page 11
Troubleshooting.
Warranty.
WARNING:
Failure to disconnect power supply
prior to troubleshooting any wiring issues may
result in serious injury.
Parts Replacement.
For parts and information, please refer to
"Parts Inventory" on page 2.
Craftmade Customer Support:
1-800-486-4892
www.craftmade.com
CRAFTMADE™ LIFETIME LIMITED WARRANTY:
CRAFTMADE warrants this fan to the original household
purchaser for indoor use under the following provisions:
1-YEAR WARRANTY: CRAFTMADE will replace or repair any
fan which has faulty performance due to a defect in
material or workmanship. Contact Craftmade Customer
Service at
1-800-486-4892
to arrange for return of fan.
Return fan, shipping prepaid, to Craftmade. We will repair
or ship you a replacement fan, and we will pay the return
shipping cost.
5-YEAR WARRANTY: CRAFTMADE will repair or replace, at
no charge to the original purchaser, any fan motor that fails
to operate satisfactorily when failure results from normal
use.
RETURN FAN MOTOR ONLY, shipping prepaid, to Craftmade
Industries. We will repair or ship purchaser a replacement
motor and Craftmade will pay the return shipping cost.
6-YEAR to LIFETIME LIMITED WARRANTY: CRAFTMADE will
repair the fan, at no charge for labor only to the original
purchaser, if the fan motor fails to operate satisfactorily
when failure results from normal use. Parts used in the
repair will be billed to the purchaser at prevailing prices at
time of repair.
The purchaser shall be responsible for all costs incurred
in the removal, reinstallation and shipping of the product
for repairs.
This warranty does not apply when damage from
mechanical, physical, electrical or water abuse results in
causing the malfunction. Deterioration of finishes or other
parts due to time or exposure to salt air is specifically
exempted under this warranty.
Neither Craftmade nor the manufacturer will assume any
liability resulting from improper installation or use of this
product. In no case shall the company be liable for any
consequential damages for breach of this, or any other
warranty expressed or implied whatsoever. This limitation
as to consequential damages shall not apply in states
where prohibited.
PWLI1903
Problem:
Fan fails to operate.
Solutions:
1. Check wall switch to fan/wall control.
2. Check to be sure wall control (optional use) is wired
properly.
3. Check to be sure fan is wired properly.
4. Verify that receiver is wired properly.
5. Code needs to be re-activated. Turn power off and go to
instructions in Section 13 (page 10) in order to sync fan and
remote.
6. Check that light on handheld remote control (optional
use) turns on when a button is pressed indicating that the
battery is good.
Problem:
Fan operates but light fails.
Solutions:
1. Check to be sure wires in canopy are wired properly.
Problem:
Fan and light fail to operate with wall control or
handheld remote control.
Solutions:
1. Check battery power in remote control .
2. Code needs to be re-activated. Turn power off and go to
instructions in Section 13 (page 10) in order to sync fan and
remote.
Problem:
Lighting source (up-light, down-light or both) not
functioning.
Solution:
Wattage Limiting Device has interrupted the flow of
electricity to the light source. Ensure bulbs total no more
than 190W in the light source.
Problem:
Fan wobbles.
Solutions:
1. Use the balancing kit located in one the hardware packs.
If
no blade balancing kit is provided, please call Customer
Support,1-800-486-4892, to request one.
2. Check to be sure set screw(s) on motor housing yoke is
(are) tightened securely.
3. Check to be sure set screw on hanging ball is tightened
securely.
