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Troubleshooting
Troubleshooting
If the cooktop malfunctions, before calling for service, review the tables in this section for
a possible resolution.
Checkpoints
Gas safety
Problem
Possible cause
Action
You smell gas.
The burner knob is not in
the
OFF
position and the
burner is not lit.
Turn the burner knob to
OFF
.
There is a gas leak.
•
Clear the room/building/area or
occupants.
•
Immediately call your gas supplier
from a neighbor’s home; your own
phone may spark the gas; follow
the gas supplier’s instructions.
•
If you cannot reach your gas
supplier, call the fire department.