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A d v a n c e d Tr o u b l e s h o o t i n g

www

.dell.com | support.dell.com

Dell Diagnostics

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems"
(see page 29) and run the Dell Diagnostics before you contact Dell for technical assistance.
Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If
you do contact Dell, the test results can provide important information for Dell's service
and support personnel.

The Dell Diagnostics allows you to:

•

Perform express, extended, or custom tests on one or all devices

•

Select tests based on a symptom of the problem you are having

•

Choose how many times a test is run

•

Display test results

•

Suspend testing if an error is detected

•

Access online help information that describes the tests and devices

•

Receive status messages that tell you whether tests completed successfully

•

Receive error messages if problems are detected

Starting the Dell Diagnostics

NOTICE:

Only use the Dell Diagnostics to test your Dell™ computer. Using this program with

other computers can result in error messages.

Start the Dell Diagnostics from either your hard drive or from the

Dell Dimension

ResourceCD

as explained in the following sections.

Starting the Dell Diagnostics From Your Hard Drive

1

Shut down and restart the computer.

2

When the DELL™ logo appears, press <F12> immediately.

NOTE:

If you receive a message stating that no Diagnostics utility partition has been found,

follow the instructions to run the Dell Diagnostics from your ResourceCD.

If you wait too long and the Microsoft

®

Windows

®

logo appears, continue to wait

until you see the Windows desktop. Then shut down your computer through the

Start

menu and try again.

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Содержание Dimension 4600 Series

Страница 1: ... light USB 2 0 connectors 2 headphone connector Service Tag keyboard connector mouse connector USB 2 0 connectors 6 microphone connector line in connector line out connector parallel connector serial connector PCI card slots 3 voltage selection switch power connector network adapter connector diagnostic lights 4 video connector cover latch center LFE connector surround connector optional sound car...

Страница 2: ...ion in this document is subject to change without notice 2003 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex and Latitude are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of IntelCorporation Mic...

Страница 3: ...1 Setting Up and Using Your Computer Setting Up a Printer 18 Printer Cable 18 Connecting a Parallel Printer 18 Connecting a USB Printer 19 Transferring Information to a New Computer 20 Setting Up a Home and Office Network 22 Connecting to a Network Adapter 22 Network Setup Wizard 22 Connecting to the Internet 23 Setting Up Your Internet Connection 23 Copying CDs and DVDs 24 How to Copy a CD or DVD...

Страница 4: ...roblems 35 Hard drive problems 35 E Mail Modem and Internet Problems 35 Error Messages 37 General Problems 38 The computer stops responding 38 A program stops responding 38 A program crashes repeatedly 39 A program is designed for an earlier Windows operating system 39 A solid blue screen appears 39 Other software problems 39 Other technical problems 40 General hardware problems 40 IEEE 1394 Devic...

Страница 5: ...ead 50 3 Advanced Troubleshooting Diagnostic Lights 54 Dell Diagnostics 58 When to Use the Dell Diagnostics 58 Starting the Dell Diagnostics 58 Drivers 61 What Is a Driver 61 Identifying Drivers 61 Reinstalling Drivers 62 Using Windows System Restore 63 Creating a Restore Point 63 Restoring the Computer to an Earlier Operating State 63 Undoing the Last System Restore 64 Resolving Software and Hard...

Страница 6: ...over 74 Looking Inside Your Computer 76 System Board 77 Adding Cards 78 Adding or Replacing the AGP Card 80 Removing an AGP Card 81 Installing an AGP Card 81 Adding or Replacing a Second Hard Drive 82 Adding a Floppy Drive 85 Adding a Second CD or DVD Drive 90 Adding Memory 95 DDR Memory Overview 95 Memory Installation Guidelines 96 Installing Memory 96 Replacing the Computer Cover 99 J2936bk0 boo...

Страница 7: ...t 130 Regulatory Notices 130 NOM Information Mexico Only 131 Limited Warranties and Return Policy 133 Limited Warranty for Dell Branded Hardware Products U S Only 133 Total Satisfaction Return Policy U S Only 136 Limited Warranty Terms for Dell Branded Hardware Products Canada Only 136 Total Satisfaction Return Policy Canada Only 139 Dell Software and Peripherals Canada Only 140 One Year End User ...

Страница 8: ...8 Contents J2936bk0 book Page 8 Tuesday September 2 2003 3 06 PM ...

Страница 9: ...Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances To help avoid possible damage to the system board wait 5 seconds after turning off the computer before disconnecting a device from the computer To avoid shorting out your computer whe...

Страница 10: ... the correct operating voltage A manual voltage selection switch Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage Set the switch to the position that most closely matches the voltage used in your location NOTICE To help avoid damaging a computer with a manual voltage selection switch set the switch for the voltage that mos...

Страница 11: ... devices including the monitor from their electrical outlets Also disconnect any telephone or telecommunication lines from the computer Doing so reduces the potential for personal injury or shock In addition take note of these safety guidelines when appropriate When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with l...

Страница 12: ...atic electricity from your body When transporting an electrostatic sensitive component first place it in an antistatic container or packaging Handle all electrostatic sensitive components in a static safe area If possible use antistatic floor pads and workbench pads SAFETY Ergonomic Computing Habits CAUTION Improper or prolonged keyboard use may result in injury CAUTION Viewing the monitor screen ...

Страница 13: ...s shipped from Dell You can use the CD to reinstall drivers see page 62 run the Dell Diagnostics see page 58 or access your documentation Readme files may be included on your CD to provide last minute updates about technical changes to your computer or advanced technical reference material for experienced users or technicians How to set up a printer How to troubleshoot and solve problems How to re...

Страница 14: ...Answers to technical service and support questions Online discussions with other users and technical support Documentation for my computer D e l l S u p p o r t Web s i t e support dell com The Dell Support website provides several online tools including Solutions Troubleshooting hints and tips articles from technicians and online courses Community Forum Online discussion with other Dell customers...

Страница 15: ... the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen How to reinstall my operating system O p e r a t i n g S y s t e m C D After you reinstall your operating system using the Operating System Reinstallation CD use the ResourceCD to reinstall drivers for the devices that came with your computer The product key for your operating system is located on...

Страница 16: ...16 Finding Information for Your Computer w w w d e l l c o m s u p p o r t d e l l c o m J2936bk0 book Page 16 Tuesday September 2 2003 3 06 PM ...

Страница 17: ...Up a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Connecting to the Internet Copying CDs and DVDs Hyper Threading Booting to a USB Device Turning Off Your Computer J2936bk0 book Page 17 Tuesday September 2 2003 3 06 PM ...

Страница 18: ...hnical assistance Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a Parallel Printer 1 Co...

Страница 19: ...ow appears click Cancel 5 Install the printer driver if necessary See the documentation that came with your printer Connecting a USB Printer NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer parallel printer cable parallel ...

Страница 20: ...computer to the new computer You can move data such as E mails Toolbar settings Window sizes Internet bookmarks You can transfer the data to the new computer over a network or serial connection or you can store it on a removable medium such as a writable CD or floppy disk To prepare the new computer for the file transfer 1 Click the Start button point to All Programs Accessories System Tools and t...

Страница 21: ... Wizard welcome screen click Next 5 On the Which computer is this screen click Old Computer and click Next 6 On the Select a transfer method screen click the transfer method you prefer 7 On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears 8 Click Finish To transfer d...

Страница 22: ...gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network connection device such as a network wall jack NOTE Do not use a network cable with a telephone wall jack Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between comput...

Страница 23: ...nnections are considerably slower than DSL and cable modem connections DSL connections that provide high speed Internet access through your existing phone line With a DSL connection you can access the Internet and use your phone on the same line simultaneously Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial up connection conn...

Страница 24: ...SP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup If...

Страница 25: ...f CD you are planning to copy 3 Click Exact Copy 4 To copy the CD or DVD If you have one CD or DVD drive ensure that the settings are correct and click Copy The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the CD or DVD drive and click OK If you have two CD or DVD drives select the drive into which ...

Страница 26: ...roject permanently to a blank CD R See the Sonic support website at support sonic com for additional information Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical microprocessor to function as two logical microprocessors capable of performing certain tasks simultaneously It is recommended that you use the Microsoft Windows...

Страница 27: ...oo long and the Microsoft Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer through the Start menu and try again NOTE This procedure changes the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 4 When the boot device list appears highlight USB Flash Device and pr...

Страница 28: ...28 Setting Up and Using Your Computer w w w d e l l c o m s u p p o r t d e l l c o m J2936bk0 book Page 28 Tuesday September 2 2003 3 06 PM ...

Страница 29: ...lems E Mail Modem and Internet Problems Error Messages General Problems IEEE 1394 Device Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems J2936bk0 book Page 29 Tuesday September 2 2003 3 06 PM ...

Страница 30: ...go for answers Use this chart to help you quickly find the answers to your questions See page 44 See page 37 Get technical assistance from Dell See page 113 Press a key or move the mouse See the Tell Me How help file for information on standby mode For more information see page 44 J2936bk0 book Page 30 Tuesday September 2 2003 3 06 PM ...

Страница 31: ...See page 49 See page 48 See page 46 See page 35 See page 42 See page 42 See page 33 See page 44 See page 38 See page 47 See page 37 See page 35 See page 35 See page 38 J2936bk0 book Page 31 Tuesday September 2 2003 3 06 PM ...

Страница 32: ...ick Help and Support 2 Click User and system guides and click User s guides 3 Click Tell Me How TO ACCESS WINDOWS HELP 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the screen TO LOCATE ADDITIONAL INFORMATION FOR YOUR COMPUTER See page ...

Страница 33: ...and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE Insert another disk to eliminate the possibility that the original floppy disk is defective Insert a bootable floppy disk and reboot the computer ENSURE THAT THE DISK IS NOT FULL OR WRITE PROTECTED Ensure that the disk has available space and that it is not write protected locked See the following fi...

Страница 34: ...r Problems on page 48 ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the CD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CLEAN THE DISC See the Tell Me How help file for instructions on cleaning your CDs To access help files see page 32 ...

Страница 35: ...e to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CLEAN THE DISC See the Tell Me How help file for instructions on cleaning your DVDs To access help files see page 32 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 65 RUN CHECK DISK 1 Click the Start button and click My Computer 2 Right click the drive letter local disk that you want to scan for erro...

Страница 36: ...IFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is o...

Страница 37: ... assistance A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button and click Control Panel 2 Click Add or Remove Programs 3 Select the program you want to remove 4 Click the Change or Rem...

Страница 38: ...o large to fit on the disk Try copying the file to a blank disk or using a larger capacity disk x IS NOT ACCESSIBLE THE DEVICE IS NOT READY The floppy drive cannot read the disk Insert a floppy disk into the drive and try again TURN THE COMPUTER OFF If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button...

Страница 39: ...ton point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen TURN THE COMPUTER OFF If the computer does not respond to a keystroke or a proper shutdown press the power button for at least 8 to 10 seconds until the computer turns off Press the power button again to restart the computer The chkdsk program...

Страница 40: ...r information If necessary uninstall and then reinstall the program ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM See the software documentation for information If necessary uninstall and then reinstall the program GO TO THE DELL SUPPORT WEBSITE Go to support dell com for help with general usage installation and troubleshooting questions The support website offers several different...

Страница 41: ...structions If the problem persists contact the hardware manufacturer for technical assistance CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL TROUBLESHOOTING INFORMATION CHECK FOR INTERRUPT REQUEST CONFLICTS See page 65 CHECK THE IEEE 1394 DEVICE Ensure that the IEEE 1394 device is properly inserted into the connector ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS 1 Click the S...

Страница 42: ...7 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard If the ...

Страница 43: ...the power cable from the back of the computer 2 Connect the mouse to the computer 3 Reconnect the power cable 4 Turn on your computer Pressing the power button does not clear the computer s settings and does not restore mouse functionality CHECK THE MOUSE CABLE Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins Ensure that the cable is firmly co...

Страница 44: ...WORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning CHECK FOR INTERRUPT REQUEST CONFLICTS See page 65 ADJUST THE POWER PROPERTIES Your computer may be in standby or hibernate mode For information on power conservation modes see the Tell Me How help file or search for the keyword ...

Страница 45: ...see page 113 IF THE POWER LIGHT IS STEADY AMBER The computer is receiving electrical power but an internal power problem might exist Ensure that the microprocessor power cable is securely connected to the system board see page 77 Remove and then reinstall the memory modules see page 95 Remove and then reinstall any cards see page 78 If the problem persists contact Dell see page 113 IF THE POWER LI...

Страница 46: ...urely connected to the printer and the computer see page 18 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware 4 Click View installed printers or fax printers If the printer is listed right click th...

Страница 47: ...D TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS If your scanner has a power cable ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on Ensure that the scanner cable is firmly connected to the computer and to the scanner VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button and click Control Panel 2 Click ...

Страница 48: ... icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another devic...

Страница 49: ...g in digital mode To disable digital mode 1 Click the Start button click Control Panel and then click Sounds Speech and Audio Devices 2 Click Sounds and Audio Devices 3 Click the Hardware tab 4 Double click the name of your CD drive 5 Click the Properties tab 6 Uncheck the Enable digital CD audio for this CD ROM device box ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in...

Страница 50: ...s the problem the cable is defective TEST ANOTHER MONITOR If another monitor is available connect it to the computer CHECK THE DIAGNOSTIC LIGHTS See page 54 CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker ...

Страница 51: ...s 3 Click Display and click the Settings tab 4 Try different settings for Screen resolution and Color quality RESTORE THE RECOMMENDED SETTINGS Restore the original resolution and refresh rate settings See the Tell Me How help file for instructions To access help files see page 32 J2936bk0 book Page 51 Tuesday September 2 2003 3 06 PM ...

Страница 52: ...52 Solving Problems w w w d e l l c o m s u p p o r t d e l l c o m J2936bk0 book Page 52 Tuesday September 2 2003 3 06 PM ...

Страница 53: ...Troubleshooting Diagnostic Lights Dell Diagnostics Drivers Using Windows System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft Windows XP J2936bk0 book Page 53 Tuesday September 2 2003 3 06 PM ...

Страница 54: ...dition or a possible pre BIOS failure has occurred Verify that the computer is plugged into a working electrical outlet and that you have pressed the power button Memory modules are detected but a memory failure has occurred If you have one memory module installed reinstall it see page 95 and restart the computer If you have two or more memory modules installed remove the modules reinstall one mod...

Страница 55: ...are Incompatibilities on page 65 4 If the problem persists contact Dell see page 113 A possible video card failure has occurred If the computer has a video card remove the card and reinstall it see page 80 and restart the computer If the problem still exists install a video card that you know works and restart the computer If the problem persists or the computer has integrated video contact Dell s...

Страница 56: ...e computer starts normally move the memory module to a different connector and restart the computer Continue until you have identified a faulty connector or reinstalled all modules without error Memory modules are detected but a memory configuration or compatibility error exists Ensure that there are no special memory module memory connector placement requirements see page 95 Verify that the memor...

Страница 57: ...from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 65 4 If the problem persists contact Dell see page 113 Other failure has occurred Ensure that the cables are properly connected from the hard drive CD drive and DVD drive to the system board see page 77 If the problem persists contact Dell see page 113 The computer is in a normal operating condit...

Страница 58: ...n that describes the tests and devices Receive status messages that tell you whether tests completed successfully Receive error messages if problems are detected Starting the Dell Diagnostics NOTICE Only use the Dell Diagnostics to test your Dell computer Using this program with other computers can result in error messages Start the Dell Diagnostics from either your hard drive or from the Dell Dim...

Страница 59: ...ry again NOTE This feature changes the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 3 When the boot device list appears highlight IDE CD ROM Device and press Enter 4 Select the IDE CD ROM Device option from the CD boot menu 5 Select the Boot from CD ROM option from the menu that appears 6 Type 1 to start the ...

Страница 60: ...tended Test Performs a thorough check of devices This test typically takes an hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having Tab Function Results Displays the result...

Страница 61: ...tall drivers if you Upgrade your operating system Reinstall your operating system Connect or install a new device If you experience a problem with any device perform the steps in the following sections to identify whether the driver is the source of your problem and if necessary to update the driver Identifying Drivers 1 Click the Start button and click Control Panel 2 In the Control Panel window ...

Страница 62: ...tab 5 Click Device Manager 6 In the Device Manager window right click the device for which the new driver was installed and click Properties 7 Click the Drivers tab 8 Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore see page 63 to return your computer to the operating state that existed before you installed the new driver Using the Dell Dimensio...

Страница 63: ...reen If a particular driver is not listed then that driver is not required by your operating system Using Windows System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operati...

Страница 64: ...estore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restor...

Страница 65: ...utton and click Control Panel 2 Click Performance and Maintenance and click System 3 Click the Hardware tab and click Device Manager 4 In the Device Manager list check for conflicts with the other devices Conflicts are indicated by a yellow exclamation point beside the conflicting device or a red X if the device has been disabled 5 Double click any conflict to display the Properties window If an I...

Страница 66: ...ted The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows XP unl...

Страница 67: ...he highlighted partition recommended and then follow the instructions on the screen NOTE The time required to complete the setup depends on the size of the hard drive and the speed of your computer The Windows XP Setup screen appears and the operating system begins to copy files and install the devices The computer automatically restarts multiple times NOTICE Do not press any key when the followin...

Страница 68: ...estarts NOTICE Do not press any key when the following message appears Press any key to boot from the CD 13 When the Welcome to Microsoft screen appears click Next 14 When the How will this computer connect to the Internet message appears click Skip 15 When the Ready to register with Microsoft screen appears select No not at this time and click Next 16 When the Who will use this computer screen ap...

Страница 69: ...omputer Cover Looking Inside Your Computer Adding Cards Adding or Replacing the AGP Card Adding or Replacing a Second Hard Drive Adding a Floppy Drive Adding a Second CD or DVD Drive Adding Memory Replacing the Computer Cover J2936bk0 book Page 69 Tuesday September 2 2003 3 06 PM ...

Страница 70: ... w w d e l l c o m s u p p o r t d e l l c o m Front and Back View of the Computer Front View 1 11 2 9 3 4 7 10 8 6 5 12 On computers with an optional floppy drive J2936bk0 book Page 70 Tuesday September 2 2003 3 06 PM ...

Страница 71: ...lly remain connected such as printers and keyboards 7 power button Press to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown 8 power light The power light illuminates and blinks or remains solid to indicate different states For more information see page 44 9 floppy drive activity light The floppy driv...

Страница 72: ...the green mouse connector Turn off the computer and any attached devices before you connect a mouse to the computer If you have a USB mouse plug it into a USB connector 4 surround connector Use the black surround connector available on computers with integrated sound to attach multichannel capable speakers On computers with a sound card use the connector on the card 5 line in connector Use the blu...

Страница 73: ...nnected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras 12 microphone connector Use the pink microphone connector available on computers with integrated sound to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound car...

Страница 74: ...plug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 5 Lay your computer on its sid...

Страница 75: ...ents on the computer cover and slide the computer cover toward the back of the computer 8 Place the computer cover on a level surface computer cover cover latch back of computer J2936bk0 book Page 75 Tuesday September 2 2003 3 06 PM ...

Страница 76: ...f the procedures in this section follow the safety instructions on page 9 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the computer cover hard drive power supply system board floppy drive CD or DVD drive J2936bk0 book Page 76 Tuesday September 2 2003 3 06 PM ...

Страница 77: ...I card slots 3 PCI1 PCI2 PCI3 serial ATA connectors 2 J8G2 and J8G1 front panel I O connector J9G1 TAD connector J6B1 memory module connectors DDR2 DDR4 hard drive connector J6J2 CD audio connector J9C1 front panel audio connector J9C2 floppy drive connector J4J1 CD drive connector J6J1 control panel connector J7J2 password jumper CLR PSSWRD AGP connector J6C1 J2936bk0 book Page 77 Tuesday Septemb...

Страница 78: ... from the computer 4 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 5 Remove the computer cover see page 74 6 Lay the computer on its side so that the system board is on the bottom of th...

Страница 79: ...d into the connector until it is fully seated Ensure that the card is fully seated and that its bracket is within the card slot card cutout card card connector on system board crossbar fully seated card not fully seated card bracket caught outside of slot bracket within slot J2936bk0 book Page 79 Tuesday September 2 2003 3 06 PM ...

Страница 80: ...s in this section follow the safety instructions on page 9 Your Dell computer provides a connector for an AGP card 1 Shut down the computer through the Start menu see page 27 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable firs...

Страница 81: ... the card lever toward the PCI connector and gently press the card into the AGP connector until it clicks into place 2 Release the card lever ensuring that the tab fits into the notch on the front end of the card tab card clip lever notch PCI connector AGP connector back of computer card clip lever AGP card card clip slot connector J2936bk0 book Page 81 Tuesday September 2 2003 3 06 PM ...

Страница 82: ...tead set the drive on a soft surface such as a foam pad that will sufficiently cushion it 1 Shut down the computer through the Start menu see page 27 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from y...

Страница 83: ...ny static electricity that could harm internal components 6 Remove the existing hard drive 7 Remove the additional hard drive bracket from the computer a Remove the bracket securing screws for the additional drive b Remove the bracket for the additional drive from the computer 8 If you are replacing the additional hard drive remove the drive from the bracket a Remove the hard drive securing screws...

Страница 84: ...ting on the back of the second drive Ensure that the jumper setting on the new device is set for cable select see the documentation that came with the drive for information 11 Install the additional hard drive a Place the two bracket tabs into the drive slots inside the computer s front panel b Swing the bracket forward so that it is flush with the computer s front panel c Replace the bracket secu...

Страница 85: ... Start menu see page 27 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the comp...

Страница 86: ...e l l c o m s u p p o r t d e l l c o m c Rotate the front panel to separate it from the side hinges top tab front panel release lever middle tab bottom tab side hinges 3 J2936bk0 book Page 86 Tuesday September 2 2003 3 06 PM ...

Страница 87: ...Adding Parts 87 7 Press in the two insert tabs and then push out the front panel insert insert tabs 2 top bracket screw drive bracket floppy drive J2936bk0 book Page 87 Tuesday September 2 2003 3 06 PM ...

Страница 88: ...ge 77 10 Position the top of the floppy drive bracket so that it is completely flush with the bottom of the upper drive bay and then slide the floppy drive bracket forward into position NOTE The top of the floppy drive bracket has two slots that fit into two clips on the bottom of the upper drive bay When the floppy drive bracket is properly mounted it remains in place without support 11 Secure th...

Страница 89: ...place the computer cover see page 99 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 15 Connect your computer and devices to electrical outlets and turn them on 16 After you turn on your computer press F2 when you are prompted to enter setup mode 17 Highlight Drive Configuration and press Enter front panel side hinges 3 J2936bk0 ...

Страница 90: ...see page 27 NOTE Drives sold by Dell come with their own operating software and documentation After you install a drive see the documentation that came with the drive for instructions on installing and using the drive software 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn th...

Страница 91: ... b Reach inside the computer and push the bottom tab towards you to release it the middle tab releases automatically c Rotate the front panel to separate it from the side hinges top tab front panel release lever middle tab bottom tab side hinges 3 J2936bk0 book Page 91 Tuesday September 2 2003 3 06 PM ...

Страница 92: ...e the documentation that came with the drive for information 9 Remove two extra alignment screws shown in the illustration on page 93 from the front of the computer and insert them into the drive NOTE Some computers come with only two extra alignment screws others come with four You only need two alignment screws for this procedure tabs 2 insert drive alignment screws 2 J2936bk0 book Page 92 Tuesd...

Страница 93: ...ble with pin 1 on the drive pin 1 is marked as 1 13 Connect the power cable to the system board 14 Locate the data cable from the CD or DVD drive in the upper drive bay and connect its middle data connector to the new drive 15 Check all cable connections and then fold the cables out of the way to provide airflow for the fan and cooling vents drive alignment screws 2 securing screw extra alignment ...

Страница 94: ...ee page 99 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 18 Connect your computer and devices to electrical outlets and then turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation front panel side hinges 3 J2936bk0 book Page 94 Tuesday September 2 200...

Страница 95: ...talled in matched pairs the computer will continue to operate but with a slight reduction in performance NOTE Always install DDR memory modules in the order indicated on the system board The recommended memory configurations are Install a pair of matched memory modules in connectors DIMM1 and DIMM2 or Install a pair of matched memory modules in connectors DIMM1 and DIMM2 and another matched pair i...

Страница 96: ... Before you begin any of the procedures in this section follow the safety instructions on page 9 1 Shut down the computer through the Start menu see page 27 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable...

Страница 97: ...ory modules remove the AGP card see page 81 first 7 If necessary remove a memory module a Press out the securing clip at each end of the memory module connector b Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector 8 To insert a module press out the securing clip at each end of the memory module connector securing ...

Страница 98: ... If you insert the module correctly the securing clips snap into the cutouts at each end of the module 11 Replace the computer cover see page 99 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 12 Connect your computer and devices to electrical outlets and then turn them on 13 Click the Start button right click My Computer and the...

Страница 99: ...omputer 3 Place the cover on the computer 4 Slide the cover towards the front of the computer until it fits completely into place NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 5 Connect your computer and devices to electrical outlets and turn them on J2936bk0 book Page 99 Tuesday September 2 2003 3 06 PM ...

Страница 100: ...100 Adding Parts w w w d e l l c o m s u p p o r t d e l l c o m J2936bk0 book Page 100 Tuesday September 2 2003 3 06 PM ...

Страница 101: ...ns Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy U S Only Contacting Dell Regulatory Notices Limited Warranties and Return Policy J2936bk0 book Page 101 Tuesday September 2 2003 3 06 PM ...

Страница 102: ...ined burst eight way set associative write back SRAM System Information System chip set Intel 865PE DMA channels eight Interrupt levels 24 APIC mode System BIOS chip 4 Mb 512 KB System clock 533 or 800 MHz data rate Expansion Bus Bus types PCI Bus speed PCI 33 MHz PCI connectors three PCI connector size 120 pins PCI connector data width maximum 32 bits AGP AGP 1X 2X 4X 8X J2936bk0 book Page 102 Tu...

Страница 103: ...inch high IDE hard drives Ports and Connectors Externally accessible Serial 9 pin connector 16550C compatible Parallel 25 hole connector bidirectional Keyboard 6 pin mini DIN connector Mouse 6 pin mini DIN connector USB two front panel and six back panel USB 2 0 compliant connectors Network RJ 45 connector Audio Five back miniature connectors for line in line out microphone surround and center Low...

Страница 104: ... Lights Power control push button Front panel power light solid green for power on state blinking green for standby state Hard drive access light green Diagnostic code lights four bicolor amber and green located on back panel Power DC power supply Wattage 250 W Heat dissipation 853 BTU fully loaded computer without monitor Voltage see page 10 for important voltage setting information 100 to 120 V ...

Страница 105: ...on Operating 0 25 G at 3 to 200 Hz Storage 2 20 Grms at 10 to 500 Hz Maximum shock Nonoperating half sine pulse 105 G 2 ms Nonoperating faired square wave 32 G with a velocity change of 596 9 cm sec 235 inches sec Altitude Operating 15 2 to 3048 m 50 to 10 000 ft NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Storage 15 2 to 10 670 m 50 to 35 000 ft J2936bk0 book Page 105 Tuesda...

Страница 106: ...s the standard settings for your computer NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes might make your computer work incorrectly See the following figure for an example of the main program screen J2936bk0 book Page 106 Tuesday September 2 2003 3 06 PM ...

Страница 107: ...ings for some computer features Security provides indications and settings for user and setup passwords Power provides settings for system power management features Boot provides information about how the computer starts Exit provides selections for saving and loading the program settings The left side lists configuration options and their settings for the hardware installed in your computer You c...

Страница 108: ...osoft Windows desktop Then shut down your computer see page 27 and try again The Boot Device Menu appears listing all available boot devices Each device has a number next to it 3 At the bottom of the menu enter the number of the device that is to be used for the current boot only Changing Boot Sequence for Future Boots 1 Enter the system setup program 2 Use the arrow keys to highlight the Boot Seq...

Страница 109: ...s When you receive your computer the jumper is attached to only one pin 6 Replace the computer cover see page 99 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 7 Connect your computer and devices to electrical outlets and then turn them on 8 If you are prompted to press F1 to continue press F1 9 After the Microsoft Windows deskt...

Страница 110: ...ate information after turning on the computer replace the battery CAUTION A new battery can explode if it is incorrectly installed Replace the 3 V CR2032 battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions 1 Record all the screens in the system setup program see page 106 so that you can restore the correc...

Страница 111: ...h your fingers or with a blunt nonconducting object such as a plastic screwdriver 8 Insert the new battery into the socket with the side labeled facing up and snap the battery into place 9 Replace the computer cover see page 99 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 10 Connect your computer and devices to electrical outl...

Страница 112: ...ntract purchased with the computer 2 All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell limited warranty for your computer However Dell also extends a parts replace ment program to cover all nonstandard third party hardware components integrated through CFI for the duration of the computer s service contract Definition of Dell Install...

Страница 113: ...numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Supp...

Страница 114: ...530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Home Small Business Technical Support 0820 240 530 14 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Co...

Страница 115: ...47 9362 TechFax toll free 1 800 950 1329 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government ...

Страница 116: ...955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corporate Accounts Queue Team toll free 800 858 2572 Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts West toll free 800 858 2811 Large Corporate Accounts Spare Parts toll free 800 858 2621 Colombia General Support 980 9 15 3978 ...

Страница 117: ... toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Technical Support 09 253 313 60 Technical Support Fax 09 ...

Страница 118: ... 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large ...

Страница 119: ... Website support ap dell com E mail ap_support dell com Technical Support Dimension and Inspiron 296 93188 Technical Support OptiPlex Latitude and Dell Precision 296 93191 Customer Service non technical post sales issues 800 93 8291 Transaction Sales toll free 800 96 4109 Large Corporate Accounts HK toll free 800 96 4108 Large Corporate Accounts GCP HK toll free 800 90 3708 India Technical Support...

Страница 120: ...s dial within U K only 0870 907 4000 Fax SalesFax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90...

Страница 121: ...on up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Individual User 044 556 1760 Switchboard 044 556 4300 Korea Seoul International Access Code 001 Country ...

Страница 122: ...0016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical ...

Страница 123: ...ort dell com Inspiron nl_inspiron_support dell com Dimension nl_dimension_support dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00...

Страница 124: ... servers nordic_server_support dell com Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw International Access Code 011 Country Code 48 City Code 22 Website support euro dell com E mail pl_support dell com Cus...

Страница 125: ...Support toll free 800 6011 051 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 800 6011 054 Corporate Sales toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Technical Support 011 709 7710 Customer Care 011 709 7707 Sales 011 709 7700 Fax 011 706 0495...

Страница 126: ...0 Country Code 46 City Code 8 Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program ...

Страница 127: ...al Support portable and desktop computers toll free 00801 86 1011 Technical Support servers toll free 0080 60 1256 Transaction Sales toll free 0080 651 228 or 0800 33 556 Corporate Sales toll free 0080 651 227 or 0800 33 555 Thailand International Access Code 001 Country Code 66 Technical Support toll free 0880 060 07 Customer Service Penang Malaysia 604 633 4949 Sales toll free 0880 060 09 Trinid...

Страница 128: ...me and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Uruguay General Suppo...

Страница 129: ...8133 Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 Software and Peripherals Sales toll...

Страница 130: ... signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Radio communications services include but are not limited to AM FM commercial broadcast television cellular services radar air traffic control pager and Personal Communication Services PCS These licensed services...

Страница 131: ...mation Mexico Only The following information is provided on the device s described in this document in compliance with the requirements of the official Mexican standards NOM Exporter Dell Inc One Dell Way Round Rock TX 78682 512 338 4400 Importer Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Ship to Dell Computer de México S A de C V al Cuidad...

Страница 132: ...132 Appendix w w w d e l l c o m s u p p o r t d e l l c o m J2936bk0 book Page 132 Tuesday September 2 2003 3 06 PM ...

Страница 133: ...instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by Dell Products with missing or altered Service Tags or serial numbers Products for which Dell has not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO ST...

Страница 134: ...Dell branded hardware products returned to us that prove to be defective in materials or workmanship If we are not able to repair the product we will replace it with a comparable product that is new or refurbished When you contact us we will issue a Return Material Authorization Number for you to include with your return You must return the products to us in their original or equivalent packaging ...

Страница 135: ... are not responsible for lost or corrupted data What if I purchased a service contract If your service contract is with Dell service will be provided to you under the terms of the service agreement Please refer to that contract for details on how to obtain service If you purchased through us a service contract with one of our third party service providers please refer to that contract for details ...

Страница 136: ...MC storage products EMC branded products or enterprise software Reconditioned or Refurbished Dell Branded Hardware Products and Parts All reconditioned or refurbished Dell branded server and storage products may be returned within 30 days from the date on the packing slip or invoice All other reconditioned or refurbished Dell branded hardware products and parts may be returned within 14 days of th...

Страница 137: ...ULAR PURPOSE STATUTORY OR OTHERWISE SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS THEREFORE THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL INDIRECT CONSEQUENTIAL OR INCIDENTAL D...

Страница 138: ... basis NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable m...

Страница 139: ...paired products May I transfer the limited warranty Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us The limited warranty on Dell branded memory may not be transferred You may record your transfer by going to Dell s website For Canada purchased computers in country transfers and to transfer from one customer to...

Страница 140: ... manufacturer or publisher While Dell offers a wide selection of software and peripheral products we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today If you have questions about compatibility we ...

Страница 141: ...may refuse the guarantee claim Upon diagnosis of a warranted defect Dell will make arrangements and pay for ground freight and insurance to and from Dell s repair replacement center The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the e...

Страница 142: ...cordance with its instructions or you may contact Intel To request warranty service from Intel you should call Intel at 1 800 628 8686 during the warranty period during normal business hours Pacific Time excluding holidays Please be prepared to provide 1 your name address and telephone numbers 2 proof of purchase 3 this Intel warranty card 4 a description of the computer system including the brand...

Страница 143: ... our ongoing quality assurance process As a result today s microprocessors from Intel are among the most reliable components in computers What are Errata Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications Sometimes the discrepancies are caused by a design defect or error which we call errata Rigorous validation identifies m...

Страница 144: ...144 Limited Warranties and Return Policy w w w d e l l c o m s u p p o r t d e l l c o m J2936bk0 book Page 144 Tuesday September 2 2003 3 06 PM ...

Страница 145: ...compatibilities 65 copying CDs and DVDs general information 24 helpful tips 26 how to copy a CD 25 D Dell Diagnostics 58 Dell support policy 112 Dell Support Site 14 Dell Support website 40 Device Driver Rollback 62 diagnostic lights 54 diagnostics Dell 58 display See monitor Documentation 13 finding 13 Help File 14 online 14 Owner s Manual 13 setup diagram 14 drivers reinstalling 62 ResourceCD 62...

Страница 146: ...of computer 54 diagnostic 54 M memory adding 95 messages error 37 Microsoft License Label 14 modem problems 35 monitor blank 49 hard to read 50 problems 49 N network problems 44 O Operating System CD 15 Installation Guide 15 operating system reinstallation Windows XP 66 P password clearing system setup 109 power problems 44 turning off your computer 27 power light conditions 44 printer cable 18 co...

Страница 147: ...ttings system setup program 106 setup diagram 14 shutting down your computer 27 software Hyper Threading 26 problems 38 39 reinstalling software 62 sound problems 48 volume 48 speaker problems 48 volume 48 specifications 102 System Restore 63 system setup program 106 T technical assistance warranty repair or credit 130 Tell Me How help file accessing 32 troubleshooting conflicts 65 Dell Diagnostic...

Страница 148: ...ndex Windows XP continued Hyper Threading 26 Program Compatibility Wizard 39 reinstalling 66 scanner 47 System Restore 63 wizards Program Compatibility Wizard 39 J2936bk0 book Page 148 Tuesday September 2 2003 3 06 PM ...

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