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WARRANTY INFORMATION
This
appliance is supplied with a 12 month warranty from the date of delivery.
The Warranty covers defective parts only and does not cover typical wear and
tear that occurs with a gas fire appliance.
This gas appliance carries full CE approval and has a long and reliable history.
The fire is given over 40 function tests during the manufacturing process and is
fully working before being shipped. If installed correctly, in line with these
instructions, the fire will have a long and reliable life. If the appliance develops
a fault refer first to the fault diagnosis section earlier in this booklet for possible
causes. If the fire has been recently installed recall the gas engineer to check
the installation again in line with the requirements of the book. We will not
accept any claims where the gas fire has been dismantled, or the burner wiring
or connections have been tampered with.
In order to make a warranty claim you will be required to:
•
Supply the serial number of the appliance (as shown on the front of this
booklet and on the data plate within the fire)
•
Supply full details of the GAS SAFE engineer who installed the appliance.
•
We may also request a copy of the installation receipt.
Failure to supply details of the Registered Engineer who installed the appliance
will invalidate the warranty.
To register your appliance please complete and return the warranty card
supplied with the fire.
To raise a warranty claim call Customer Service on 01325-327221. We may
send an independent gas engineer to site to first inspect the installation.
IMPORTANT NOTE - “Heat Damage”
This gas fire must never be operated without the heat shields in place over the
Black Box. Failure to do this will result in serious damage to the remote system.
We will not accept any warranty claims for “melted remote system”. The fire
was tested at the CE test house to ensure that during normal operation no
parts become hot or damaged. If heat damage has occurred it highlights a very
serious issue over the installation of the appliance. In the instance of the
remote system becoming hot enough to melt it highlights an install fault not a
component failure. Typical causes are using the fire without the heat shield,
incorrect burner ventilation, unsealed enclosure, an unsealed flue system or
flame reversal. Before purchasing any new parts to repair the fire the cause of
the melting must be rectified.
