D3
PROBLEM
TROUBLESHOOTING SUGGESTIONS
Please determine that the switch in question is physically connected to the DSS Analyzer from
which control is being attempted. Also, determine that you have the correct SniffMaster
®
Console Internet Protocol (IP) address for the DSS Server physically connected to the switch.
For API software only, verify that the segment port has been enabled with the “ ” showing
in the left column of the
Topology
window of the SniffMaster
®
Console software.
If a communications time-out has occurred, confirm that the proper Control Cable is in use.
Either a
DRL293A-3
or a
DRL341-3-3
Control Cable must be used because the
CONTROL
port is a modified RS232 that will work only with the Datacom-supplied cables. If the prop-
er cable has been used, substitute a known good
DRL293A-3
or a
DRL341-3-3
Control
Cable.
The DSS Analyzer from which you are trying to control the switch may be defective. If the
switch will control by using another available DSS Analyzer, the original DSS Analyzer is
defective.
Contact Datacom Systems, Inc. Customer Service for further assistance.
Cannot control switch
TROUBLE
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SH
HO
OO
OT
TI
IN
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