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Troubleshooting

Missing Pixels

LCD screen has
spots

• Cycle power on-off
• Pixel that is permanently off is a

natural defect that can occur in LCD
technology

For more information on Dell Monitor
Quality and Pixel Policy, see Dell Support
site at:

http://www.dell.com/support/
monitors

Stuck-on Pixels

LCD screen has
bright spots

• Cycle power on-off
• Pixel that is permanently off is a

natural defect that can occur in LCD
technology

For more information on Dell Monitor
Quality and Pixel Policy, see Dell Support
site at:

http://www.dell.com/support/
monitors

Brightness Problems

Picture too dim or
too bright

• Reset the monitor to

Factory Settings

• Auto Adjust via OSD
• Adjust brightness & contrast controls

via OSD

Geometric Distortion

Screen not
centered correctly

• Reset the monitor to

Factory Settings

• Auto Adjust via OSD
• Adjust brightness & contrast controls

via OSD

NOTE:

When using ‘HDMI’, the

positioning adjustments are not
available

Horizontal/Vertical
Lines

Screen has one or
more lines

• Reset the monitor to

Factory Settings

• Perform Auto Adjust via OSD
• Adjust Phase and Pixel Clock controls

via OSD

• Perform monitor self-test feature check

and determine if these lines are also in
self-test mode

• Check for bent or broken pins in the

video cable connector

NOTE:

When using ‘HDMI’, the Pixel

Clock and Phase adjustments are not
available

Содержание E2219HN

Страница 1: ...Monitor Model E2219HN Regulatory Model E2219HNo E2219HN User s Guide ...

Страница 2: ...demarks may be trademarks of their respective owners 2019 08 Rev A04 NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death ...

Страница 3: ...y Pixel Policy 16 Maintenance Guidelines 16 Setting Up the Monitor 17 Attaching the Stand 17 Connecting Your Monitor 18 Organizing Your Cables 19 Removing the Monitor Stand 19 Wall Mounting Optional 20 Operating the Monitor 21 Power On the Monitor 21 Using the Front Panel Controls 21 Using the On Screen Display OSD Menu 22 Setting the Maximum Resolution 34 Using the Tilt 36 ...

Страница 4: ...7 Self Test 37 Built in Diagnostics 38 Common Problems 39 Product Specific Problems 42 Dell Soundbar Problems 43 Appendix 45 Safety Instructions 45 FCC Notices U S Only and Other Regulatory Information 45 Contact Dell 45 ...

Страница 5: ...hat you have received all the components and Contact Dell if anything is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand Riser Stand base VESA Screw Cover Power Cable varies with countries HDMI Cable VGA Cable Japan ...

Страница 6: ...supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation media which includes an information file INF Image Color Matching File ICM and product documentation Dell Display Manager Software Security lock slot Asset Management Capability CECP for China RoHS compliant TCO Certified Displays Energy Gauge shows the energy level bein...

Страница 7: ...k View with Monitor Stand Label Description Use 1 VESA mounting holes 100mm To mount the monitor 2 Regulatory rating label Lists the regulatory approvals 3 Security lock slot Secures monitor with security lock security lock not included 4 Barcode serial number label Refer to this label if you need to contact Dell for technical support 5 Cable management slot Use to organize cables by placing them ...

Страница 8: ...nector To connect your computer to the monitor using a HDMI cable 3 VGA connector To connect your computer to the monitor using a VGA cable 4 Dell soundbar mounting slots To attach the optional Dell Soundbar Monitor Specifications Flat Panel Specifications Model number E2219HN Screen type Active matrix TFT LCD Panel type In Plane Switching Technology ...

Страница 9: ...ing 3H Backlight White LED edgelight system Response Time 5 ms gray to gray fast mode 8 ms typical normal mode Color Depth 16 7 mil colors Color Gamut 84 typical Backlight Lamp Life to half initial brightness 30K hours typical Built in devices N A Connectivity 1 x HDMI 1 4 1 x VGA Border width edge of monitor to active area 17 80 mm Top Bottom Left Right Adjustability Height adjustable stand Tilt ...

Страница 10: ...ble lists the preset modes for which Dell guarantees image size and centering Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical VESA 720 x 400 31 5 70 1 28 3 VESA 640 x 480 31 5 59 9 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 3 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 ...

Страница 11: ...istics The following table lists the monitor s physical characteristics Model number E2219HN Signal cable type Analog D Sub 15 pins Digital HDMI 19 pins Dimensions with stand Height Width Depth 397 3 mm 15 64 inches 512 2 mm 20 17 inches 180 0 mm 7 09 inches Dimensions without stand Height Width Depth 303 7 mm 11 96 inches 512 2 mm 20 17 inches 52 8 mm 2 08 inches Stand dimensions Height Width Dep...

Страница 12: ... dissipation 81 9 BTU hour maximum 61 4 BTU hour typical Power Management Modes If you have VESA s DPM compliance display card or software installed in your PC the monitor automatically reduces its power consumption when not in use This is referred to as Power Save Mode If the computer detects input from keyboard mouse or other input devices the monitor automatically resumes functioning The follow...

Страница 13: ...ere is no display press the monitor button now to select the correct input source on the On Screen Display menu Activate the computer and monitor to gain access to the OSD Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor Maximum power consumption with max luminance and contrast This document is informational only and reflects laboratory perfo...

Страница 14: ...ctor 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Pin number 15 pin side of the connected signal cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Страница 15: ...S DATA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 No Connection 14 No Connection 15 DDC CLOCK SDA 16 DDC DATA SDA 17 GND 18 5 V POWER 19 HOT PLUG DETECT ...

Страница 16: ...information see Dell Support site at http www dell com support monitors Maintenance Guidelines Caring for Your Monitor CAUTION Read and follow the safety instructions before cleaning the monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor ...

Страница 17: ...a Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracket towards monitor until it locks in place ...

Страница 18: ...To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the black VGA or HDMI cable to the corresponding video port on the back of your computer Connecting VGA Cable VGA Connecting HDMI Cable HDMI NOTE The graphics are used for the purpose of illustration only Appearance on the computer may vary ...

Страница 19: ...e all cables as shown above Removing the Monitor Stand NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the removal instructions 1 Remove the VESA Cover a Place the monitor panel on a soft cloth or cushion b Lift from both side simultaneously remove the VESA Cover away from the monitor ...

Страница 20: ...uctions that come with the VESA compatible base mounting kit 1 Place the monitor panel on a soft cloth or cushion on a stable flat table 2 Remove the stand 3 Use a screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the LCD 5 Mount the LCD on the wall by following the instructions that came with the base mounting kit NOTE For...

Страница 21: ...se the Preset modes key to choose from a list of preset color modes See Using the OSD Menu B Brightness Contrast Use the Brightness Contrast key to direct access to the Brightness and Contrast control menu C Menu Use the Menu key to open the on screen display OSD D Exit Use the Exit key to exit on screen display OSD from menu and sub menus Front Panel Keys B C D A Front Panel Keys Description A Up...

Страница 22: ...ither proceed to another menu or exit the OSD menu the monitor automatically saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear 1 Press the button to open the OSD menu and display the main menu Main Menu Dell E2219HN Brightness Contrast Auto Adjust Input Source Color Display Energy Menu Personalize Others Energy Use Resolution 1280...

Страница 23: ...ubmenus Description Energy Use This meter shows the energy level being consumed by the monitor in real time Brightness Contrast Use the Brightness and Contrast menu to adjust the Brightness Contrast Dell E2219HN Brightness Contrast Auto Adjust Input Source Color Display Energy Menu Personalize Others Energy Use Resolution 1280x1024 60Hz Maximum 1920x1080 60Hz Brightness Allows you to adjust the br...

Страница 24: ...ialog appears on a black screen as the monitor self adjusts to the current input Auto Adjustment in Progress Auto Adjustment allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display NOTE Auto Adjust does not occur if you press the button while there are no activ...

Страница 25: ...ng the analog VGA connector Push to select the VGA input source HDMI Select HDMI input when you are using the HDMI connector Push to select the HDMI input source Auto Select Select Auto Select to scan for available input signals Reset Input Source Reset your monitor input settings to the factory settings Color Use the Color menu to adjust the monitor s color settings Dell E2219HN Brightness Contra...

Страница 26: ...g term effects of blue light emission from the monitor may cause damage to the eyes including eye fatigue digital eye strain and so on ComfortView feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort WARNING The possible long term effects of blue light emission from the monitor may cause personal injury such as digital eye strain eye fatigue and d...

Страница 27: ...d create your own preset color mode Input Color Format Allows you to set the video input mode to RGB Select this option if your monitor is connected to a computer or DVD player using the DP adapter YPbPr Select this option if your DVD player supports only YPbPr output Reset Color Resets your monitor s color settings to the factory defaults Display Use the Display menu to adjust the monitor s displ...

Страница 28: ... best image quality Phase If satisfactory results are not obtained using the Phase adjustment use the Pixel Clock coarse adjustment and then use Phase fine again NOTE Pixel Clock and Phase adjustment are only available for VGA input Response Time Allows you to set the Response Time to Normal or Fast ResetDisplay Select this option to restore default display settings Energy Dell E2219HN Brightness ...

Страница 29: ...uese Russian Simplified Chinese or Japanese Transparency Allows you to adjust the OSD background from opaque to transparent Timer Allows you to set the time for which the OSD remains active after you press a key on the monitor Use the and keys to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allo...

Страница 30: ...tion Preset Modes Brightness Contrast Energy Use Resolution 1280x1024 60Hz Maximum 1920x1080 60Hz Reset Personalization Allows you to restore shortcut key to the default setting Others Select this option to adjust the OSD settings such as the DDC CI LCD Conditioning and so on Dell E2219HN Brightness Contrast Auto Adjust Input Source Color Display Energy Menu Personalize Others DDC CI LCD Condition...

Страница 31: ...or cases of image retention If an image appears to be stuck on the monitor select LCD Conditioning to help eliminate any image retention Using the LCD Conditioning feature may take some time LCD Conditioning feature cannot remove severe cases of image retention or burn in NOTE Use LCD Conditioning only when you experience a problem with image retention The below warning message appears once user s...

Страница 32: ...nitor Specifications for the horizontal and vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You will see the following message before the DDC CI function is disabled Dell E2219HN The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI function NO YES When the monitor enters the Power Save mode the following...

Страница 33: ... Screen Display menu If VGA or HDMI cable is not connected a floating dialog box as shown below appears The monitor will enter Power Save Mode after 4 minutes if left at this state Dell E2219HN No VGA Cable www dell com support monitors The display will go into Power Save Mode in 4 minutes Dell E2219HN No HDMI Cable www dell com support monitors The display will go into Power Save Mode in 4 minute...

Страница 34: ...lution 3 Click the dropdown list of the screen resolution and select 1920 x 1080 4 Click OK In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see 1920 x 1080 as an option you may need to update your graphics driver Please choose the scenario below that be...

Страница 35: ...hics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 6 Please refer to the graphics card provider website for updated driver for example http www ATI com OR http www NVIDIA com 7 After installing the drivers for your graphics adapter attempt to set the resolution to 1920 x 1080 again In Windows 10 1 Right click on the desktop and click Display settings 2 ...

Страница 36: ...Using the Tilt Tilt With the stand assembly you can tilt the monitor for the most comfortable viewing angle 21 typical maximum 22 5 typical maximum 6 NOTE The stand base is detached when the monitor is shipped from the factory ...

Страница 37: ...ound if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen Dell E2219HN No VGA Cable www dell com support monitors The display will go into Power Save Mode in 4 minutes 4 This box also appears during normal system operat...

Страница 38: ...o cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold the Button 1 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press the Button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to...

Страница 39: ...rgy in OSD Menu No Video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Ensure that the correct input source is selected via the Input Source Select menu Run the built in diagnostics Poor Focus Picture is fuzzy blurry or ghosting Perform Auto Adjust via OSD Adj...

Страница 40: ...Problems Picture too dim or too bright Reset the monitor to Factory Settings Auto Adjust via OSD Adjust brightness contrast controls via OSD Geometric Distortion Screen not centered correctly Reset the monitor to Factory Settings Auto Adjust via OSD Adjust brightness contrast controls via OSD NOTE When using HDMI the positioning adjustments are not available Horizontal Vertical Lines Screen has on...

Страница 41: ...lem occurs in self test mode Missing Color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Change the Color Mode in the Color OSD to Graphics or Video depending on the application Try diffe...

Страница 42: ... button beside the Power button for 10 seconds to unlock for more information see Lock No Input Signal when user controls are pressed No picture the LED light is white When you press up down or Menu key the message No input signal will appear Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal ...

Страница 43: ...puter s audio out jack Set all volume controls to their maximum and ensure that the mute option is not enabled Play some audio content on the computer example audio CD or MP3 Turn the Power Volume knob on the Soundbar clockwise to a higher volume setting Clean and reseat the audio line in plug Test the Soundbar using another audio source For example portable CD player MP3 player Distorted Sound Ot...

Страница 44: ... audio jack converter Unbalanced Sound Output Sound from only one side of Soundbar Clear any obstructions between the Soundbar and the user Confirm that the audio line in plug is completely inserted into the jack of the sound card or audio source Set all Windows audio balance controls L R to their midpoints Clean and reseat the audio line in plug Troubleshoot the computer s sound card Test the Sou...

Страница 45: ... Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference 2 this device must accept any interference received including interference that may cause undesired operation Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchas...

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