86
Troubleshooting Guide
Corinex Wireless to Powerline AP
• Move wireless devices farther away from the Access Point space.
4. I can not connect to other computers through the Wireless on my
powerline network or to the Internet.
• Make sure the IP address and TCP/IP protocol are set up correctly
for all wireless or powerline networked computers. For more
information on IP addresses, see
Appendix C: IP Addressing
.
• Make sure all devices are configured by using the
Corinex Setup
Tool
. The network password must be the same for all devices in
order to communicate with each other. See
Chapter 3.9 Powerline
Setup Using
Corinex Setup Tool
.
5. Check that the devices exist on the powerline network.
Start the Corinex Setup Tool, click Network Statistics and see if all devices
on your network are found.
If all devices are listed, skip this section. If a
device is missing, then:
• Make sure all computers have only one active network slot.
• Make sure the Corinex Powerline Adapters are plugged straight into
the powerline network through a power cable.
• Unplug all Corinex Powerline Adapters and plug them back in again,
one by one. Then run the Setup Tool Program again.
• The devices might be programmed with different passwords. Set
up all devices with a new password as described in the chapter 3.9
Powerline Setup using
Corinex Setup Tool
.
6. Check that TCP/IP detects the Corinex Powerline Adapters:
From the command prompt, run ping and type the computer name or IP
address of the computer you are working on [ping your computer name].
This should return 4 good packets. Now try to ping another computer on
the network. If a timeout occurs:
• Go into the TCP/IP properties and check if the buttons for obtaining
IP automatically addresses and gateway are checked. If not, make
sure that both computers are on the same subnet.
• Run
ipconfig/all
from the command prompt on all computers to
verify that all of them have valid IP addresses on the same subnet.
• The IP tables may be data corrupted, if this is the case then reboot
all computers and try again. If these tests work, you reach basic
connectivity and can use all network services. If this does not work,
you might have a faulty device. Please contact your reseller or local
distributor.