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AutoView Commander Installer/User Guide

34

C: Troubleshooting

Our Technical Support staff is ready to assist you with any installation or
hardware problems you encounter with your Cybex product. If a problem
should develop, follow the steps below for the fastest possible service:

1. Check the troubleshooting tables below to see if the problem can be

resolved by following the procedures outlined.

2. If  you  are  unable  to  find  a  resolution,  recreate  the  problem  when

possible. Fill out the Problem Report in Appendix D completely.

3. Call Cybex Technical Support for assistance. Have your Problem Report

with  you  when  you  call  or  fax  it  to  Technical  Support  directly.  To
expedite assistance, have this manual with you when you call, along
with  a  copy  of  your  invoice  giving  the  date  purchased  and  other
identifying data.

Symptom

Action

No status light

Verify unit is turned on. Check power cable. If status light

still does not illuminate, turn off the unit and check the
fuse located under the power cord connector. If the
problem persists, contact Cybex Technical Support.

Red status LED illuminated

Internal unit failure. Contact Cybex Technical Support.

Both amber and green

If Scan button is depressed for longer than 3

Scan LEDs illuminated

seconds, both LEDs will illuminate momentarily and a
reset is sent to the unit. In order to initiate scanning,
depress  the Scan button for 1-2 seconds only. If both
LEDs remain illuminated, call Cybex Technical Support.

Green channel LED not

Verify that the computer is powered on. Check the

   illuminated

cabling between your computer and the AutoView.
Verify that a keyboard works when plugged directly into
your PC. If the problem persists, contact Cybex Techni-
cal Support.

Содержание AUTOVIEW COMMANDER -

Страница 1: ...Installer User Guide ...

Страница 2: ...AutoView Commander Installer User Guide ...

Страница 3: ...kman are trademarks of Logitech Inc Cybex is a registered trademark of Cybex Computer Products Corporation AutoView Commander AutoBoot RSP 4xP 1xP and all part numbers are trademarks of Cybex Computer Products Corporation IntelliMouse is a trademark of Microsoft Corporation AutoView Commander Installer User Guide Cybex Computer Products International Ltd Cybex House Shannon Free Zone Shannon Co Cl...

Страница 4: ...d and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out ...

Страница 5: ...roubleshooting 34 D Problem Report 39 Chapter 5 Channel Scanning Choosing a Scanning Method 23 Setting the Scanning Order 24 Turning Scanning On and Off 24 Setting the Scanning Dwell Time 25 Scanning and Security 26 Chapter 2 Installation Basic Install 5 Advanced Install 8 Chapter 1 Product Overview Feature Overview 1 Compatibility 3 Chapter 3 Basic Operations Overview 9 Keyboard Control 10 Keyboa...

Страница 6: ... within an equilateral triangle is intended to alert the user to the presence of uninsulated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons PROTECTIVE EARTHING TERMINAL A terminal which must be connected to the earth prior to making any other connections to the equipment POWER ON This symbol indicates the princ...

Страница 7: ... transparently without operator intervention and may be powered up one at a time or all at once When the power stabilizes a channel may be selected The first available channel is automatically selected upon power up of the base AutoView Configure and control your AutoView with on screen menuing Name your computer channels anything you wish then select the desired computer from an easy to use menu ...

Страница 8: ...and data For added compatibility with your current equipment AutoView features PS 2 mouse translation capability Operated through the AutoView your PS 2 mouse will work with any attached PC regardless of whether the computer is serial or PS 2 mouse compatible A built in scanning feature allows you to automatically monitor or scan your PCs without intervention When keyboard activity is detected sca...

Страница 9: ...n PS 2 Microsoft IntelliMouse Other manufacturers mice may operate with the AutoView If you experience problems using an untested mouse contact Cybex Technical Support with the manufacturer and model number of the mouse If you wish to use XGA or XGA II video you will need to purchase an adaptor available through Cybex PS 2 peripherals Compatibility XGA XGA II support Product Overview ...

Страница 10: ...AutoView Commander Installer User Guide ...

Страница 11: ...eripherals 2 Locate your PS 2 keyboard VGA video monitor and PS 2 mouse 3 Plug your VGA monitor cable into the port labeled on the back of your AutoView Plug your PS 2 keyboard cable and your PS 2 mouse cable into the ports labelled and respectively SETUP A E USER VGA MONITOR CABLE PS 2 MOUSE CABLE PS 2 KEYBOARD CABLE ...

Страница 12: ...r PS 2 keyboard connection and a 9 pin serial 6 pin miniDIN connector for a serial or PS 2 mouse connection The PS 2 mouse connector is designated by a yellow band or mouse icon Use only the keyboard and mouse connectors which are appropriate for your PC and leave the others unconnected Plug these connectors into the matching ports on your computer 5 Locate your next input cable Repeat step 4 unti...

Страница 13: ...power cord into an appropriate AC wall socket This socket must be near the equipment and easily accessible to allow for unplugging prior to any servicing of the unit 7 Power up your AutoView unit first then all attached computers The AutoView and all attached computers should be powered down before servicing the unit Always disconnect the power cord from the wall socket 100 240V 1A 50 60 Hz 1 0 ...

Страница 14: ...designated by a yellow band or mouse icon into the port Plug the remaining 6 pin miniDIN keyboard connector into the port The 9 pin serial and 5 pin DIN connectors are not used for cascading 4 Repeat steps 2 3 for every cascaded AutoView unit in your system 5 Power up your AutoView unit s first then all attached computers 10 0 24 0V 1A 50 60 Hz SE TU P A E B F C G D H PATENT PENDING MADE IN USA 1 ...

Страница 15: ... PC may now be selected via the on screen display menu or if you are in non secure mode channel push buttons the Scan button or keyboard hot key sequence The Scan push button has two LEDs over it Press the button momentarily to switch to the next computer in sequence The amber LED will illuminate briefly during the channel switch Press and hold the button for 1 second to initiate channel scanning ...

Страница 16: ...oView are your PCs addresses Enter the letter A H for the PC you re selecting For cascaded systems enter the address of the base unit first Example You have an AutoView unit cascaded from channel B of your base unit To access the PC at channel C of this second cascaded unit enter BC ESC Press the Escape key The ESC command is used to exit Command Mode without executing an instruction The following...

Страница 17: ...ystrokes entered will be forwarded to the attached computer until you exit Command Mode Next enter the address Addr for the channel you wish to select Press Enter to accept the new channel The following command line shows the proper format used to switch your active channel via keyboard Below is a sample of a keyboard switching session with an accompanying explanation for each step Key Sequence Ac...

Страница 18: ...s the hot key sequence to the default 1 Press and hold down the Num Lock key 2 Press and release the minus key on the numeric keypad 3 Release the Num Lock key CM H2 Enter Changes the hot key sequence to the 1st alternate 1 Press and hold down the Num Lock key 2 Press and release the asterisk key on the numeric keypad 3 Release the Num Lock key CM H3 Enter Changes the hot key sequence to the 2nd a...

Страница 19: ...nistrator should login as Admin Root or Administrator If the user name is valid the password window will appear Type your password and press Enter This will bring up your Channel List If there is no keyboard activity the login window will timeout after 5 minutes and go to a Cybex screen saver Press any key to restore the login prompt Note All AutoView units ship in the default non secure state For...

Страница 20: ...ately to the top or bottom of the list with the home and end keys Press a letter while in the main OSD Window and the Highlight Bar moves to the first channel name beginning with that letter Press the letter repeatedly to scroll through all channels that begin with that letter from top to bottom Press Enter to make the switch To exit the OSD Window without changing channels press Esc To manually l...

Страница 21: ...sing the AutoView select the Reset Standard Mouse Keyboard option from this menu for a PC with a standard mouse driver or Reset Wheel Mouse Keyboard if you are using a PC with a Microsoft IntelliMouse driver This will reset and in most cases restore your mouse signal These commands are equivalent to the CM MR Enter and CM MW Enter keyboard command listed in the System Control Maintenance section o...

Страница 22: ...mpted for another cascade level type N and press Enter Press Esc at any point to exit this operation without adding the channel Adding New Channels with a cascaded unit 1 Select Add channel from the Channel Maintenance Menu Type in a new channel name up to 14 characters long and press Enter 2 Type in the AutoView channel letter that corresponds to the port that the second cascaded AutoView unit is...

Страница 23: ... wish to delete in the main OSD Window 2 Press the Control key twice or type Alt M to access the Command Menu 3 Select Channel maintenance from the Command Menu 4 Choose the Delete channel option 5 Type Y or N at the prompt to confirm the deletion and press Enter Changing Channel Names and Addresses 1 Highlight the channel you wish to change in the main OSD Window 2 Press the Control key twice or ...

Страница 24: ...nels and displays the name of the selected channel This window can be individually configured for each channel in your system The characteristics of the ID Window can be changed from the Channel Maintenance Menu This option is only available if you are operating in non secure mode or if you are the system administrator Changing the Size Colour and Position of the ID Window 1 From the main OSD Wind...

Страница 25: ...configured independently The default time is set for 5 seconds 1 From the main OSD Window press the Control key twice or type Alt M to access the Command Menu 2 Select Channel maintenance from the Command Menu 3 Choose the option Dwell time for ID window 4 Enter a number between 0 255 seconds Entering 0 disables the ID Window Entering 255 allows the ID Window to stay on screen the entire time the ...

Страница 26: ...secure mode simply delete the administrator password When the administrator password is enabled user passwords must also be entered or the switch will not be completely secure The default for users is no password Simply hit the enter key at the prompt Logoff Capability You have the option of automatically logging off of the system after an administrator defined period of inactivity Timeout values ...

Страница 27: ...our password and press Enter The password is not case sensitive 5 Repeat entry of the password for confirmation CAUTION Security is enabled once the password has been created Store a copy of your password in a safe place You should now see the option F10 Logout at the bottom of your main OSD Window and a lock symbol to the right of the menu headings Setting the Administrator Logout Time 1 Press th...

Страница 28: ...a listing of all attached servers in the channel list For each server choose a level of access for this user by selecting one of the function keys listed on the screen F5 for no access F6 for video only or F7 for video and keyboard mouse capability The default is set for full access All changes go into effect as soon as they are made Press Enter when you have completed your configuration 7 Choose ...

Страница 29: ...ays to scan through the channels in your AutoView system either sequentially or alphanumerically Scanning sequentially allows you to view each of your active channels in the order that they are attached to the AutoView The amount of time each channel remains on the screen or dwell time is configurable and is the same for all channels Scanning alphanumerically allows you to scan all your channels i...

Страница 30: ... Enter With the Scan Button non secure mode only 1 You may initiate scanning by pressing and holding the Step Scan push button until the SCAN LED illuminates 2 Scanning may be halted if a channel is selected or if the Step Scan push button is pressed again 1 From the main OSD Window press the Control key twice or type Alt M to access the Command Menu 2 Choose Scanning order from the menu 3 Select ...

Страница 31: ...enu 4 Choose the option Alpha Scan Dwell Time 5 Enter a number between 0 255 seconds Enter 0 to skip a channel during scanning For Sequential Scanning 1 From the main OSD Window press the Control key twice or type Alt M to access the Command menu 2 Choose the option Sequential Scan Dwell Time 3 Enter a number between 2 60 seconds The value you enter will be the dwell time for each active channel i...

Страница 32: ...r sequentially through all attached servers Note that with sequential scanning you will pause at every active channel regardless of whether that channel has been added to the channel list or not In secure mode you will only scan through channels that appear on the channel list regardless of the scanning method chosen Scanning and Security ...

Страница 33: ...ge Temperature 4 20 C to 122 50 C Input Power 8 0 W Operating Voltage 100 240 VAC Power Frequency 50 60 Hz Supported Hardware Computer IBM PC AT PS 2 and 100 compatibles Video Modes VGA SVGA XGA XGA II with adaptor Maximum Resolution 1280 x 1024 60 Hz Peripherals PS 2 keyboard PS 2 mouse IntelliMouse PS 2 only Agency Approvals UL 1950 CSA C22 2 No 950 EN60950 FCC part 15A EN55022 EN50082 ...

Страница 34: ...View units to be used as the slave unit 2 Connect your VGA monitor cable to the port labeled on the back of this unit Next connect your keyboard to the port labelled on the same unit 3 Locate the power cord that came with your AutoView unit Plug it into the IEC power connector on the AutoView Make sure that the AutoView power switch is off then plug the other end of the power cord into an appropri...

Страница 35: ... Administrator Functions and press Enter Enter Enter Enter Enter This will bring up the Administrator Menu 7 From here highlight and select Unit Configuration 8 Change the unit configuration selection to option 3 Paired Slave 9 Press Enter Enter Enter Enter Enter to save your selection Next press the Esc Esc Esc Esc Esc key repeatedly to exit from the OSD menu Games Cybex Control Panel Administrat...

Страница 36: ...le with two 15 pin male VGA connectors and one 15 pin female VGA connector It also contains a 9 pin male serial cable 2 Plug a male VGA connector into the port labelled VIDEO on each of the AutoView units 3 Connect the female VGA cable to the end of your monitor cable 4 Next connect the serial cable between the ports labelled SETUP on the AutoView units 30 10 0 2 40 V 1A 50 60 Hz SE TU P A E B F C...

Страница 37: ...board and mouse connectors that are appropriate for Use only the keyboard and mouse connectors that are appropriate for Use only the keyboard and mouse connectors that are appropriate for Use only the keyboard and mouse connectors that are appropriate for Use only the keyboard and mouse connectors that are appropriate for your PC and leave the others unconnected your PC and leave the others unconn...

Страница 38: ...he wall outlet servicing the unit Always disconnect the power cord from the wall outlet servicing the unit Always disconnect the power cord from the wall outlet servicing the unit Always disconnect the power cord from the wall outlet servicing the unit Always disconnect the power cord from the wall outlet Adding New Channels with Paired Units 1 Select Add Channel from the Channel Maintenence Menu ...

Страница 39: ...elect Unit Configuration and press Enter Enter Enter Enter Enter 4 Change the unit configuration to Option 1 Tiered 5 Press Enter Enter Enter Enter Enter to save your selection and Esc Esc Esc Esc Esc to exit OSD 6 Disconnect the serial and video cables from both AutoView units 7 Attach a keyboard and monitor directly to the slave unit 8 Repeat instructions 1 5 on the slave unit 9 The units may no...

Страница 40: ...r invoice giving the date purchased and other identifying data Symptom Action No status light Verify unit is turned on Check power cable If status light still does not illuminate turn off the unit and check the fuse located under the power cord connector If the problem persists contact Cybex Technical Support Red status LED illuminated Internal unit failure Contact Cybex Technical Support Both amb...

Страница 41: ...on OSD screen Verify that a computer is attached to that channel If the problem persists contact Cybex Technical Support No video Verify that the video cable between the PC and the AutoView is correctly connected Verify that the monitor cable is correctly connected to the AutoView Power down the computer Connect the monitor directly to the computer and power up again If the monitor operates correc...

Страница 42: ...able on all Verify that the mouse is plugged into the correct PS 2 computer channel port on the back of the AutoView Verify that the mouse is PS 2 style and a supported brand See the Product Overview chapter for more information Try the mouse reset command MR or try the Reset standard mouse keyboard command from the OSD Command Menu for computers using PS 2 mice Use MW or Reset wheel mouse for com...

Страница 43: ...again If the problem persists contact Cybex Technical Support Keyboard is inoperable after Try changing the keyboard scan set for that channel switching channels by using the keyboard command sequence Kn For more information see the Basic Operations chapter If you are operating in secure mode verify your keyboard and mouse privileges If the problem persists call Cybex Technical Support Characters ...

Страница 44: ...ircuit Use only Cybex supplied cable Cybex warranties do not apply to damage resulting from user supplied cable Do not use a 2 wire extension cord in any Cybex product configuration Test AC sockets at computer AutoView and monitor for proper polarity and grounding Use only with grounded sockets at the computer AutoView and monitor When using a backup power supply UPS power the computer AutoView an...

Страница 45: ... Service Call Number if one has been issued AutoView Part Serial Revision Name and Model of Monitor Name and Model of Keyboard Name and Model of Mouse Firmware Summary results from AV command see manual for instructions on Command Mode Plus One N1 N2 N3 N4 Version Information Select from the OSD Command Menu List any non PC equipment attached to the AutoView Include other Cybex products additional...

Страница 46: ...uter attached to your AutoView system Problem Description Include all affected ports exact nature of problem troubleshooting steps taken etc Port Computer Manufacturer Model BIOS Manufacturer Revision Operating System Graphics Card Name Model Video Resolution Scanrate A B C D E F G H 40 ...

Страница 47: ...sion standards and each cable is individually tested under load 2 If defect or malfunction was caused by abuse mishandling unauthorized repair or use other than intended 3 If unauthorized modifications were made to product 4 If unreported damages occurred in any shipment of the product 5 If damages were due to caused by equipment or software not provided by Cybex 6 If the AutoView is used with non...

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