Table 12 Hard drive indicator codes
Hard drive status indicator code
Condition
Flashes green twice per second
Identifying drive or preparing for removal.
Off
Hard drive ready for removal.
Note
The hard drive status indicator remains off until
all drives are initialized after the appliance is
turned on. Hard drives are not ready for removal
during this time.
Flashes green, amber, and then turns off
Predicted drive failure.
Flashes amber four times per second
Hard drive failed.
Solid green
Hard drive online.
Locating the serial number of your appliance
To get support for your appliance, use the VxRail Appliance serial number, also called
the Product Serial Number Tag (PSNT). The PSNT is a 14-digit number used to
identify your appliance to EMC support.
Note
Only use the VxRail Appliance serial number to contact Customer Support.
Sometimes, you may need to supply the 7-digit Service Tag number.
There are two identification tags on your appliance:
l
The VxRail appliance serial number—You can find the serial number in VxRail
Manager, or printed on the information tag.
l
The Service Tag — You can find the Service Tag printed on the physical appliance.
Looking up your appliance serial number in VxRail Manager
1. In VxRail Manager, on the left navigation bar, click HEALTH.
2. To display appliance information, click Physical.
3. Observe the VxRail Appliance serial number, listed under the appliance ID as the
PSNT.
Locating your physical VxRail Service Tag number
Overview
20
VxRail Appliances on 14th Generation PowerEdge
P Series, V Series, and S Series Appliance Owner's Manual
