UMD V3 Installation Manual - Remote Control
13 November 2018
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25
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APPENDIX B: Conditions for Making a Warranty Claim
Pursuant to the Contract of Sale (Master Agreement) you entered with Cooltrax, Cooltrax provides 12 months
warranty on all hardware in accordance with the terms and conditions of the Master Agreement. To make a
warranty claim, the customer and their installer must comply with the following:
1.
Your Service Agent, who has been previously approved by Cooltrax, must call Cooltrax Support on
telephone 61 3 9686 6011 within Support Hours, which are 09:00 to 17:00 Monday to Friday
(AEST) to interactively work through a diagnostic process on a faulty Universal Monitoring Device
(“UMD”), Maintenance Box or Tag before a UMD, Maintenance Box or Tag is removed or replaced.
2.
A UMD should not be removed from your asset without approval of Cooltrax Support after an
unsuccessful attempt to repair the UMD locally or by remote diagnostics.
3.
If a UMD is removed from your asset and sent back to Cooltrax without the prior approval of Cooltrax
Support then your warranty claim will not be recognized and all costs of and associated with repairs
will be charged to you.
4.
If you or your approved Service Agent wishes to have a hardware issue investigated outside of normal
Cooltrax Support hours then they should refer to the Troubleshooting Section of the latest Cooltrax
Installation Manual. If the issue is not able to be resolved then you or your agent will need to contact
Cooltrax Support within normal Support Hours for further investigation and/or approval to remove the
UMD for Warranty evaluation.
5.
If any Warranty Claim arising from water damage to the UMD or its connectors is to be recognized, you
must first provide Cooltrax Support with a photo of the installed location of the UMD on your asset
prior to removal.
6.
Once approval for removal is given, you must return the faulty hardware to Cooltrax for evaluation of
your Warranty claim and a decision as to whether the unit can be repaired or should be replaced.
7.
All costs incurred for the assessment and/or removal and delivery of the faulty device to Cooltrax are
your responsibility.
8.
The Cooltrax warranty applies where the hardware failure arises from a fault in any of the electronic or
mechanical components within the hardware under normal operating conditions.
9.
Cooltrax will not recognize any Warranty claim where the hardware failure does not arise from any
fault on the hardware electronic or mechanical components, including, without limitation, where:
a)
the installation of the hardware has not been carried out in accordance with the Hardware
Installation Instructions and the Cooltrax Installation Manual
b)
a non-approved person has installed, worked on or removed the device
c)
the UMD shows evidence of an external event that has damaged the unit
d)
UMD has been opened
e)
UMD has been removed without the prior approval of Cooltrax Support
f)
Cooltrax has not received one or more photos of the install location and the UMD prior to removal
in the event of a claim arising from water damage.
