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When the Water Purifier is not used properly, in compliance with the User Manual, the product may operate abnormally even if it
is not broken down. In such case, please take the following instructions accordingly. If you cannot solve the problem, please visit
CUCKOO website and contact customer service.
The cold water
temperature is too high.
• Is the cold water indicator on?
• Did you already use a lot of cold water?
• Is the back of the product properly ventilated?
• Turn the “Cold” button "ON" and make sure the cold
water indicator is on.
• If you used all the cold water in the cold water tank, you
need to wait approximately one hour to re-cool
the water.
• Check if the radiator at the back of the product is blocked.
Remove any objects blocking the radiator. Move the
product to a well-ventilated area. (Contact customer
service before moving and re-installing the product)
There is a sudden decrease
in the amount of purified
water.
• Did you close the tap water supply valve?
• Is it time to replace the filter?
• Open the tap water supply valve.
• Replace the filter with Cuckoo Filter (genuine).
There is a loud noise coming
from the purifier.
• Did you place the product on a flat area?
• Is it in contact with other products?
• Does it happen when you extract water from
the faucet?
• Place the product on an even and sturdy area.
• Make sure the product is not in contact with other products.
• Because the water purifier is directly connected to tap
water, the water immediately flows when water is
extracted. The noise is caused by the water flow which
is normal.
There are floating
substances in the water.
• Is it time to replace the filter?
• Replace the filter with Cuckoo Filter (genuine).
Water is leaking from the
purifier.
• Is the assembled (connecting) part defective?
• Is your home or the external environment
humid?
• Close the tap water supply. Unplug the product and
contact customer service.
• When moisture in the air comes in contact with the cold
part of the purifier, it'll condense on the purifier like dew.
A similar phenomenon can be seen with water droplets
forming on glass.
Recommendation
Checklist
Problem
Please check before
asking for support
Содержание CP-QN1401SW
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