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12
PT-500 Troubleshooting
There is no audio
Make sure the MUTE/TALK switch is in the TALK
position. Make sure you have the microphone
plugged all the way in to the input jack. When
using the line input adapter make sure you
have connected a line level, unbalanced
input at the “ring” of the connector.
The audio is distorted
Make sure you are using an approved
microphone. Try using a different mic
sensitivity switch setting (the switch is located
inside the battery compartment of the unit).
If you are using a line level input, turn down
the level of the input. If you are using any
equipment that does not have SQ capability,
turn off SQ in the PT-500 and any receivers
utilized on this system.
There is hum in the audio
The microphone may be too close to a
transformer. Try moving around and see if the
hum goes away.
The microphone level is low
The microphone must be in close proximity
to the person who is speaking. If this does not
work, try using a head-worn microphone. The
mic sensitivity switch may be on the wrong
setting, see page 6. Try a different setting (the
switch is located inside the battery
compartment). Some microphones have
directional pickups, ensure that the
microphone in use is oriented and positioned
properly (pointing at the speakers mouth).
The audio doesn’t have much fidelity
If your receivers all have SQ capability,
activate SQ in all units by moving their
switches to the ON position. In the PT-500 and
all SQ-equipped receivers, the SQ switch is
located inside the battery compartment.
See page 6 for more information.
There is too much noise
This is most likely because the microphone is
not close enough to the talker’s mouth, and it
is picking up background noise.
Try positioning the microphone closer or try
using a microphone that is directional (such
as a head-worn mic). Try another setting on
the mic sensitivity switch (located inside the
battery compartment). Ensure the microphone
is not brushing up against anything.
There is interference
Try different frequencies until you find a clear
channel.
I cannot pick up the signal on the receiver
Make sure the transmitter and the receiver are
on the same channel.
I can pick up the signal on the receiver, but it
sounds like it’s not tuned in
Check to make sure the transmitter and
receiver are on exactly the same channel
number / letter.
The audio will not mute
If you are using the line input through the ring
of the input jack, this audio will not be muted
when the mute switch is engaged. Only the
mic input (tip of the input jack) will be muted.
PT-500 Troubleshooting
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