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If you have any technical questions with the above components, please contact us:
or our authorized reseller
2. In the case of a warranty claim, the Company undertakes to either repair faulty system
components and/or to replace such components, at the discretion of the Company. The
Company at its own expense will provide the Buyer with the spare parts and will reimburse
all reasonable repair and labour costs.
3. The warranty is only effective with valid proof of purchase consisting of order confirmation
and receipt indicating the date of purchase. The Company reserves the right to reject the
coverage of this warranty if the accompanying to the warranty claim documentation is not
accurate or complete.
4. Photo and /or video will be required for warranty inspection by the Company’s customer
support representative. After that inspection the Company will send the Buyer the
replacement parts as well as the instructions for their installation.
5. If the Buyer purchases a product in one country but transfers it to another country or
outlying island territories, the replacement parts will only be sent to the closest country
where the Company has its dealers or representative office nominated by the Company or
to the country to which the product was originally sent.
Limitations:
1.
Warranty does not cover defective product as a result of any circumstances not involved in
the manufacturing or faulty parts.
2. Warranty does not cover shipping damage, damage from power surges, use of an improper
charger, water damage, improper maintenance, abuse, neglect, other misuse or normal
wear.
3. This warranty is void in case of non-observance of Delfast Operating Instructions (which are
provided with the sale or posted on the Company’s web-site), and any amendments thereto.
In particular, neglect of technical condition check, maintenance from an unauthorized
dealer/distributor, irregular maintenance and selection of consumables/parts not approved
by the Company, refusal to replace parts or perform necessary services voids the Companies
warranty.
4. This warranty is void if the electric bike is used for other than normal activities. This warranty
does not apply to rental or commercial use of the product, stunt riding or competitive
events or training for such activities or events, riding with more than one person.
5. This warranty exclusively covers systems and components provided by the Company. It is
strictly prohibited to make any alterations, modifications, attempts of reparation, and use
the spare parts from unknown sources, for example, self-made replacement parts or parts
from third parties. The Buyer is not eligible for the warranty in case the aforementioned has
occurred.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are very time-
sensitive. The Company will not accept shipping damage claims later than 10 days from receipt
of the product. Note any damage to your product(s) on the Bill of Lading before you and the
driver sign-off on the shipment. Take pictures of any damage that is found, and date the
images when possible. Keep all packaging and paperwork until the inspection process is
complete.
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