11
TROUBLE SHOOTING
Problem
Possible Cause
Solution
Outlet does not
provide power to
equipment.
Circuit breaker has tripped
due to an overload.
Turn the UPS off and unplug at least one piece of
equipment. Wait 10 seconds, reset the circuit breaker by
depressing the button, and then turn the UPS on.
Batteries are discharged.
Recharge the unit for at least 4 hours.
Unit has been damaged by
a surge or spike.
Contact Nitram/CyberPower about replacement batteries
at: [email protected]
Non-critical outlets have
turned off automatically
due to an overload.
Push the toggle button to make the uncritical outlets turn
on.
The UPS does not
perform expected
runtime.
Batteries are not fully
charged.
Recharge the battery by leaving the UPS plugged in.
Batteries are degraded.
Contact Nitram/CyberPower about replacement batteries
at: [email protected]
The UPS will not turn
on.
The on/off switch is
designed to prevent
damage by rapidly turning it
off and on.
Turn the UPS off. Wait 10 seconds and then turn the
UPS on.
The unit is not connected to
an AC outlet.
The unit must be connected to a 220/230/240v outlet.
The battery is worn out.
Contact Nitram/CyberPower about replacement batteries
Mechanical problem.
Contact Nitram/CyberPower about replacement batteries
PowerPanel
®
Personal
Edition is inactive.
The serial cable or USB
cable is not connected.
Connect the cable to the UPS unit. You must use the
cable that came with the unit.
The cable is connected to
the wrong port.
Try another port on your computer.
The unit is not providing
battery power.
Shutdown your computer and turn the UPS off. Wait 10
seconds and turn the UPS back on. This should reset the
unit.
The serial cable is not the
cable that was provided
with the unit.
You must use the cable included with the unit for the
Software.
