Cooper Industries Inc.
Crouse-Hinds Division IF 1551
PO Box 4999, Rev 1
Syracuse, New York 13221 • U.S.A. New 01/08
Copyright© 2007, Cooper Industries, Inc.
Returning Equipment – Return Material Authorization (RMA)
If a product purchased from Cooper Crouse-Hinds must be returned for any reason, please
follow the procedure below:
NOTE:
An RMA number must be requested from Cooper Crouse-Hinds prior to shipment of
any product. No returned product will be processed without an RMA number. This number will
be the only reference necessary for returning and getting information on the product’s
progress.
1.
To initiate an RMA, customers should call the Cooper Crouse-Hinds Customer Service
Center at (866-764-5454) to receive technical assistance and a case number. The
following information is required before a case number can be generated:
•
Site Name/Number / FCC Registration number/ Call Letters or Airport Designator
•
Site Owner (provide all that apply – owner, agent or subcontractor)
- Contractor Name
- Contractor Company
•
Point of Contact Information: Name, Phone Number, Email Address, Fax Number
and Cell Phone (or alternate phone number)
•
Product’s Serial Number
•
Product’s Model Number or part number
•
Case Number (if previously given)
•
Reason for call, with a full description of the reported issue
2.
The case number will then serve as a precursor to receiving an RMA number if it is
determined that the product or equipment should be returned. To expedite the RMA
process, please provide:
•
Return shipping method
•
Purchase Order (if non-warranty repair)
•
Shipping Address
•
Bill To Address
•
Any additional information to assist in resolving the issue or problem
3.
A P.O. is required in advance for the replacement of product that may be under warranty.
Cooper Crouse-Hinds will then, at its discretion issue a credit once the validity of the
warranty has been determined.
4.
A purchase order (P.O.) is also required in advance for all non-warranty repairs. NOTE:
the purchase order is required prior to the issuance of the RMA number.
