CyberPower Systems Inc.
www.cpsww.com
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permission is prohibited. PowerPanel
®
Business Edition and PowerPanel
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Personal Edition are trademarks of
CyberPower Systems Inc.
Problem
Possible Cause
Solution
Outlet does not provide
power to equipment
Circuit breaker has tripped due
to an overload.
Turn the UPS off and unplug at least one piece of equipment.
Wait 10 seconds, reset the circuit breaker and then turn the UPS
on.
Batteries are discharged.
Recharge the unit for at least 4 hours
Unit has been damaged by a
surge or spike.
Contact CyberPower for repair.
Uncritical outlets have
turned off automatically
due to an overload.
Push the toggle button to make the uncritical outlets turn on.
The UPS does not
perform expected
runtime.
Batteries are not fully charged.
Recharge the batteries by leaving the UPS plugged in.
Batteries are degraded.
Contact CyberPower for repair.
The UPS will not turn
on.
The on/off switch is designed to
prevent damage by rapidly
turning it off and on.
Turn the UPS off. Wait 10 seconds and then turn the
UPS on.
The unit is not connected to an
AC outlet.
The unit must be connected to a 220/230/240v outlet.
The batteries have degraded.
Contact CyberPower for repair.
Mechanical problem.
Contact CyberPower for repair.
PowerPanel® Business
Edition/ PowerPanel®
Personal Edition
Edition is inactive.
The serial cable or USB cable
is not connected.
Connect the cable to the UPS unit. You must use the cable that
came with the unit.
The cable is connected to the
wrong port.
Try another port of your computer.
The unit is not providing power
of batteries.
Shutdown your computer and turn the UPS off. Wait 10
seconds and turn the UPS back on. This should reset the unit.
The serial cable is not the
cable that was provided with
the unit.
You must use the cable included with the unit for the
Software.
12
TROUBLE SHOOTING
