AXES Crestron® Keypad Panels Manual – V1.1
Page 15 of 16
FAQ
Problem
Suggested solution
Key-pad panel is not turning on
Check the power supply voltage and the polarity of power connection
Key-pad panel is connected to the network
but does not represent any activity
•
Check that the cable connector is clean and not damaged
•
Check the cable termination pinout and polarity
•
Check the integrity of the cable
•
Check the keypad panel configuration Crestron® SIMPL application
Check that keypad panel has the proper ID configured
•
Check that keypad panel received configuration from the network
•
Check that other devices in the network are not making the short circuit
on the bus
Buttons are not working immediately after
power up of the keypad panel
Wait until keypad panel application will start
The buttons sound is audible, but the LEDs
are not indicating any event
Check the LEDs configuration
Only part of keypad panel buttons is
working properly
Check the buttons configuration
