Crestron
STX-1550CW
Wall Mount 2-Way RF Compact Color Touchpanel
Operations Guide - DOC. 5849
Wall Mount 2-Way RF Compact Color Touchpanel: STX-1550CW
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13
STX-1550CW Touchpanel Troubleshooting (Continued)
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Touchpanel is not
calibrated.
Refer to "Configuring the Touchpanel" in this
Operations Guide to perform "Touchscreen
Calibration.
Touchpanel is not
communicating to the
control system.
Poll the network (F4 in either VT Pro-e or
SIMPL Windows) to verify communication.
Touchpanel
does not
function and
SIG LED on
STRFGWX
illuminates,
but Rx or Tx
LEDs do not
illuminate.
Touchpanel RF ID is
not set to match the RF
ID assigned in the
control system
program.
Verify that RF ID match. Refer to "Interface"
in this Operations Guide and RF ID
parameters assigned in the program.
Project can
not be
uploaded:
1. Screen is
blank.
Touchpanel is in
standby or powered
down.
Touch the touchpanel to display a screen.
Verify that the panel has power supplied to it,
either battery or power pack.
Incorrect COM port
specified.
Verify upload preferences is set to the COM
port being used to communicate to the
control system.
NET ID on touchpanel
is improperly set.
Verify that NET IDs match. Refer to
"Interface" in this Operations Guide and NET
ID parameters assigned in the program.
Incorrect load selection. Verify upload specifies correct NET ID and
not "Send Direct to Wired Touchpanel".
Touchpanel
exhibits slow
operation.
Compressed graphics
take time to
decompress.
If there are no memory problems,
decompressed graphics decrease the
drawing time of panel pages.
Touchpanel
operation
appears
unreliable.
Touchpanel is not
within RF range of
STRFGWX.
Position STRFGWX between 3 - 150 ft of
touchpanel.
2
Touchpanel
does not
function.
2. Checking
communica-
tions error.
1
The latest version can be obtained from the Downloads page (MANUAL Library) of
Crestron’s website (
www.crestron.com)
. New users are required to register in order to
obtain access to the FTP site.
2
The location of the STRFGWX and the orientation of the antenna are important factors in
the RF performance. Locate the unit outside of any metal enclosures and position the
antenna horizontally, pointing straight out of the unit. Adjust the antenna to achieve the
best range. The range of the unit is also dependent on its placement and the construction
of the building that it is used in.
