Crafco MODEL 30 PAVEMENT ROUTER, Инструкция по эксплуатации и запасным частям

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WARRANTY CLAIM INSTRUCTIONS
MODEL 30 PAVEMENT ROUTER
Crafco, Inc. warrants parts and machinery purchased through Crafco or one of its affiliated
distributors for two years from purchased or in-service date. Wear items are not covered
under the Crafco, Inc. limited warranty. A wear item is defined as but not limited to: cutters,
tires, etc.
If parts fail to function within the two years of purchase, a return authorization number (RA)
must be obtained. If the part was purchased through Crafco, Inc., please contact Crafco
returns department at
Returns@Crafco.com for an RA number or if purchased through a
Crafco distributor please contact your distributor.
Note: if the part has a serial number associated with it, for example; a machine or electric
hose or wand, this must be furnished when requesting the RA number. The customer will be
emailed or faxed an RA form with all instructions to return the item to Crafco, Inc. See
example. If the part is found to be within the two year warranty period and has not been
abused or modified, a credit will be issued to the customer’s account or credit card. The
customer may request the part be replaced instead of a credit, if desired.
Note: All engine warranties are covered through the engine manufacturer. If you need
information for a distributor in your area please contact us and we will direct you to the
closest engine distributor.
All parts returned are tested and evaluated. If the part has been modified in any way without
prior consent from a Crafco, Inc. representative, warranty is void.
Please follow the instructions stated below when calling in a Warranty Claim. Failure to follow
these procedures may be cause to void the warranty.
Call your local Crafco Distributor. If you do not know who your local distributor is, call a Crafco
Customer Service Representative, (Toll Free 1-800-528-8242) for name, location and
telephone number.
On contacting the distributor, be prepared to identify the serial number, model number,
engine number, engine manufacturer, and the date of purchase if available.
Should the cause of the malfunction be a defective part, the Distributor will advise you of the
procedure to follow for a replacement.
The warranty is valid only for parts, which have been supplied or recommended by Crafco,
Inc.
If you have any additional questions regarding warranty repairs and parts, please do not
hesitate to call toll free 1-800-528-8242.