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Technical: Fault Diagnosis & Troubleshooting
Every gas fire manufactured by Spirit Fires is tested at the factory and given a
full 40 point performance check to ensure it operates correctly. It is highly
unlikely that when installed in line with these instructions that it would not
operate as designed. The most typical causes of problems during the initial
phase after installation are incorrect gas pressure and flue system
requirements. If experiencing problems go back to the installation section and
check the install step by step.
The gas pressure must be tested using the test point inside the fire and when
operating on full and ALL other gas appliances in the home are running also it
must read between 21mBar and 19mBar. Outside of these limits the fire will
shut down and be unreliable, even dangerous. Do not use the fire until the gas
pressure problem is solved. If the problem is the chimney, have a smoke test
performed to ensure it is not blocked or there is severe down draft occurring.
If the commissioning procedure is not followed and the fire is left to
run with the wrong gas pressure the fire will:
1.
Fail to light.
2.
Light for a few seconds.
3.
Shut down unexpectedly.
4.
Have a low flame.
5.
Have a yellow flame.
6.
Cause sooting in the enclosure.
Other areas to check during installation are:
1.
Has the pilot been knocked and the gap too large?
2.
Are you using the handset properly (see YouTube for videos)
3.
Are the batteries fitted properly?
4.
Is the magic eye positioned correctly?
5.
Is the flue operating correctly without reverse drafts or air leaks?
Unexpected or Sudden shutdown
If the appliance shuts down unexpectedly it highlights a fault with the
installation. If the appliance will light again within a few hours it confirms that
the appliance is working but is installed incorrectly – it could be gas pressure or
a faulty chimney that is causing the shutdown. The pilot is a safety device
which monitors the gas pressure and flue conditions. If a fault in either of these
areas are detected the pilot will not allow the fire to be lit. Please review the
installation conditions before proceeding. DO NOT USE THE GAS FIRE UNTIL A
GAS SAFE ENGINEER HAS INSPECTED THE INSTALLATION. The installation
should be checked step by step against this manual.
