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CHAPTER 7

Getting help

Contacting EMC

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Registering for online support

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Accessing support resources

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Getting help

Содержание VxRail P series

Страница 1: ...VxRail Appliances on 14th Generation PowerEdge P Series V Series and S Series Appliance Owner s Manual 01 ...

Страница 2: ...D SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE USE COPYING AND DISTRIBUTION OF ANY DELL SOFTWARE DESCRIBED IN THIS PUBLICATION REQUIRES AN APPLICABLE SOFTWARE LICENSE Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be the property of their respective owners Published in the USA EMC Corporation Hop...

Страница 3: ...ications 29 Storage controller specifications 29 Drives 30 Ports and connectors specifications 30 USB ports 30 NIC ports 30 VGA ports 30 Serial connector 31 Internal Dual SD Module 31 Video specifications 31 Environmental specifications 31 Standard operating temperature 33 Expanded operating temperature 33 Particulate and gaseous contamination specifications 35 Initial setup and configuration 37 P...

Страница 4: ... card riser 44 Expansion card installation guidelines 45 Getting help 47 Contacting EMC 48 Registering for online support 48 Accessing support resources 48 Chapter 7 CONTENTS 4 VxRail Appliances on 14th Generation PowerEdge P Series V Series and S Series Appliance Owner s Manual ...

Страница 5: ...upporting up to 1536 GB of memory 24 DIMM slots supporting up to 1536 GB of memory Power supply units Two AC or DC redundant power supply units Two AC or DC redundant power supply units Two AC or DC redundant power supply units Drives 24 hard drives or solid state drives SSDs 24 hard drives or solid state drives SSDs 12 front accessible hard drives or solid state drives SSDs and two rear accessibl...

Страница 6: ...f the appliance 14 l Hard drive indicator codes 19 l Locating the serial number of your appliance 20 Overview 6 VxRail Appliances on 14th Generation PowerEdge P Series V Series and S Series Appliance Owner s Manual ...

Страница 7: ... of VxRail P Series and V Series 1 drive backplane 2 backplane expander card 3 cooling fan in the cooling fan assembly 6 4 memory module 5 CPU2 processor and heat sink module socket with dust cover 6 expansion card riser 3 7 network daughter card 8 expansion card riser 2 9 system board 10 expansion card riser 1 Overview Supported configurations 7 ...

Страница 8: ...5 CPU2 processor and heat sink module socket 6 rear drive cage 1 7 rear drive cage 2 8 system board 9 expansion card riser 1 10 integrated storage controller card 11 CPU1 processor and heat sink module Front view of the appliances The front view displays the features available on the front of the appliance You can access components such as the power button left control panel and right control Over...

Страница 9: ...f the appliance Item Panels and slots Icon Description 1 Left control panel N A Contains appliance health and appliance ID status LED 2 Hard drives N A Enable you to install drives that are supported on your appliance For more information about drives see Technical specifications on page 25 3 Right control panel N A Contains the power button VGA port iDRAC Direct micro USB port and two USB 2 0 por...

Страница 10: ...if an error occurs related to drive Item 3 is the electrical indicator that flashes amber if an electrical error occurs for example voltage out of range or a failed power supply unit or voltage regulator Item 4 is the temperature indicator that flashes amber if a thermal error occurs for example a temperature out of range or fan failure Item 5 is the memory indicator that flashes amber if a memory...

Страница 11: ...on card installation guidelines on page 45 Appliance health and appliance ID indicator codes The appliance health and appliance ID indicator is located on the left control panel of your appliance Figure 6 Appliance health and appliance ID indicators This table describes the appliance health and appliance ID indicators Item 1 indicates Solid blue where the condition indicates that the appliance is ...

Страница 12: ...e mode If the problem persists see Getting help on page 47 Blinking amber Indicates that the appliance is experiencing a fault If the problem persists see Getting help on page 47 Right control panel view Figure 7 Right control panel view The table below describes the right control panel features Table 6 Right control panel features Item Indicator button or connector Icon Description 1 Power button...

Страница 13: ...ator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem iDRAC Direct LED indicator is located below the iDRAC Direct port on the right control panel You can configure iDRAC Direct by using a USB to micro USB type AB cable which you can connect to your laptop or tablet The following table describes iDRAC Direct ac...

Страница 14: ...ore information see Expansion card installation guidelines on page 45 3 Rear handle N A The rear handle can be removed to enable any external cabling of PCIe cards that are installed in the PCIe expansion card slot 6 4 Drives N A Enable you to install drives that are supported on your appliance For more information about drives see Technical specifications on page 25 5 Power supply unit 2 N A For ...

Страница 15: ... the appliance ID button You can also use the appliance ID button to reset iDRAC and to access BIOS using the step through mode NIC indicator codes Each NIC on the back panel has indicators that provide information about the activity and link status The activity LED indicator indicates if data is flowing through the NIC and the link LED indicator indicates the speed of the connected network Figure...

Страница 16: ...C power supply units PSUs have an illuminated translucent handle that serves as an indicator and DC PSUs have an LED that serves as an indicator The indicator shows whether power is present or a power fault has occurred Figure 10 AC PSU status indicator 1 AC PSU status indicator handle This table describes the AC PSU status indicators and what condition is the PSU when the power indicator light is...

Страница 17: ...the same power rating This results in a PSU mismatch condition or failure to turn the appliance on CAUTION When correcting a PSU mismatch replace only the PSU with the blinking indicator Swapping the PSU to make a matched pair can result in an error condition and unexpected appliance shutdown To change from a high output configuration to a low output configuration or vice versa you must turn off t...

Страница 18: ...ct to efficiency feature set health status or supported voltage CAUTION If two PSUs are installed both the PSUs must have the same type of label for example Extended Power Performance EPP label Mixing PSUs from previous generations servers is not supported even if the PSUs have the same power rating This results in a PSU mismatch condition or failure to turn the appliance on CAUTION When correctin...

Страница 19: ...s whether the hard drive is currently in use or not The status LED indicates the power condition of the hard drive Figure 12 Hard drive indicators on the hard drive and the hard drive tray backplane 1 Hard drive activity indicator 2 Hard drive status indicator 3 Hard drive backplane on hard drive tray 4 Hard drive The hard drive indicator codes table describes the indicator codes flashing green tw...

Страница 20: ...s a 14 digit number used to identify your appliance to EMC support Note Only use the VxRail Appliance serial number to contact Customer Support Sometimes you may need to supply the 7 digit Service Tag number There are two identification tags on your appliance l The VxRail appliance serial number You can find the serial number in VxRail Manager or printed on the information tag l The Service Tag Yo...

Страница 21: ...mation tag Alternatively the information may be on a sticker on the chassis of the appliance This information is used by EMC to route support calls to the appropriate personnel Note Use the 7 digit Service Tag only if instructed by Technical Support Figure 13 VxRail Service Tag Overview Locating your physical VxRail Service Tag number 21 ...

Страница 22: ...Overview 22 VxRail Appliances on 14th Generation PowerEdge P Series V Series and S Series Appliance Owner s Manual ...

Страница 23: ...and any critical information about the release emc com vxrailsupport Hardware Documents Getting started with your appliance setting up your appliance emc com vxrailsupport Owner s Manual hardware details for your appliance along with technical specifications emc com vxrailsupport Service Procedure Documents SolVe Desktop application the SolVe Desktop application The SolVe Desktop application gathe...

Страница 24: ...Documentation matrix 24 VxRail Appliances on 14th Generation PowerEdge P Series V Series and S Series Appliance Owner s Manual ...

Страница 25: ...ns 26 l Chassis weight 26 l Processor specifications 27 l PSU specifications 27 l Battery specifications 28 l Expansion bus specifications 28 l Memory specifications 29 l Storage controller specifications 29 l Drives 30 l Ports and connectors specifications 30 l Video specifications 31 l Environmental specifications 31 Technical specifications 25 ...

Страница 26: ...8 8 mm and Zc 715 5 mm mm Table 14 Dimension details Appliance Xa Xb Y Za with bezel Za without bezel Zb Zc P Series V Series and S Series 482 0 mm 18 98 inches 434 0 mm 17 09 inches 86 8 mm 3 42 inches 35 84 mm 1 41 inches 22 0 mm 0 87 inches 678 8 mm 26 72 inches 715 5 mm 28 17 inches Chassis weight The table below shows the maximum weight of the VxRail appliance Technical specifications 26 VxRa...

Страница 27: ...es V Series and S Series appliances supports two AC or DC redundant power supply units PSUs The table below are the specifications for 1100 W 1600 W and 2000 W power supplies Table 17 PSU specifications Supported VxRail configurations PSU Class Heat dissipation maximum Frequency Voltage Curren t VxRail P Series V Series and S Series appliances 1100 W AC Platinum 4100 BTU hr 50 60 Hz 100 240 V AC a...

Страница 28: ...ion card risers These appliances support three types of expansion card risers The following table provides detailed information about the expansion card riser specifications This table provides information about the expansion card riser configuration for VxRail P Series V Series and S Series appliance Table 18 Expansion card riser specifications Supported VxRail config Riser config and supported r...

Страница 29: ... length Processor 1 Memory specifications The VxRail P Series V Series and S Series appliances support up to twenty four 288 pins RDIMMs and LRDIMMs with speeds of 2666 MT s 2400 MT s and 2133 MT s with support for memory optimized operation The table below shows the memory specifications for the VxRail P Series V Series and S Series appliance Table 19 Memory specifications DIMM type DIMM rank DIM...

Страница 30: ...ront of the appliance l One internal USB 3 0 compliant port l One micro USB 2 0 compliant port in the front of the appliance for iDRAC Direct l Two USB 3 0 compliant ports on the back of the appliance NIC ports The VxRail P Series V Series and S Series appliances supports up to four Network Interface Controller NIC ports that are integrated on the network daughter card NDC and are available in the...

Страница 31: ...appliances supports integrated Matrox G200eW3 graphics controller with 16 MB of video frame buffer This table describes the supported video resolution options Table 21 Supported video resolution options Resolution Refresh rate Hz Color depth bits 1024 x 768 60 8 16 32 1280 x 800 60 8 16 32 1280 x 1024 60 8 16 32 1360 x 768 60 8 16 32 1440 x 900 60 8 16 32 1600 x 900 60 8 16 32 1600 x 1200 60 8 16 ...

Страница 32: ...erational appliance is 0 26 Grms at 5 Hz to 350 Hz all operation orientations The maximum vibration specification of a non operational appliance is 1 88 Grms at 10 Hz to 500 Hz for 15 min all six sides tested Table 24 Maximum vibration specifications Maximum vibration Specifications Operating 0 26 Grms at 5 Hz to 350 Hz all operation orientations Storage 1 88 Grms at 10 Hz to 500 Hz for 15 min all...

Страница 33: ...rature de rating Specifications Up to 35 C 95 F Maximum temperature is reduced by 1 C 300 m 1 F 547 ft above 950 m 3 117 ft 35 C to 40 C 95 F to 104 F Maximum temperature is reduced by 1 C 175 m 1 F 319 ft above 950 m 3 117 ft 40 C to 45 C 104 F to 113 F Maximum temperature is reduced by 1 C 125 m 1 F 228 ft above 950 m 3 117 ft Standard operating temperature The standard operating temperature for...

Страница 34: ...C to 45 C at 5 to 90 RH with 29 C dew point Note Outside the standard operating temperature 10 C to 35 C the appliance can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable temperature by 1 C per 125 m above 950 m 1 F per 228 ft Note When operating in the expanded temperature range appliance performan...

Страница 35: ...Six high performance fans VxRail V Series appliance 2 Two 1U high performance heat sink Not required Not required GPU air shroud Six high performance fans Particulate and gaseous contamination specifications The following table defines the limitations that help avoid any equipment damage or failure from particulates and gaseous contamination If the levels of particulates or gaseous pollution excee...

Страница 36: ... or other conductive particles Note This condition applies to data center and non data center environments Corrosive dust l Air must be free of corrosive dust l Residual dust present in the air must have a deliquescent point less than 60 relative humidity Note This condition applies to data center and non data center environments The copper coupon corrosion rate is 300 Å month per Class G1 as defi...

Страница 37: ...rocess an iDRAC account named vxadmin or PTAdmin is created This account provides hardware information the VxRail Manager and is required for VxRail Manager and cluster to function properly Ensure that you do not modify or delete this account Note Do not install the appliance into a rack or turn on the appliance without the initial configuration of your appliance Initial setup and configuration 37...

Страница 38: ...Initial setup and configuration 38 VxRail Appliances on 14th Generation PowerEdge P Series V Series and S Series Appliance Owner s Manual ...

Страница 39: ...n and deployment services Do not rack the appliance or turn on the appliance without the initial configurations on your appliance Contact your EMC account team or your reseller for setting up your appliance l EMC has optimized your appliance It is not recommended to change any of these settings l Options to manage the pre operating system applications 40 l iDRAC configuration 40 Pre operating syst...

Страница 40: ...C You can log in to iDRAC as l iDRAC user l Microsoft Active Directory user l Lightweight Directory Access Protocol LDAP user The default user name and password are root and calvin You can also log in by using Single Sign On or Smart Card Note You must have iDRAC credentials to log in to iDRAC For more information about logging in to iDRAC and iDRAC licenses see the latest Integrated Dell Remote A...

Страница 41: ...ves SSDs and power supply units must be performed only by EMC certified service technicians For certain hardware components you may need to contact Customer Support for repair or replacement l Using the SolVe Desktop application for VxRail Series hardware tasks 42 l System memory 42 l Expansion cards and expansion card riser 44 Replacing and adding hardware 41 ...

Страница 42: ...e executable file and then run it to install the SolVe Desktop System memory The appliance supports DDR4 registered DIMMs RDIMMs and load reduced DIMMs LRDIMMs System memory holds the instructions that are executed by the processor Note MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 2666 MT s 2400 MT s or 2133 MT s depending on the following factors l D...

Страница 43: ...e 32 Memory channels Proc Channel 0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Processor 1 Slots A1 and A7 Slots A2 and A8 Slots A3 and A9 Slots A4 and A10 Slots A5 and A11 Slots A6 and A12 Processor 2 Slots B1 and B7 Slots B2 and B8 Slots B3 and B9 Slots B4 and B10 Slots B5 and B11 Slots B6 and B12 Replacing and adding hardware System memory 43 ...

Страница 44: ... l In a dual processor configuration the memory configuration for each processor should be identical For example if you populate socket A1 for processor 1 then populate socket B1 for processor 2 and so on l VxRail appliances require that you populate six memory modules per processor for single processor configurations and twelve memory modules per processor for dual processor configurations One me...

Страница 45: ...Processor 1 N A N A Slot 2 x8 full height full length Processor 1 Slot 3 x8 full height half length Processor 1 VxRail P Series and V Series appliance Riser configuration 4 1A 2A 3A Three x8 and four x16 slots Slot 1 x16 full height full length Processor 1 Slot 4 x16 full height full length Processor 2 Slot 7 x8 full height full length Processor 2 N A N A Slot 5 x8 full height full length Processo...

Страница 46: ... number of cards GPU double width Supported on VxRail V Series appliance only 1 8 4 3 Internal storage adapter 6 1 10 GB NIC 4 5 7 8 4 BOSS 3 1 Note For information about slot form factor see the Expansion card riser configurations table Note The expansion card slots are not hot swappable Replacing and adding hardware 46 VxRail Appliances on 14th Generation PowerEdge P Series V Series and S Series...

Страница 47: ...CHAPTER 7 Getting help l Contacting EMC 48 l Registering for online support 48 l Accessing support resources 48 Getting help 47 ...

Страница 48: ...mmunity and support information l Link your support account for access to resources from within VxRail Manager To register for online support 1 Open emc com vxrailsupport or support emc com 2 Click Register here 3 Fill in the required information You will receive a confirmation email within 48 hours Accessing support resources You can access support resources for your VxRail Series using one of th...

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