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16
F.A.Q’S
1. What is the difference between servicing an e-bike versus a regular bike?
Since the standard components of an e-bike are just the same as a regular bike, taking care of and maintaining your bike is
practically the same. It is possible to take an e-bike to a local repair shop as a regular bike. The cost of those repairs should
be the same too.
If something went wrong with the electronic components, please contact your seller for details on authorised service
centres.
2. Why are e-bikes heavier than regular bikes?
E-Bikes are heavy because they include a motor and battery, which regular bikes don't have. The entire motor system
usually weighs over 8kg.
3. Why would I want a rear motor versus a central motor?
One of the biggest advantages of hub motors is that they require little or no maintenance. They are an entirely independent
drive system that retains all of their components inside the motor casing, leaving nothing for you to mess with or maintain.
Hub motors are generally heavier than central motors, can have less torque. They can be harder to swap out the rear rims
or tyres, as the rim is attached to the hub motor.
Central motors allow an advantage through their gear ratio, which can allow for greater torque and better performance
uphills. Central drive motors can often be smaller and lighter in comparison to rear hub motors of the same wattage.
Changing a rear tyre or rim on a central drive powered ebike is generally the same process as on a regular bike.
This is general advice and will differ on each bike you consider.
4. Should I park my e-bike outside?
You can store your e-bike outside without suffering any damage. Riding and parking your e-bike in the rain is entirely okay.
However, you'll want to protect your e-bike, both from the elements and potential thieves. It is suggested to store your ebike
inside when parking if possible and avoid heavy rain to extend the longevity of your ebike for years to come – just as you
would do with a regular bike.
5. Will aftermarket upgrades to my e-bike/scooter affect my warranty claims?
Please be aware that the product warranty does not cover damage or defects resulting from the use of aftermarket parts
or accessories that are not authorised by the manufacturer. Using aftermarket accessories can also potentially make your
product more dangerous.
6. Can I make my ebike faster?
We do not recommend making any modifications to your product. To get the most performance out of your product, ensure
your battery is fully charge, tyres are at the correct pressure and riding conditions are optimal.
7. Can I still gain fitness on an e-bike?
Just like any bike, the harder and longer you ride, the more exercise you will get. The benefit of an E-bike is that you can
select which level of effort you want to exert.
8. Is it harder or easier to ride an e-bike versus a regular bike?
An E-Bike has a motor, a battery, and a control unit to provide power assistance while you are pedalling. Once you are
aware of how to operate the different assistance levels, riding an e-bike will be much easier than a regular bike.