Troubleshooting 16
P
ROBLEM
Your computer does not recognize the PC-DVD drive.
Cause
The driver for the PC-DVD drive is not installed properly.
Solution
Re-install the driver using the installation diskette.
P
ROBLEM
The disc tray cannot be ejected.
Cause
❒
The eject command is not being transmitted to the PC-DVD drive by
your computer.
❑
An application that is currently running is preventing the eject
command.
❑
The IDE data cable is not connected correctly.
Solution
❒
Turn off the computer. If you have a disc in the disc tray, insert a
straightened paper clip into the Eject hole on the drive’s front panel
to eject the disc tray. Restart your computer.
❑
Close the application that is running and restart your computer.
❑
Check the IDE data cable connect between the PC-DVD drive and the
computer.
Video
P
ROBLEM
The video displayed on the monitor is not smooth.
Cause
❒
Bus mastering device driver is not installed.
❑
CMOS settings for the PC-DVD drive are not correct.
❑
DMA transfer is not enabled. (Windows 95 OSR2 only.)
Solution
❒
Obtain the bus master device driver from your computer
manufacturer or dealer.
Changing settings in CMOS incorrectly can cause the
system to stop functioning.
❑
Do the following in CMOS:
1. Restart your computer and, during the memory check, press the
DELETE key to display the CMOS setup menu.
Some of the steps may not apply to your computer’s
CMOS. Refer to your CMOS documentation for details.
2. Select Integrated Peripherals and press ENTER.
3. Set your PC-DVD drive’s PIO to Mode 4. For example, if the
PC-DVD drive is connected as Slave to the primary IDE, set IDE
Primary Slave PIO to Mode 4.
4. Press ESC to return to the CMOS setup menu.
5. Select Save & Exit Setup and press ENTER.
6. Press the Y key and then press ENTER.
❑
Enable the DMA transfer. See “Enabling DMA Transfer (Windows 95
OSR2)” on page 13.
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DVD5x.fm Page 16 Wednesday, January 20, 1999 11:01 AM
