QuickCam User's Manual
60
03-032-10187-04
DALSA
corp.
Solution: Install an Intel Pro/1000 network adapter and follow the High
Performance Driver installation procedure described in DALSA
QuickCam
Æ
Documentation
Æ
DALSA Driver Installation Tool Manual.pdf.
Scenario #2: You have not installed the Pro/1000 Grabber Device driver on the
Intel Pro/1000 adapter, in lieu of the Intel driver.
Solution: Uninstall the Intel Pro/1000 network driver from the adapter and
follow the High Performance Driver installation procedure described in DALSA
QuickCam
Æ
Documentation
Æ
DALSA Driver Installation Tool Manual.pdf.
Scenario #3: Windows does not allow you to choose which driver to install; it just
automatically picks the regular Intel Pro/1000 driver.
Solution: Use the Driver Installation Tool to install your preferred driver.
Alternately, for manual driver installation, follow the instructions from
http://support.microsoft.com/?scid=kb;en-us;306584
to remove the Intel Pro/1000 Network driver from your PC, and then follow the
Pro/1000 Grabber Device driver installation procedure described in DALSA
QuickCam
Æ
Documentation
Æ
DALSA Driver Installation Tool Manual.pdf.
8.3 My Frame Rate is Lower than Expected
Possible Cause#1:
Your network adapter is configured to run at 10/100 Mb/s
instead of 1 Gb/s.
Solution:
Verify the network adapter settings to ensure it is set to operate at 1
Gb/s.
Possible Cause #2:
Your network is not properly wired.
Solution #1:
Check your cable wiring for conformance with the EIA/TIA 568A or
568B wiring diagrams.
Solution #2:
Check the length and type of your cable. For GigE speeds, cable
spans cannot exceed 100 meters, and cables must conform to the Cat5e cable
specification.
8.4 Troubleshooting: Creating an Error
Report
You can create an error report in order to review test patterns, settings, and all
messages sent from the camera. This is useful for your own information as well
as when you have to contact Product Support.
To view the test and video images, you require QuickTime. To download
QuickTime, go to
http://www.apple.com/quicktime/download/win.html
To create an error report
1.
Click the
button on QuickCam toolbar.
In the
Save As
dialog box:
2.
Select the location on your computer to save the file.
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