 4 64 128 512 512 AD 8 4 128 128 1024 512 AD 8 4 16 256 128 1024 MM or AD 8 4 32 256 256 1024 MM or AD 8 4 64 256 512 1024 AD 8 4 128 256 1024 1024 AD 8 4 256 256 2048 1024 AD 8 4 16 512 128 2048 MM or AD 8 4 32 512 256 2048 MM or AD 8 4 64 512 512 2048 MM or AD 8 4 128 512 1024 2048 A...

Страница 58: ...ity GB 1 Intel Persistent Memory 200 series BPS capacity GB Total Standard Memory Capacity GB Total PM Capacity GB Supported Modes 12 2 16 128 192 256 AD 12 2 32 128 384 256 AD 12 2 64 128 768 256 AD 12 2 128 128 1536 256 AD 12 2 16 256 192 512 AD 12 2 32 256 384 512 AD 12 2 64 256 768 512 AD 12 2 128 256 1536 512 AD 12 2 16 512 192 1024 AD 12 2 32 512 384 1024 AD 12 2 64 512 768 1024 AD 12 2 128 ...

Страница 59: ... system Figure 41 Removing a memory module Next steps 1 Replace the memory module 2 If you are removing the memory module permanently install a memory module blank The procedure to install a memory module blank is similar to that of the memory module NOTE When operating your system with single processor install memory module blanks in processor 2 memory sockets Installing a memory module Prerequis...

Страница 60: ...of the memory module apply pressure at both ends of the memory module evenly 4 Press the memory module with your thumbs until the ejectors firmly click into place When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets that have memory modules installed Figure 42 Installing a memory module Next steps 1 Install the ai...

Страница 61: ...e all four anti tilt wires are in the locked position outward position using a Torx T30 screwdriver loosen the captive screws on the PHM n the order below a Loosen the first screw three turns b Loosen the screw diagonally opposite to the screw you loosened first c Repeat the procedure for the remaining two screws d Return to the first screw and loosen it completely 2 Set all the anti tilt wires to...

Страница 62: ... shroud 4 Remove the processor and heat sind module PHM or the liquid cooling module CAUTION You may find the CMOS battery loss or CMOS checksum error displayed during the first instance of powering on the system after replacing the processor or system board To fix this simply go to setup option to configure the system settings Steps 1 Place the PHM with the processor side facing up 2 Using your t...

Страница 63: ...lease tab at the pin 1 connector pull out the tip of the carrier release tab and then lift the carrier from the heat sink 6 After all the corners are released from the heat sink lift the carrier from the pin 1 corner of the heat sink Figure 46 Removing the processor carrier Next steps Replace the processor into a processor and heat sink module PHM Installing the processor Prerequisites 1 Follow th...

Страница 64: ... indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the bracket on the processor NOTE Before you install the heat sink ensure to place the processor and carrier in the tray Figure 47 Installing the processor carrier 3 Align the processor with processor carrier by using the fingers press the carrier on all the four sides until it clicks into place NOTE Ensu...

Страница 65: ...n spiral on the bottom of the heat sink Figure 49 Applying thermal grease CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for single use only Dispose of the syringe after you use it 6 For new heat sink remove the Thermal Interface Material TIM protective film from the base...

Страница 66: ...four corners CAUTION To avoid damaging the fins on the heat sink do not press down on the heat sink fins NOTE Ensure latching features on processor carrier and heat sink are aligned during assembly Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the carrier before placing the heat sink onto the processor carrier 66 Installing and removing system components ...

Страница 67: ... guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the air shroud 4 If installed remove the processor dust cover Steps 1 Set the anti tilt wires to the unlocked position on the heat sink inward position 2 Align the pin 1 indicator of the heat sink to the system board and then place the processor and heat sink on th...

Страница 68: ...lbf on the heat sink in the below sequence a Tighten the first screw three turns b Tighten the screw diagonally opposite to the screw you tighten first c Repeat the procedure for the remaining two screws d Return to the first screw to tighten it completely Figure 53 Set the anti tilt wires to the locked position and tightening the screws 68 Installing and removing system components ...

Страница 69: ...ell EMC PowerEdge Servers Troubleshooting Guide at https www dell com poweredgemanuals Expansion card installation guidelines Figure 54 Expansion card slot connectors 1 Riser 4 slot 2 Riser 3 slot 3 Riser 2 slot 4 Riser 1 slot Table 25 Expansion card risers Expansion card riser PCIe slots on the riser No of slots Processor connection height length Slot width R2a Riser 2 Slot 1 2 Processor 1 Low pr...

Страница 70: ...ports the following riser configurations Table 26 Riser configuration 0 1 R2A R3A Card type Slot priority Storage Dell External PERC Adapter 1 Foxconn fPERC Integrated slot Inventec fPERC Integrated slot Dell BOSS S2 Module Integrated slot Intel PCIe SSD 1 70 Installing and removing system components ...

Страница 71: ...er configuration 0 2 R2A R3A Card type Slot priority Storage Dell External PERC Adapter 2 1 3 Foxconn fPERC Integrated slot Inventec fPERC Integrated slot Dell BOSS S2 Module Integrated slot Intel PCIe SSD 2 1 3 Samsung PCIe SSD 2 1 3 Networking Mellanox NIC 100 Gbps 2 1 3 Mellanox NIC 25 Gbps 2 1 3 Broadcom NIC 25 Gbps 2 1 3 Broadcom NIC 10 Gbps 2 1 3 Intel NIC 10 Gbps 2 1 3 Broadcom NIC 1 Gbps 2...

Страница 72: ...1 3 Broadcom NIC 25 Gbps 2 1 3 Broadcom NIC 10 Gbps 2 1 3 Intel NIC 10 Gbps 2 1 3 Broadcom NIC 1 Gbps 2 1 3 Intel NIC 1 Gbps 2 1 3 Mellanox OCP 25 Gbps Integrated slot Broadcom OCP 25 Gbps Integrated slot Intel OCP 25 Gbps Integrated slot Broadcom OCP 10 Gbps Integrated slot Intel OCP 10 Gbps Integrated slot GPU Others Nvidia T4 GPU 2 1 3 Inventec VGA 3 Inventec Serial 3 Removing the expansion car...

Страница 73: ...r and holding the touch points lift the expansion card riser from the riser connector on the system board NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 58 Removing the expansion card riser Riser 2 3 For Riser 3 and liquid cooling Riser 3 press the blue button on the riser and lift the expansion card riser from the riser connector ...

Страница 74: ...r 3 4 For Riser 4 press the blue tab on the riser and holding the touch point lift the expansion card riser from the riser connector on the system board Figure 60 Removing the expansion card riser Riser 4 74 Installing and removing system components ...

Страница 75: ... install the expansion cards into the expansion card risers Steps 1 Holding the edges or the touch points align the holes on the expansion card riser with the guides on the system board 2 Lower the expansion card riser into place and press the touch points until the expansion card riser connector is fully seated on the system board connector Figure 61 Installing the expansion card riser Riser 1 In...

Страница 76: ...Figure 62 Installing the expansion card riser Riser 2 Figure 63 Installing the expansion card riser Riser 3 76 Installing and removing system components ...

Страница 77: ...ed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable disconnect the cables from the expansion card Steps 1 Pull and lift the expansion card retention latch lock to open NOTE Pull the card holder before removing the card from the riser 2 Hold the expansion card by the edges and pull the card until the card edge connector disengages from th...

Страница 78: ... Removing expansion card from the expansion card riser 3 If the expansion card is not going to be replaced install a filler bracket and close the card retention latch 78 Installing and removing system components ...

Страница 79: ...Figure 66 Installing the filler bracket Next steps 1 Replace an expansion card into the expansion card riser Installing and removing system components 79 ...

Страница 80: ... on your system that are not validated and tested by Dell Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty Steps 1 Pull and lift up the expansion card retention latch lock to open 2 If installed remove the filler bracket NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots to maintain ...

Страница 81: ...d align the card edge connector with the expansion card connector on the riser 4 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 5 Close the expansion card retention latch Installing and removing system components 81 ...

Страница 82: ...documentation for the card Removing the R1 paddle cards Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the air shroud 4 Remove the paddle card cable from side wall bracket 5 Disconnect the paddle card cables from the drive backplane Steps Press the blue release tab on the paddle...

Страница 83: ...ide your system 3 If installed remove the air shroud 4 Remove the paddle card cable from side wall bracket 5 Disconnect the paddle card cables from the drive backplane Steps 1 Holding the edges align the hole on the paddle cards with the guides on the system board 2 Lower the paddle cards into place and press until the paddle card connector is fully seated on the system board connector Installing ...

Страница 84: ...Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Disconnect the intrusion switch cable from the connector on the rear I O board 2 U...

Страница 85: ...he system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Align the guides on the intrusion switch module with the standoffs on the system 2 Slide the intrusion switch module into the slot in the system until firmly seated 3 Using a Phillips 2 screwdriver tighten the screw on the intrusion switch module 4 Connect the intrusion switch ca...

Страница 86: ...SS S2 module Removing the BOSS S2 module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Lift the retention latch to release the BOSS S2 card carrier 2 Slide the BOSS S2 card carrier out from the BOSS S2 module 86 Installing and removing system components ...

Страница 87: ... from the BOSS S2 card carrier Figure 74 Removing the M 2 SSD 5 Disconnect the BOSS power cable and BOSS signal cable from the system board 6 Using the Phillips 1 screwdriver remove the two M3 x 0 5 x 4 5 mm screws that secure the BOSS S2 controller card module on the BOSS module bay Slide the BOSS S2 controller card module out from the BOSS module bay Installing and removing system components 87 ...

Страница 88: ...card module Figure 76 Removing the BOSS power cable and BOSS signal cable 8 Using the Phillips 1 screwdriver remove the M3 x 0 5 x 4 5 mm screw that secures the BOSS cover on the BOSS S2 controller card module Slide the BOSS cover out from the BOSS S2 controller card module 88 Installing and removing system components ...

Страница 89: ...s 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Slide the BOSS cover on the BOSS S2 module Using the Phillips 1 screwdriver secure the BOSS cover on the BOSS S2 module with the M3 x 0 5 x 4 5 mm screw Installing and removing system components 89 ...

Страница 90: ...ether with signal cable 3 Slide the BOSS S2 module into the BOSS module bay until it is firmly seated 4 Using the Phillips 1 screwdriver secure the BOSS S2 module on the BOSS module bay with the two M3 x 0 5 x 4 5 mm screws Connect the BOSS power cable and the BOSS signal cable to the system board NOTE Un twist the power and signal cables before connecting them to the connectors on the system boar...

Страница 91: ...he BOSS S2 card carrier 7 Using the Phillips 1 screwdriver secure the M 2 SSD on the BOSS S2 card carrier with the M3 x 0 5 x 4 5 mm screw Figure 81 Installing the M 2 SSD 8 Slide the BOSS S2 card carrier into the BOSS S2 module slot 9 Close the BOSS S2 card carrier release latch to lock the carrier in place Installing and removing system components 91 ...

Страница 92: ...idelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser Steps 1 Open the blue latch to unlock the OCP card 2 Push the OCP card towards the rear end of the system to disconnect from the connector on the system board and slide the OCP card out of the slot on the system 92 Installing and removing system components...

Страница 93: ...not install GPUs network cards or other PCIe devices on your system that are not validated and tested by Dell Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty Steps 1 Open the blue latch on the system board 2 Slide the OCP card into the slot in the system 3 Push until the OCP card is connected to the connector on the system board 4 Close th...

Страница 94: ...rding to the manufacturer s instructions See the Safety instructions that came with your system for more information 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable disconnect the power or data cables from the expansion cards 4 Remove the expansion card risers Steps 1 To remove the battery a Use a p...

Страница 95: ...ps into place Figure 86 Installing the system battery Next steps 1 Install the expansion card risers 2 If applicable connect the cables to one or more expansion cards 3 Follow the procedure listed in After working inside your system 4 Confirm that the battery is operating properly by performing the following steps a Enter the System Setup while booting by pressing F2 Installing and removing system...

Страница 96: ...e listed in Before working inside your system 3 If installed remove the front bezel 4 Remove the backplane cover 5 If installed remove the air shroud Steps 1 Disconnect the VGA cable from the connector on the system board and open the cable latch 2 Disconnect the right control panel cable from the system board and move it away to see the VGA module screw on the system NOTE Ensure that you note the...

Страница 97: ...Figure 87 Removing the VGA module Next steps 1 Replace the VGA module Installing and removing system components 97 ...

Страница 98: ...f the VGA module screw NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Route the VGA cable through the slot on the front of the system and slide the VGA module into the slot 2 Align the hole on the module with the screw hole on the system 3 Using the ...

Страница 99: ...el 6 Follow the procedure listed in the After working inside your system Removing the rear VGA port Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove expansion card riser 3 Steps 1 Disconnect the VGA port cable from the video connector on the rear I O board and open the latch on the expansion c...

Страница 100: ... Replace the rear VGA module or install the riser blank Installing the rear VGA port Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove expansion card riser 3 Steps 1 If installed remove the filler bracket from the expansion card riser Riser 3 100 Installing and removing system components ...

Страница 101: ...n FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Figure 91 Removing the filler bracket 2 Slide the VGA port into the expansion card riser 3 Close the expansion card retention latch 4 Connect the VGA cable to the connector on the rear I O board NOTE The numbers on the image do not depict the exact steps ...

Страница 102: ...he active PSU supports 100 percent of the system load thus operating at higher efficiency The PSU in the sleep state monitors output voltage of the active PSU If the output voltage of the active PSU drops the PSU in the sleep state returns to an active output state If having both PSUs active is more efficient than having one PSU in the sleep state the active PSU can also activate the sleeping PSU ...

Страница 103: ...rmation about the cable management arm see the system s rack documentation at https www dell com poweredgemanuals Steps Press the release latch and holding the PSU handle slide the PSU out of the PSU bay Figure 93 Removing a power supply unit Next steps Replace the PSU Installing a power supply unit Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 For systems that s...

Страница 104: ...ion system PSU might stay with 2 0 mode only 1 1 redundant mode is not available NOTE While replacing the hot swappable PSU after next server boot the new PSU automatically updates to the same firmware and configuration of the replaced one For more information about the Part replacement configuration see the Lifecycle Controller User s Guide at https www dell com idracmanuals Optional serial COM p...

Страница 105: ...Figure 95 Removing the serial COM port 4 If the serial COM port is not going to be replaced install a filler bracket 5 Close the card retention latch Installing and removing system components 105 ...

Страница 106: ...oard Steps 1 If installed remove the filler bracket from the expansion card riser Riser 3 NOTE For more information about how to remove the filler bracket see the Remove the expansion card from the expansion card riser topic NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification of...

Страница 107: ...serial COM port cable to the serial port 4 Close the expansion card retention latch 5 Connect the serial COM port cable to the connector on the rear I O board NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Installing and removing system components 107 ...

Страница 108: ...r System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your drives 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the following components a Ai...

Страница 109: ...tall the system board Installing the system board Prerequisites NOTE Before replacing the system board replace the old iDRAC MAC address label in the Information tag with the iDRAC MAC address label of the replacement system board 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If you are replacing the system boa...

Страница 110: ...he system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 3 Ensure that you perform the following steps a Use the Easy Restore feature to restore the Service Tag See the Restoring the system by using the Easy Restore feature section b If the service tag is not backed up in the backup flash device enter the system se...

Страница 111: ...process to manually enter the Service Tag using System Setup About this task If you know the system service tag use the System Setup menu to enter the service tag Steps 1 Power on the system 2 To enter the System Setup press F2 3 Click Service Tag Settings 4 Enter the service tag NOTE You can enter the service tag only when the Service Tag field is empty Ensure that you enter the correct service t...

Страница 112: ... 2 Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board 3 Press the plastic rivet until the rivet snaps into place 4 Replace the screw that secures the TPM to the system board Figure 101 Installing the TPM Initializing TPM for users Steps 1 Initialize the TPM For more information see Initializing the TPM 2 0 for users 2 The TPM Status changes t...

Страница 113: ...ges pull the RIO card and LOM card to disconnect from the connector on the system board NOTE The procedure to remove RIO on liquid cooling configuration is same Figure 102 Removing the RIO card Next steps 1 Replace the RIO and LOM card Installing the RIO card and LOM card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working ...

Страница 114: ...tem Control panel Removing the right control panel Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the drive backplan cover 4 If installed remove the air shroud Steps 1 Disconnect the right control panel cable from the connector on the system board 2 Lift the latch and slide the cable out of ...

Страница 115: ... the air shroud Steps 1 Align and slide the right control panel in the slot on the system 2 Connect the right control panel cable to the connector on the system board 3 Route the right control panel cable through the side wall of the system Close the cable latch and slide the cable into the clip NOTE Route the cable properly to prevent the cable from being pinched or crimped 4 Using the Phillips 1...

Страница 116: ...4 If installed remove the air shroud Steps 1 Disconnect the control panel cable from the connector on the system board 2 Lift the latch to release the control panel cable and slide the cable from the clip NOTE Observe the routing of the cable as you remove it from the system 3 Using the Phillips 1 screwdriver remove the screws that secure the left control panel to the system 4 Hold the left contro...

Страница 117: ...e air shroud Steps 1 Align and slide the left control panel in the slot on the system 2 Connect the left control panel cable to the connector on the system board and secure it using cable latch 3 Route the left control panel cable through the side wall of the system and slide the cable into the clip NOTE Route the cable properly to prevent the cable from being pinched or crimped 4 Using the Philli...

Страница 118: ...g the left control panel Next steps 1 Install the drive backplane cover 2 If applicable install the air shroud 3 Follow the procedure listed in After working inside your system 118 Installing and removing system components ...

Страница 119: ...ns Hard drives NA Installing the drive Hard drvies SSD Installing the drive into the carrier Network cards standard PCIe adapter LP FH Installing the LOM card and rear I O board Network cards OCP Installing the OCP card PCIe SSD card Installing an expansion card into the expansion card riser Power cords NA 6 Upgrade kits 119 ...

Страница 120: ... passwords To install components and cables correctly you must be able to identify the connectors on the system board Topics System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 108 System board jumpers and connectors Table 29 System board jumpers and connectors Item Connector Description 1 Rear I O connector Rear I O connector 2 IO_RIS...

Страница 121: ...ssor 1 18 A11 A3 A15 A7 A9 A1 A13 A5 DIMM for CPU 1 channels A B C D 19 RGT_CP Right control panel connector 20 1U FAN4 Fan 4 21 SL4_CPU1_PA2 PCIe Connector 4 22 1U FAN3 Fan 3 23 SL3_CPU1_PB2 PCIe Connector 3 24 SIG_PWR_1 Power connector 1 for BP only 25 NVDIMM battery power NVDIMM battery power connector 26 1U FAN2 Fan 2 27 SL2_CPU2_PA1 Power connector 2 use for BP only 28 1U FAN1 Fan 1 29 SL1_CP...

Страница 122: ...and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Power off the system and all the attached peripherals and disconnect the system from the electrical ...

Страница 123: ...dicator The indicator turns solid amber if there is a drive error Check the System Event Log to determine if the drive has an error Run the appropriate Online Diagnostics test Restart the system and run embedded diagnostics ePSA If the drives are configured in a RAID array restart the system and enter the host adapter configuration utility program Temperature indicator The indicator turns solid am...

Страница 124: ...tion about the supported PCIe cards see the Expansion card installation guidelines section System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of the system Figure 110 System health and system ID indicator Table 32 System health and system ID indicator codes System health and system ID indicator code Condition Solid blue Indica...

Страница 125: ...e is configured to be disabled by iDRAC If the problem persists see the Getting help section https www dell com poweredgemanuals or Dell OpenManage Server Administrator User s Guide at https www dell com openmanagemanuals Solid amber Indicates that the system is in fail safe mode Restart the system If the problem persists see the Getting help section Blinking amber Indicates that the iDRAC Quick S...

Страница 126: ...IPMI description in the SEL This enables you to match an LCD message with an SEL entry Select Simple to view LCD error messages in a simplified user friendly description For information about the event and error messages generated by the system firmware and agents that monitor system components go to qrl dell com Look Up Error Code type the error code and then click Look it up Set home Select the ...

Страница 127: ... help The LCD backlight remains off if LCD messaging is powered off using the iDRAC utility the LCD panel or other tools Figure 111 LCD panel features Table 37 LCD panel features Item Button or display Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scroll...

Страница 128: ... Up Error Code type the error code and then click Look it up Set home Select the default information to be displayed on the Home screen See View menu section for the options and option items that can be set as the default on the Home screen View menu NOTE When you select an option in the View menu you must confirm the option before proceeding to the next action Table 39 View menu Option Descriptio...

Страница 129: ...green Indicates that the NIC is connected to a valid network at less than its maximum port speed and data is being sent or received Link indicator is green and activity indicator is off Indicates that the NIC is connected to a valid network at its maximum port speed and data is not being sent or received Link indicator is amber and activity indicator is off Indicates that the NIC is connected to a...

Страница 130: ... from a high output configuration to a low output configuration or vice versa you must power off the system CAUTION AC PSUs support both 240 V and 120 V input voltages with the exception of Titanium PSUs which support only 240 V When two identical PSUs receive different input voltages they can output different wattages and trigger a mismatch Table 42 DC PSU status indicator codes Power indicator c...

Страница 131: ...s being identified or preparing for removal Off Indicates that the drive is ready for removal NOTE The drive status indicator remains off until all drives are initialized after the system is powered on Drives are not ready for removal during this time Blinks green amber and then powers off Indicates that there is an expected drive failure Blinks amber four times per second Indicates that the drive...

Страница 132: ... diagnostics starts executing the tests on all the detected devices Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot Steps 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select System Utilities Launch Diagnostics 3 Alternatively when the system is booting press F10 select Hardware Diagn...

Страница 133: ...Go to www dell com support home 2 Select your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter the system Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Search The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select...

Страница 134: ...hnical support for your Dell EMC server storage and networking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist...

Страница 135: ...Started Guide document that is shipped with your system https www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM inte...

Страница 136: ...C SupportAssist Enterprise User s Guide openmanagemanualshttps www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents https www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID co...

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