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Troubleshooting
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.dell.com/suppl
ies | support.dell.com
Check the table below for specific instructions:
1
Press
Power
to turn the printer off.
2
Use both hands to lift the printer (scanner unit) until the scanner support
holds it open.
3
Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the
printer is busy.
4
Remove the color ink cartridge.
Message:
Problem:
Do this:
Black cartridge
missing
The black cartridge is not
installed.
Install a black cartridge
(part number 7Y743).
Color cartridge
missing
The color cartridge is not
installed.
Install a color cartridge
(7Y745).
Cartridge Error
The printer has detected
a short circuit in a
cartridge.
Complete the following
instructions.