Datamax-ONeil RL3, Руководство пользователя

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Occasionally, situations arise that require troubleshooting. Possible problem situations and potential
solutions are listed below. Contact a qualified technician for problems that persist or problems not covered
in this section.
Contact Datamax-O'Neil Customer Service for further details.
For further details regarding parts availability and where to buy, contact Datamax-O'Neil by Honeywell
Customer Service.
The following section lists the symptoms and the associated User’s Guide Sections for the topics covered.
While not every situation is addressed, you may find some tips helpful. After a corrective action is taken,
press the
button to clear the alarm.
Unacceptable print quality:

Dirty printhead: Clean the printhead (see Section 4.2).

The temperature setting may be incorrect for the media being used. Use the NETira ™ CT Printer
Configuration Utility or software commands to adjust the Heat Setting and Print Speed.

Faulty printhead: Call for service.
The printer does not print or prints several labels at once:

The labels are incorrectly loaded: See the loading instructions in Section 2.3.

The media is not calibrated: Calibrate it as directed in Section 3.5.

The media sensor or sensor circuitry may be defective: Call for service.
Skips every other label or occasionally skips labels

The label is formatted too close to the top edge of the label: Leave white space equal to 8-dot
rows [about 0.02 inch (0.5 mm)] at the top of the label.

The media is not calibrated: Calibrate it as directed in Section 3.5.

The media sensor or media-sensor circuitry may be defective: Call for service.
Unable to print rotations:

The characters are formatted outside the dimensions of the label: Check that the row/column
values provide enough room for the height of the image being printed.