Although Datacom Customer Service is ready to serve you
weekdays from 8:00
AM
to 5:30
PM
Eastern time, you may be
able to solve the common problems listed in this section by
trying the solutions suggested. If not, a Customer Service
Representative will be glad to assist you at (315) 463-9541.
Please do not attempt to return a switch prior to receiving an
RMA number from Datacom Customer Service.
D1
PROBLEM
TROUBLESHOOTING SUGGESTIONS
Please check the obvious:
Ensure that the Power Supply 5-pin DIN Male connector is inserted into position in
the
POWER
port.
Check that the power cord is properly attached.
Verify that the external power source wall receptacle has power available. Try plug-
ging another device into the outlet to see if it works.
If you have a known good power supply or power cord, try replacing either or both and
retest.
Contact Datacom Systems, Inc. Customer Service for further assistance.
No power;
logo LED does not light;
switch “dead”
TROUBLE
S
SH
HO
OO
OT
TI
IN
NG
G
