Vortex FP Compact Installation & Operation Manual
12
Issue 1, January 2013
5. WARRANTY STATEMENT
This equipment leaves our works fully tested and calibrated. If within the warranty period of
12 months from despatch, the equipment is proved to be defective by reason of faulty
workmanship or material, we undertake at our discretion either to repair or replace it free of
charge, subject to the conditions below.
Warranty Procedure
To facilitate efficient processing of any claim, contact our customer support team with the
following information:
Your contact name, phone number, fax number and email address.
Description and quantity of goods being returned, including any accessories.
Instrument serial number(s).
Reason for return.
Tel: +44 (0)1235 557711
Email: [email protected]
Obtain a Returns form for identification and traceability purpose. This form may be
downloaded from our website ‘crowconsupport.com’, along with a returns label, alternatively
we can email you a copy.
Instruments will not be accepted for warranty without a Crowcon Returns Number
(“CRN”). It is essential that the address label is securely attached to the outer
packaging of the returned goods.
Units returned to Crowcon as faulty and are subsequently found to be ‘fault free’ or requiring
service, may be subject to a handling and carriage charge.
Warranty Disclaimer
The guarantee will be rendered invalid if the instrument is found to have been altered,
modified, dismantled, or tampered with. Any service by 3rd parties
not
authorized & certified
by Crowcon will invalidate the warranty on the equipment. The warranty does not cover
misuse or abuse of the unit.
Any warranty on batteries may be rendered invalid if an unreasonable charging regime is
proven.
Crowcon accept no liability for consequential or indirect loss or damage howsoever arising
(including any loss or damage arising out of the use of the instrument) and all liability in
respect of any third party is expressly excluded.
The warranty and guarantee does not cover the accuracy of the calibration of the unit or the
cosmetic finish of the product. The unit must be maintained in accordance with the Operating
and Maintenance Instructions.
Our liability in respect of defective equipment shall be limited to the obligations set out in the
guarantee and any extended warranty, condition or statement, express or implied statutory
or otherwise as to the merchantable quality of our equipment or its fitness for any particular
