Coonara grange, Инструкция по эксплуатации и установке для потребителя

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Revised: 01/09/2016 13/02/17
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How to Make a Warranty Claim
Coonara, Heatcharm, Arrow and Settler Heaters.
The full Warranty Statement for your heater is contained in the Installation and Operating
Instructions booklet that was provided with the product.
1. Check the details of the warranty statement
2. Determine if you think the problem is covered by warranty
3. Ensure that you have proof of purchase
4. Contact the retailer that sold you the heater
5. Advise them of the specific problem
6. Provide the details that your retailer requests to complete a Warranty Claim Form.
This must include the heater model, serial number and installation compliance
certificate, if applicable in your State.
7. Your retailer will forward your claim to Shamic Sheetmetal (Aust) Pty Ltd, the
manufacturer of the above heater brands
8. Shamic will contact you to acknowledge that they have received the claim, if the
claim has been accepted and the next steps involved in fixing the problem
9. Parts and/or service is provided
10. Contact your retailer if the problem has not been fixed.
WARRANTY
DESIGNATION OF WARRANTOR. This warranty is extended by Shamic Sheetmetal
(Aust) Pty. Ltd with respect to Coonara gas heaters
PRODUCT. This Coonara Gas heater is comprised of the heater proper (including
components and firebox), fan assembly, speed control switch, electrical components, gas
valves, seals and moving parts. Except where specifically excluded from coverage
hereunder, this warranty covers all components designed.
See exclusions and qualifications below for further information on product coverage.
WARRANTY:
1) Shamic Sheetmetal (Aust) Pty. Ltd, warrants the firebox and the heat exchanger to be
free of defects in materials and workmanship of a period of five (5) years from the
date of purchase.
2) Shamic Sheetmetal (Aust.) Pty.Ltd., warrants that all other components of the unit to
be free of defects in material and workmanship for a period of two (2) years from
date of purchase, excluding door glass.
3) If this Coonara heater is found to be defective in material or workmanship Shamic
will repair or replace such defects in the Coonara heater at Shamic’s option in
accordance with Coonara’s warranty policy during the period on this warranty. If the
defect is found not to meet the Consumer Guarantee requirements and constitutes a
major failure, the purchaser may be able to choose to repair or replace the defective
heater or part or obtain a refund.
4) Exclusions and qualifications. This warranty is subject to the following exclusions
and qualifications.