Troubleshooting
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DataDirect Networks EF4024 FC RAID System Setup Guide | 32
This chapter provides troubleshooting information on some commonly seen problems when
using the EF4024 system.
5.1
USB CLI Port Connection
The EF4024 controllers feature a CLI port employing a mini-USB Type B form factor. If you
encounter problems communicating with the port after cabling your computer to the USB
device, you may need to either download a device driver (Windows), or set appropriate
parameters via an operating system command (Linux). See
Appendix D
for more
information.
5.2
Fault Isolation Methodology
The EF4024 storage systems provide many ways to isolate faults. This section presents the
basic methodology used to locate faults within a storage system, and to identify the pertinent
FRUs (Field Replaceable Units) affected.
When configuring the system using RAIDar, always configure and enable event notification
so the system will notify you when a problem occurs that is at or above the configured
severity (see “Using the Configuration Wizard > Configuring event notification” in the
EF4024 RAIDar User Guide
). With event notification configured and enabled, you can
follow the recommended actions in the notification message to resolve the problem, as
further discussed in the options presented below.
5.2.1
Basic Steps
The basic fault isolation steps are listed below:
• Gather fault information, including using system LEDs (see Section
5.2.3.1
)
• Determine where in the system the fault is occurring (see Section
5.2.3.2
)
• Review event logs (see Section
5.2.3.3
)
• If required, isolate the fault to a data path component or configuration (see
Section
5.2.3.4
)
5.2.2
Options Available for Performing Basic Steps
When performing fault isolation and troubleshooting steps, select the option or options that
best suit your site environment. Use of any option (four options are described below) is not
mutually-exclusive to the use of another option. You can use RAIDar to check the health
icons/values for the system and its components to ensure that everything is okay, or to drill
down to a problem component. If you discover a problem, both RAIDar and the CLUI
provide recommended-action text online. Options for performing basic steps are listed
according to frequency of use:
• Via RAIDar
• Via CLUI
• Monitor event notification
• View the enclosure LEDs
Содержание EF4024 FC
Страница 1: ...EF4024 Setup Guide Document No 96 30065 001 Revision A0 Fibre Channel RAID System ...
Страница 21: ...96 30065 001 Rev A0 DataDirect Networks EF4024 FC RAID System Setup Guide 21 Chapter 3 3 0Connecting Hosts ...
Страница 29: ...96 30065 001 Rev A0 DataDirect Networks EF4024 FC RAID System Setup Guide 29 Chapter 4 4 0Basic Operation ...
Страница 31: ...96 30065 001 Rev A0 DataDirect Networks EF4024 FC RAID System Setup Guide 31 Chapter 5 5 0Troubleshooting ...
Страница 45: ...96 30065 001 Rev A0 DataDirect Networks EF4024 FC RAID System Setup Guide 45 Appendix A A 0 LED Descriptions ...
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