36
Maintenance and care
: Trouble shooting
A B C
Error
code Fault
Possible cause
Action
required
Reset
12 R
2
E 12
Overheating
Any one of the
internal sensors,
is measuring a
temperature >
70 °C.
Overtempera-
ture caused
by fire in- or
outside the ven-
tilation unit
Check ventilation
unit and surround-
ings for fire
Alarm display
can be reset by
pressing alarm
button or by
powering unit
off/on.
However unit
cannot start be-
fore conditions
for alarm has
disappeared
Overtempera-
ture caused by
the combina-
tion of a pre- or
afterheater and
too low airflow
Check ventilation
unit and surround-
ings for fire
Check which sensor
is measuring a high
temperature. Check
for blocked air flow
and dirty filters.
If necessary, raise
minimum air flow
setting
13 -
0
E 13
Communication
error / low signal
Only shown on
wireless remote
Retry is every
5 minutes or
if a button is
pressed
No wireless
signal
Ventilation unit
is powered off
Power on the venti-
lation unit
Wireless signal is
too weak
Antenna not
mounted on
unit
Mount antenna
Remote is too
far away from
the ventilation
unit
Move closer to the
ventilation unit
Mount antenna
extension cable
14 R
2
E 14
Fire alarm
Duct connected
fire thermostat
(Accessory)
Input is normally
closed (NC), but
now it is open
Fire or smoke
sensor connect-
ed to this input
is active
Check for smoke
or fire
Alarm display
can be reset by
pressing alarm
button or by
powering unit
off/on.
However unit
cannot start be-
fore conditions
for alarm has
disappeared
Check if sensor and
connection is OK
Nothing con-
nected to this
input
Mount short circuit
accessory