Cooper Industries Inc.
Crouse-Hinds Division IF 1551
PO Box 4999, Rev 1
Syracuse, New York 13221 • U.S.A. New 01/08
Copyright© 2007, Cooper Industries, Inc.
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If the P.O. number is available at the time of the call, an RMA number will be issued
and the customer must then fax or email the P.O. with the RMA number as the
reference, to ensure prompt processing.
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If the P.O. number is NOT available at the time of the call, a Case Number will be
given to the customer and should be referenced on the P.O. when faxed or emailed to
RMA Rep.
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Cooper Crouse-Hinds will then, at its discretion repair or replace the defective
product and return the product to the customer based on the shipping method selected.
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The customer may purchase a new product before sending in the existing product for
repair. If Cooper Crouse-Hinds determines the existing product is still covered under
warranty a credit will be issued to the customer for the new product.
5.
After receiving the Cooper Crouse-Hinds RMA number, please adhere to the following
packaging guidelines:
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All returned products should be packaged in a way to prevent damage in transit.
Adequate packing should be provided taking into account the method of shipment.
Cooper Crouse-Hinds will not be responsible for damaged items if product is
not returned in appropriate packaging.
6.
All packages should clearly display the RMA number on the outside of all RMA shipping
containers. RMA products (exact items and quantity) should be returned to:
Cooper Crouse-Hinds
Attn: RMA #XXX
1700 Blue Hills Drive, NE
Roanoke, VA 24012
7.
All RMA numbers:
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Are valid for 15 business days. Products received after may result in extra screening
and delays.
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Must have all required information provided before a RMA number to be assigned.
Return to Stock Policy
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Parts can be returned within 90 days of ship date and will be subject to a 20% restocking
fee. Product must:
- Be in the original packaging
- Not be damaged
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After 90 days no parts can be returned
