l
Check the paper type and quality. See
Recommended Paper
.
l
Ensure that the paper or other material is loaded correctly and the guides are not too tight or too loose against the paper
stack.
Curl or wave
l
Ensure that the paper is loaded properly.
l
Check the paper type and quality. Both high temperatures and humidity can cause paper curl. See
Recommended Paper
.
l
Turn over the stack of paper in the paper tray. Also try rotating the paper 180° in the paper tray.
l
Try printing to the rear cover.
Wrinkles or creases
l
Ensure that the paper is loaded properly.
l
Check the paper type and quality. See
Recommended Paper
.
l
Turn over the stack of paper in the paper tray. Also try rotating the paper 180° in the paper tray.
l
Try printing to the rear cover.
Back of printouts
are dirty
Check for leaks in the toner. Clean the inside of the printer. See
Cleaning the Interior
.
Black pages
l
The toner cartridge may not be installed properly. Remove the cartridge and reinsert.
l
The toner cartridge may be defective and need replacing. Install a new toner cartridge. See
Replacing the Toner Cartridge
.
l
The printer may require repair. Contact a service representative.
Loose toner
l
Clean the inside of the printer. See
Cleaning the Interior
.
l
Check the paper type and quality. See
Recommended Paper
.
l
Install a new toner cartridge. See
Replacing the Toner Cartridge
.
l
If the problem persists, the printer may require repair. Contact a service representative.
Character voids
Character voids have white areas where they should be solid black:
l
If you are using transparencies, try another type of transparency. Because of the composition of the transparency, some
character voids are normal.
l
You may be printing on the wrong surface of the paper. Turn over the stack of paper in the paper tray.
l
The paper may not meet paper specifications. See
Recommended Paper
.
Horizontal stripes
If horizontally aligned black streaks or smears appear:
l
The toner cartridge may be installed improperly. Remove the toner cartridge and reinsert.
l
The toner cartridge may be defective. Install a new toner cartridge. See
Replacing the Toner Cartridge
.
l
If the problem persists, the printer may require repair. Contact a service representative.
Curl
If the printed paper is curled or the paper does not feed into the printer:
l
Turn over the stack of paper in the paper tray. Also try rotating the paper 180° in the paper tray.
l
Try printing to other rear cover.
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