Crestron Isys
®
TPS-4000L
10.4” Lectern/Wall Mount Touchpanel
Select CSF File
4. Browse to the .csf file and click
Open
to begin the transfer.
Problem Solving
Troubleshooting
The table after this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
TPS-4000L Touchpanel Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Touchpanel is not
communicating with the
network.
Use Viewport (via SIMPL
Windows or VT Pro-e) to poll the
network. Verify network
connection to the touchpanel.
Touchpanel is not
receiving network power.
Confirm that power is supplied to
the network.
Touchpanel
does not
function.
Touchpanel is not
receiving power from a
Crestron power source.
Use a Crestron control system or
an approved Crestron power
supply.
Touchpanel is incorrectly
calibrated.
Enter “SETUP MODE” or use
Viewport to put touchpanel into
calibrate mode and recalibrate.
Incorrect network wiring.
Touch the screen to remove the
message and verify correct wiring
to all connectors.
Touchpanel Cresnet ID is
not set to match the Net
ID in the SIMPL program.
Touch the screen to remove the
message and enter Viewport (via
SIMPL Windows or VT Pro-e) to
poll the network. Verify that the
Cresnet ID for the touchpanel is
properly set to match the Net ID
in the SIMPL program.
Touchpanel
is not
responding.
Touchpanel Cresnet ID is
not unique, two or more
units share the same ID.
Enter Viewport (via SIMPL
Windows or VT Pro-e) to poll the
network and verify that each ID is
used only once.
(continued on next page)
Operations Guide – DOC. 6301
10.4 Inch Lectern/Wall Mount Touchpanel: Crestron Isys® TPS-4000L
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