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Troubleshooting

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.dell.com/suppl

ies | support.dell.com

Setup troubleshooting

If you experience problems while setting up your printer, make sure:

• You unlock the scanner bed. For help locating the scanner lock, see the

picture of the printer on page iv.

• You select your language and default paper size, and then press

Select

the operator panel.

• You only have one Dell AIO Printer A940 attached to your computer.
• Your operating system is compatible with your printer. The Dell AIO

Printer A940 supports Windows XP and Windows 2000.

General troubleshooting

When your printer has a problem, before contacting Dell Customer Support,
check the following items.

If your printer is

not

attached to a computer, make sure:

• You read and follow any scrolling text Help messages on the display.
• The power supply is plugged into your printer and an electrical outlet.

If your printer

attached to a computer, make sure:

• The USB cable is securely attached to your computer and to your printer.
• Both your computer and your printer are on.
• The Dell AIO Printer A940 is set as your default printer.

Anytime your printer has a problem, make sure:

• Your printer is on.
• The scanner is unlocked.
• You removed the stickers and tape from the bottom of the ink cartridges.

For help, see page 40.

• The paper is loaded correctly.
• You installed both of the ink cartridges. The Dell AIO Printer A940 will

only work if you have both cartridges installed. For help installing the

cartridges, see page 39.

Содержание A940

Страница 1: ...w w w d e l l c o m s u p p l i e s s u p p o r t d e l l c o m Dell AIO Printer A940 Owner s Manual Look Inside For Learning about your printer Using your printer Maintenance and Troubleshooting ...

Страница 2: ...w w w d e l l c o m s u p p l i e s s u p p o r t d e l l c o m ...

Страница 3: ... technicians Owner s Manual This document contains information about Basic usage Scanning printing copying and faxing Creative projects Ink cartridge ordering information Setup troubleshooting General troubleshooting Dell Support Website Solutions Troubleshooting hints and tips articles from technicians and online courses Upgrades Upgrade information for components such as memory Customer Care Con...

Страница 4: ...u p p o r t d e l l c o m Understanding the All In One parts USB cable Power supply Display Operator panel see page 3 Paper support Paper guide Paper exit tray Top cover Scanner lock underneath scanner unit Scanner support Printer scanner unit ...

Страница 5: ...l In One Power supply Supply power to the All In One Scanner lock Lock or unlock the scanner NOTE Unlock the scanner before use Lock the scanner if you are moving your All In One Scanner support Keep the printer scanner unit open to change cartridges unlock the scanner or lock the scanner Printer scanner unit Change cartridges Unlock the scanner Lock the scanner NOTE Lift the printer scanner unit ...

Страница 6: ... o m Finding your Express Service Code and Tag number Your express service code and tag number is located inside the printer as shown Accessing your User s Guide To access your User s Guide Click Start Programs Dell Printers Dell AIO Printer A940 View User s Guide ...

Страница 7: ... Dell and DELL logo are trademarks of Dell Computer Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names of their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own ____________...

Страница 8: ...nnect the power cord to an electrical outlet that is near the product and easily accessible Refer service or repairs other than those described in the user documentation to a professional service person CAUTION Do not use the fax feature during a lightning storm Do not set up this product or make any electrical or cabling connections such as the power supply cord or telephone during a lightning st...

Страница 9: ...anding the operator panel 3 Operator panel menus 5 Photo Options menus 6 Understanding the printer software 7 Accessing the Dell All In One Center 7 Accessing Print Properties 8 Using the Dell Photo Editor 9 Using the Dell Printer Solution Center 10 Understanding the paper type sensor 11 2 Using your printer Loading paper 14 Placing your document on the scanner glass 17 Printing 18 Printing photos...

Страница 10: ... fax with BVRP 32 Receiving faxes with BVRP 33 Viewing your faxes in BVRP 33 Using Fax Console 33 Installing Fax Console 33 Configuring Fax Console 34 Sending a one page fax with Fax Console 34 Sending a multiple page fax with Fax Console 34 Receiving faxes with Fax Console 35 Viewing faxes with Fax Console 35 Fax troubleshooting 36 3 Maintenance Ordering supplies 38 Replacing the ink cartridges 3...

Страница 11: ...bleshooting 48 You receive an error message 48 Uninstall and reinstall the printer software 54 Other help sources 54 5 Regulatory Notices 6 Appendix Contacting Dell 60 Limited Warranties and Return Policy 72 Limited Warranty for Dell Branded Hardware Products U S Only 72 Total Satisfaction Return Policy U S Only 75 Limited Warranty Terms for Dell Branded Hardware Products Canada Only 75 Total Sati...

Страница 12: ...orporation Ink and Toner Cartridges Limited Warranties 82 Ink and Toner Cartridges Limited Warranty U S and Canada Only 82 Ink and Toner Cartridges Limited Warranty Latin America Only 83 Dell Software License Agreement 84 Index 87 ...

Страница 13: ...1 S E C T IO N 1 Learning about your printer Setting up your printer Understanding the operator panel Understanding the printer software Understanding the paper type sensor ...

Страница 14: ... You do need to attach your printer to a computer to send faxes NOTE The computer must have an internal modem or be connected to an external modem that is connected to a telephone line If your printer is attached to a computer you can use the operator panel or the printer software to create your projects Setting up your printer Follow the instructions on your printer setup documentation to install...

Страница 15: ...ates whether the printer is on and the display features the printer status messages and menus You can press and hold some buttons to scroll through a list of options on the display The table on page 4 shows what each button does NOTE Button functions except Cancel are disabled during printing copying and scanning 15 13 11 10 9 1 2 3 4 5 6 7 8 12 14 16 ...

Страница 16: ...ftware NOTE The printer must be attached to a computer with a modem 8 Power Turn your printer on or off 9 Cancel Stop a job in progress or clear menu selections 10 Select Software Select a new scan destination For help see page 26 NOTE Use this button when the printer is attached to a computer 11 Photo Options Select the quantity and size of photograph reprints 12 Color Make a color copy of a colo...

Страница 17: ...cording to the type of paper loaded REPEAT IMAGE Specify the number of images to place on one page COLOR Adjust the color intensity of the copy ORIGINAL SIZE Specify the size of the document on the scanner glass NOTE Leave this on Auto Detect the default unless the size of the document output you are printing is not satisfactory CONTENT TYPE Specify the type of document on the scanner glass COLLAT...

Страница 18: ... or off NOTE Leave this option on to print multiple images on the same page if the size selected allows it 4 Press Select 5 Press Copy Photo POWER SAVE Select a time to begin reducing power Immediately After 10 minutes After 30 minutes the default After 60 minutes Never CLEAR SETTINGS Select when after 2 minutes or never you would like your printer to return to the default settings SET DEFAULTS Se...

Страница 19: ...s Dell Printer Solution Center provides maintenance and troubleshooting help Accessing the Dell All In One Center To access the Dell All In One Center Click Start Programs Dell Printers Dell AIO Printer A940 Dell All In One Center You can use the Dell All In One Center to Select a scan destination Select a copy quantity and color Scan copy print fax and do creative tasks Access troubleshooting and...

Страница 20: ...perties You can change your printer settings in Print Properties To open Print Properties 1 With your document open click File Print The Print dialog box appears 2 In the Print dialog box click Properties Preferences Options or Setup depending on your program or operating system The Print Properties screen appears ...

Страница 21: ...djust photo attributes brightness contrast and orientation of scanned images There are two ways to open the Dell Photo Editor Click Start Programs Dell Printers Dell AIO Printer A940 Dell Photo Editor From the All In One Center send scanned image to Photo Editor The Dell Photo Editor appears ...

Страница 22: ...on Center appears The following table describes the Dell Printer Solution Center tabs From this tab You can Status the tab that appears on Start Check the current printer status See what type of paper is in the printer View ink levels How To Receive information about basic features Receive scan copy fax and print instructions Receive project information Search the electronic guide Go online to vie...

Страница 23: ... help see page 12 Maintenance Learn how to install a new ink cartridge View information about how to purchase new cartridges Print a test page Clean the ink cartridge nozzles Align the cartridges Solve other problems Visit the supplies area online NOTE Some links will not work while a job is in progress Contact Information View information about ordering ink or supplies View information about cont...

Страница 24: ...e Print dialog box click Properties Preferences Options or Setup depending on your operating system The Print Properties screen appears 3 Click Options 4 Click Paper Type Sensor Options 5 Click Allow the paper type sensor to select paper type the default to deselect it 6 Click OK To permanently turn it off 1 Click Start Settings Printers or Start Printers and Faxes 2 Right click the printer icon 3...

Страница 25: ...2 S E C T IO N 2 Using your printer Loading paper Placing your document on the scanner glass Printing Copying Scanning Editing scanned images Faxing ...

Страница 26: ...types follow the guidelines on page 15 To load most types of paper 1 Place the paper against the right side of the paper support with the print side facing you and the top of the paper feeding into the paper support 2 Squeeze and slide the paper guide to the left edge of the paper NOTE Do not force paper into the printer ...

Страница 27: ...els are designed for use with inkjet printers 10 sheets of card stock The card stock is designed for use with inkjet printers The thickness does not exceed 0 025 inches 10 greeting cards index cards postcards or photo cards The cards are loaded vertically against the right side of the paper support 25 sheets of coated photo or glossy paper The glossy or coated side faces you 10 transparencies The ...

Страница 28: ...efer to the information below about how much paper the printer exit tray can hold The printer paper exit tray can hold You can use your printer to copy scan print and fax The following instructions explain how to complete these tasks 50 sheets of paper 10 envelopes 10 sheets of labels 10 cards 1 transparency 1 sheet of coated photo or glossy paper ...

Страница 29: ...ument on the scanner glass 1 Open the top cover 2 Place the item you want to copy face down on the scanner glass NOTE Make sure the upper left corner of the front of the item aligns with the arrow 3 Close the scanner lid to avoid dark edges ...

Страница 30: ... Properties 3 Select the paper type and size 4 If using photo paper make sure the glossy side is facing you when you insert the paper into the paper support 5 Click Print Sharing printers You can print from multiple computers if your printer is attached to a computer that is connected to a network First follow these instructions while you are at your own computer 1 Click Start Settings Printers 2 ...

Страница 31: ...ed type in the path of the printer in the text box For example server host name shared printer name The server host name is the name of the server computer that identifies it to the network The shared printer name is the name assigned during the server installation process 5 Click OK If this is a new printer you may be prompted to install a printer driver If no system driver is available then you ...

Страница 32: ... until the paper size on the display matches the paper size you have loaded c Press Select Using the operator panel Using the printer software 1 On the operator panel press Options until Repeat Image displays 2 Press to scroll to the number of images you want to put on one sheet of paper 1 4 9 or 16 3 Press Select 4 Press Color or Black to begin copying 5 After your image prints press Cancel to re...

Страница 33: ...is as continuous and seamless as possible 10 After your image prints press Cancel to return to Normal Quality Using the printer software 1 Load A4 or letter size paper 2 Open the top cover 3 Place your document or item on the scanner glass For help see page 17 4 Open the Dell All In One Center For help see page 7 The All In One Main Page appears 5 From the Creative Tasks section click Print an ima...

Страница 34: ...rams Dell Printers Dell AIO Printer A940 Dell Printer Solution Center 3 Click the How To tab 4 From the Projects drop down dialog box select Banners 5 Click View and follow the instructions to print your banner NOTE Once the printer begins printing wait until you can see the leading edge of the banner exiting the printer and then carefully unfold the paper down to the floor in front of the printer...

Страница 35: ...nd then press Select 5 Press Color or Black to begin copying 6 After your image prints press Cancel to return to Normal Quality Personalize fabric with pictures Using your computer NOTE To create a fabric collage you can repeat these steps using the same picture multiple times or using many different pictures 1 Create or open your picture document 2 Click File Print 3 Click Properties Options Setu...

Страница 36: ... click See More Copy Settings 8 When you are finished customizing your settings click Copy Now Using the operator panel Using the printer software 1 Make sure your printer is on 2 Press Number of Copies repeatedly until the number any number 1 99 of copies you want to make displays or press or to scroll through the number list 3 Press Color or Black The printer is working when the display reads CO...

Страница 37: ...he printer software 1 Make sure your printer is on 2 Press Number of Copies if making multiple copies 3 Press Color 1 Make sure your computer and your printer are on 2 Open the Dell All In One Center For help see page 7 The All In One Main Page appears 3 From the Copy section select Color Document 4 Select a copy quantity if making multiple copies To further customize your document click See More ...

Страница 38: ...sing it will open in the program you chose Using the operator panel Using the printer software 1 Make sure your printer is on 2 Press Select Software 3 The scan destination that you last selected or the factory default displays 4 Press to scroll through the list of scan destinations 5 When your preferred scan destination displays press Select 6 Press Scan to begin a scan job using the current sett...

Страница 39: ...e screen appears 5 Follow the instructions on the screen 6 Write a note to accompany the attached photograph 7 Click Send Using the operator panel Using the printer software 1 On the operator panel press Reduce Enlarge 2 Press until you see the option you want to select 50 Half 100 Same 200 Double Custom Fit to Page 2x2 Poster 3x3 Poster or 4x4 Poster 3 Press Select 4 To begin copying press Color ...

Страница 40: ...ppears 4 From the Creative Tasks section click Edit text found in a scanned document OCR 5 Follow the instructions on your computer screen 6 When your document has finished processing it will open in the program you chose 7 Edit your document Scan multiple pages or images NOTE You are prompted to put the next item on the scanner glass after the first one scans 1 Open the Dell All In One Center For...

Страница 41: ... colors For help refer to the documentation that came with your graphics program Using special scan features You can use your printer software to scan in many ways You can Repeat images scan to print For help see page 27 Autofit scan to print Multi up A printer software option that lets you print multiple pages of a document on a single sheet of paper For example select 4 up to print reduced image...

Страница 42: ...le Your computer must be equipped with a data fax modem NOTE A data fax modem is not built into your printer An active telephone line must be connected to the line in connector of your data fax modem NOTE DSL digital subscriber line ISDN integrated services digital network and cable modems are not fax modems and are not supported Your printer must be connected to the computer with a USB cable Usin...

Страница 43: ...appropriate language folder 11 Double click the Setup icon The Installation Wizard appears 12 Follow the instructions on your computer screen to complete the installation Configuring BVRP fax software NOTE Fax service is set by default to automatically answer your phone line after two rings if you click to select the Enable Receive check box Change these settings as desired 1 Click the Start butto...

Страница 44: ... to fax face down under the lid of the printer 3 Press the Fax button on the front of the printer BVRP fax software launches 4 Follow the instructions on your computer screen to send your fax Sending a multiple page fax with BVRP 1 Click the Start button 2 Move your mouse pointer over All Programs then Dell Printers and then Dell AIO Printer A940 3 Click Dell All In One Center 4 Click See More Sca...

Страница 45: ... are now ready to receive a fax Viewing your faxes in BVRP 1 Click the Start button 2 Click All Programs 3 Click Classic PhoneTools or FaxTools 4 Click Fax Inbox to view received faxes 5 Click Fax Outbox to view sent faxes Using Fax Console Installing Fax Console 1 Click the Start button 2 Click Control Panel 3 Click Add or Remove Programs 4 Click Add Remove Windows Components 5 Click to select Fa...

Страница 46: ...click Next 9 Enter your CSID information and click Next 10 Click to select Print it on and use the drop down menu to the right of this field to select Dell AIO Printer A940 if you want to print all received faxes 11 To create an archive copy of each fax click to select Store a copy in a folder and use the Browse button to select the desired archive location 12 Click Next confirm your settings and ...

Страница 47: ... all pages you want to fax are scanned 11 Click No 12 Follow the instructions on your computer screen to send your fax Receiving faxes with Fax Console 1 Click the Start button 2 Move your mouse pointer over All Programs then Accessories then Communications then Fax 3 Click Fax Console You are now ready to receive a fax if you selected the Enable Receive check box when configuring Fax Console View...

Страница 48: ... If you are having trouble sending or receiving a fax ensure that Your computer is equipped with a working data fax modem An active phone line is connected to the line in connector of your data fax modem Faxing software is installed and configured Your printer is connected to the computer with a USB cable ...

Страница 49: ...3 S E C T IO N 3 Maintenance Ordering supplies Replacing the ink cartridges Aligning the ink cartridges Cleaning the ink cartridge nozzles ...

Страница 50: ...e s s u p p o r t d e l l c o m Ordering supplies To order printer supplies or to locate a dealer near you contact the Dell Web site at www dell com supplies or www dell euro com supplies Item Part number Black cartridge 7Y743 Color cartridge 7Y745 ...

Страница 51: ...lies see page 38 1 Make sure the All In One is on 2 Lift the printer scanner unit until the scanner support keeps it open The ink cartridge carrier moves and stops at the loading position unless the All In One is busy 3 Squeeze the tabs on the cartridge lids and then lift the lids Item Part number Black cartridge 7Y743 Color cartridge 7Y745 ...

Страница 52: ... new cartridges and then snap the lids closed 7 Lift the printer scanner unit and push the scanner support back while lowering the printer scanner unit until it is closed 8 Load paper into the paper support For help see page 14 9 Questions appear on the display Use the buttons on the operator panel to answer the questions a If the color cartridge you installed is New never been used press Select I...

Страница 53: ... the operator panel 1 Make sure plain paper is loaded in the paper support 2 Press Select to print an alignment page To improve print quality You may want to align your cartridges periodically to improve print quality 1 On the operator panel press Options repeatedly until Cartridges displays 2 Press until Align displays and then press Select 3 Press Select An alignment page prints Once the alignme...

Страница 54: ...ugh the nozzles to clean the clogged nozzles Print your document again to verify your print quality has improved To further improve print quality try wiping the ink cartridge nozzles and contacts refer to your User s Guide and then print your document again If print quality has not improved try cleaning the ink cartridge nozzles up to two more times Using the operator panel Using the printer softw...

Страница 55: ...4 S E C T IO N 4 Troubleshooting Setup troubleshooting General troubleshooting Other help sources ...

Страница 56: ...omer Support check the following items If your printer is not attached to a computer make sure You read and follow any scrolling text Help messages on the display The power supply is plugged into your printer and an electrical outlet If your printer is attached to a computer make sure The USB cable is securely attached to your computer and to your printer Both your computer and your printer are on...

Страница 57: ...properly If regular paper feeds without problems make sure You load the envelopes correctly For help see page 15 You use an envelope size supported by the printer and select that size before you start your print job You have the correct paper type and size selected in Print Properties Document does not print Make sure the cartridges are properly installed Use an undamaged USB cable Check your prin...

Страница 58: ...r Disconnect and then reconnect both ends of the USB cable Unplug the power supply from the electrical outlet Reconnect the power supply refer to your setup documentation Turn the power on Restart your computer If problems persist see page 54 Uninstalling and reinstalling the software Copy quality is unsatisfactory The following topics can help you improve unsatisfactory print quality on your docu...

Страница 59: ...uter screen 2 From the Scan section click See More Scan Settings 3 From the What is being scanned option select Magazine Newspaper 4 When you are finished customizing your document click Scan Now For copying 1 Open the Dell All In One Center For help see page 7 The All In One Main Page appears on your computer screen 2 From the Copy section click See More Copy Settings 3 Click Display Advanced Cop...

Страница 60: ...oorly Auto cropping of scanned image is unsatisfactory Edges of copied documents are cut off Copied objects appear in a different location on the page Fit to page function is not working properly Auto detect is set but not working properly You receive an error message Use this section to understand printer software error messages on your computer screen and messages on the display of your printer ...

Страница 61: ...slowly and firmly on the paper to remove it 3 Press Power to turn the printer back on If you cannot reach the paper because it is too far into the printer 1 Lift the printer scanner unit and then pull the paper out 2 Lower the printer scanner unit to close it 3 Press Power to turn the printer on and then send your document to print ...

Страница 62: ...nter with a new one For help see page 37 On the operator panel An Ink Low message Color Ink Low Black Ink Low or both of these messages displays when one of your cartridges is 25 full or less For help Installing a new cartridge see page 37 Ordering supplies see page 38 On the computer screen An Ink Low message appears when one of your cartridges is 25 full or less When one of these messages appear...

Страница 63: ...scanner unit until the scanner support holds it open To the left and beside the scanner support is the scanner lock For help see page iv 3 Pull the scanner lock toward you to unlock the scanner 4 Using both hands lift the printer scanner unit 5 Push and hold the scanner support back 6 Lower the printer scanner unit until it is completely closed 7 Press Power to turn the printer back on Cartridge E...

Страница 64: ...he printer on The ink cartridge carrier moves and stops at the loading position unless the printer is busy 4 Remove the color ink cartridge Message Problem Do this Black cartridge missing The black cartridge is not installed Install a black cartridge part number 7Y743 Color cartridge missing The color cartridge is not installed Install a color cartridge 7Y745 Cartridge Error The printer has detect...

Страница 65: ...canner unit until it is completely closed If the error message displays again replace the color cartridge with a new color cartridge If there is no error message indicated by flashing lights repeat steps 1 3 and then reinstall both ink cartridges 8 Lower the printer scanner unit until it is completely closed If you get the error message again while both cartridges are installed replace both of the...

Страница 66: ...ns on your computer screen to uninstall the printer software 3 Restart your computer before reinstalling the printer software 4 Insert the Dell AIO Printer A940 CD If the CD does not start click Install 5 Follow the instructions on your computer screen to install the software Other help sources If the preceding printer solutions do not solve the problem with your printer Refer to the Dell Printer ...

Страница 67: ...5 S E C T IO N 5 Regulatory Notices ...

Страница 68: ...n a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into a...

Страница 69: ...te toutes les exigences du Règlement sur le matériel brouilleur du Canada European Community EC directives conformity A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support Dell International S A Boigny France This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950 The United Kingd...

Страница 70: ...cipating in this program introduce products that power down when they are not being used This feature will cut the energy used by up to 50 percent Dell is proud to be a participant in this program As an ENERGY STAR Partner Dell International Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency Copyright advisory It may be illegal to copy certain materials wit...

Страница 71: ...6 S E C T IO N 6 Appendix Contacting Dell Limited Warranties and Return Policy Dell Computer Corporation Ink and Toner Cartridges Limited Warranties Dell Software License Agreement ...

Страница 72: ...sses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Anguilla General Support toll free 800 335 0031 Antigua and Barbu...

Страница 73: ...nternational Access Code 011 Online Order Status www dell ca ostatus AutoTech automated technical support toll free 1 800 247 9362 TechFax toll free 1 800 950 1329 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Technical Support med large bus g...

Страница 74: ...00 Fax Switchboard Relational 3287 1201 Switchboard Home Small Business 3287 5000 Fax Switchboard Home Small Business 3287 5001 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 Relational Customer Car...

Страница 75: ...338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Lar...

Страница 76: ...ss Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Ireland Technical Support 1850 543 543 U K Technical Support dial within U K only 0870 908 0800 Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4014 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Care 1850 200 982 Corporate Customer Care dial wi...

Страница 77: ... Austin Texas U S A 512 728 3619 Fax Technical Support and Customer Service Austin Texas U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com E mail tech_be dell com Technical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgi...

Страница 78: ...dell com Latitude nl_latitude_support dell com Inspiron nl_inspiron_support dell com Dimension nl_dimension_support dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55...

Страница 79: ...rt dell com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 o...

Страница 80: ...0 6011 053 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902 118 546 Switchboard 91 722 92 00 Fax 91 722 95 ...

Страница 81: ...4 44 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail swisstech dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Hom...

Страница 82: ... 0870 908 0800 Global Accounts Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corp...

Страница 83: ...stomers toll free 1 800 695 8133 Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 Softwar...

Страница 84: ...ordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by Dell Products with missing or altered service tags or serial numbers Products for which we have not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH V...

Страница 85: ... workmanship If we are not able to repair the product we will replace it with a comparable product that is new or refurbished When you contact us we will issue a Return Material Authorization Number for you to include with your return You must return the products to us in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk if the product is los...

Страница 86: ...us manufacturers in performing warranty repairs and in building replacement parts and systems Refurbished parts and systems are parts or systems that have been returned to Dell some of which were never used by a customer All parts and systems are inspected and tested for quality Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought De...

Страница 87: ...oftware and Peripherals division by customers of our Small and Medium Business divisions Those products may be returned within thirty days from the date on the packing slip or invoice but a fifteen percent 15 restocking fee will be deducted from any refund or credit The Total Satisfaction Return Policy and Software and Peripherals division return policy are not available for Dell EMC storage produ...

Страница 88: ...F MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE STATUTORY OR OTHERWISE SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS THEREFORE THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPEC...

Страница 89: ... Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media During...

Страница 90: ...ow We have found that the best way to resolve issues regarding our limited warranty is to work together If after those discussions you are still not satisfied we believe arbitration is the most expeditious way to resolve your concerns Therefore ANY CLAIM DISPUTE OR CONTROVERSY WHETHER IN CONTRACT TORT OR OTHERWISE WHETHER PREEXISTING PRESENT OR FUTURE AND INCLUDING STATUTORY COMMON LAW INTENTIONAL...

Страница 91: ...plication or operating system software that has been installed by Dell the whole system must be returned along with any media and documentation that may have been included in the original shipment The Total Satisfaction Return Policy does not apply to Dell EMC storage products It also does not apply to products purchased through Dell s Software and Peripherals division For those products please in...

Страница 92: ... option be repaired or replaced at Dell s expense Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products Exclusions This Guarantee does not apply to defects resulting from improper or inadequate installation use or maintenance actions or modifications by unauthorized third partie...

Страница 93: ... 78682 USA Dell Computadores do Brasil Ltda CNPJ No 72 381 189 0001 10 Dell Commercial do Brasil Ltda CNPJ No 03 405 822 0001 40 Avenida Industrial Belgraf 400 92990 000 Eldorado do Sul RS Brasil Dell Computer de Chile Ltda Coyancura 2283 Piso 3 Of 302 Providencia Santiago Chile Dell Computer de Colombia Corporation Carrera 7 115 33 Oficina 603 Bogota Colombia Dell Computer de Mexico SA de CV Pase...

Страница 94: ...MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT FOR CANADIAN CUSTOMERS EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED STATUTORY OR OTHE...

Страница 95: ...er the production of the cartridge has been discontinued or the cartridge is not available Dell reserves the right at its sole discretion to choose between replacing it by a similar product or reimbursing you for the purchase cost This limited warranty does not apply to ink or toner cartridges that have been refilled or to defects resulting from misuse abuse accident negligence mishandling imprope...

Страница 96: ...are installed on a network server will exceed the number of licenses you must purchase additional licenses until the number of licenses equals the number of users before allowing additional users to use the Software If you are a commercial customer of Dell or a Dell affiliate you hereby grant Dell or an agent selected by Dell the right to perform an audit of your use of the Software during normal ...

Страница 97: ...hever is longer Dell does NOT warrant that the functions of the Software will meet your requirements or that operation of the Software will be uninterrupted or error free You assume responsibility for selecting the Software to achieve your intended results and for the use and results obtained from the Software DELL ON BEHALF OF ITSELF AND ITS SUPPLIERS DISCLAIMS ALL OTHER WARRANTIES EXPRESS OR IMP...

Страница 98: ...ply with any of its terms Upon termination you agree that the Software and accompanying materials and all copies thereof will be destroyed This agreement is governed by the laws of the State of Texas Each provision of this agreement is severable If a provision is found to be unenforceable this finding does not affect the enforceability of the remaining provisions terms or conditions of this agreem...

Страница 99: ...alling 37 ordering 38 part numbers 39 removing 40 replacing 37 39 cleaning ink cartridge nozzles using operator panel 42 using the Dell Printer Solution Center 42 cleaning ink cartridge nozzles 42 color copy 4 color ink cartridge part number 39 Copy Photo 4 Copy Quality 4 copying 24 operator panel 24 Cover Open 50 creating projects banner 22 color copies 25 iron on transfers 23 mirror images 23 op...

Страница 100: ...acing 37 39 Ink Low 50 installing ink cartridges 37 iron on transfers loading 15 L left arrow 4 light Power 3 loading banner paper 22 cards 15 custom size paper 15 envelopes 15 greeting cards 15 index cards 15 iron on transfers 15 photo cards 15 photo paper 15 postcards 15 specialty paper 16 transparencies 15 M maintenance 37 menu headings 5 messages error Cartridge 51 Cover Open 50 Ink Low 50 oth...

Страница 101: ...projects banner 22 color copies 25 mirror images and iron on transfers 23 Optical Character Recognition OCR 28 personalizing fabric 23 poster 20 repeating images 20 scanning a photograph to e mail 27 scanning multiple pages or images 28 R Reduce Enlarge 4 removing ink cartridges 40 repeating images 20 right arrow 4 S safety information viii Scan 4 scanner lid v scanner lock v scanner support v sca...

Страница 102: ...sparencies loading 15 troubleshooting 43 Cartridge Error 51 general 44 out of paper 51 Paper Jam 49 print quality 46 setup 44 U uninstalling printer software 54 Unlock Scanner 51 using Print Properties 8 W warranty 72 ...

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