63
W415-1283 / F / 04.30.18
troubleshooting
EN
Pilot will not light. Makes
noise with no spark at
pilot burner.
Wiring: short, loose, or damaged
connections
(poor flame rectification).
No signal from remote with no
pilot ignition.
-
Verify the thermocouple/sensor is clean and the wiring is undamaged.
-
Verify the interrupter block is not damaged or too tight. Verify
connections from pilot assembly are tight; also verify the connections
are not grounding out to any metal. (Remember, the flame carries the
rectification current, not the gas. If flame lifts from pilot hood, the circuit
is broken. A wrong orifice or too high of an inlet pressure can cause the
pilot flame to lift)*. The sensor rod may need cleaning.
-
Reprogram receiver code.
-
Replace receiver.
Poor grounding.
-
Verify the valve and pilot assembly is properly grounded
Improper switch wiring.
-
Troubleshoot the system with the simplest
on/off
switch.
Dirty, painted, or damaged pilot
and/or dirty sensor rod.
-
Clean sensor rod with a green Scotch-
Brite™ pad to remove any
contamination that may have accumulated. Verify continuity with
multimeter with ohms set at the lowest range.
Pilot sparks but will
not light.
Gas supply.
-
Verify that the incoming gas line ball valve is
“open”.
-
Verify that the inlet pressure reading is within acceptable
limits, inlet pressures must not exceed
14” W.C. (34.9mb).
Out of propane gas.
-
Fill the tank.
Pilot supply line may contain
air.
-
Repeat ignition process several times or purge the pilot
supply line.
Incorrect wiring / grounding.
-
Ensure correct polarity of wiring of thermocouple (if
equipped).
-
Verify pilot assembly/valve are properly grounded.
Receiver (if equipped).
-
Reset program: hold reset button on receiver and wait for 2
beeps. Release after second beep. Press small flame button
on remote within 20 seconds, you will hear an additional
beep (this signals a successful reset).
-
Replace receiver.
Valve.
-
Check valve and replace if necessary (Do not to overtighten
thermocouple).
Burner continues to
spark and pilot lights
Short or loose connection in
sensor rod.
-
Verify all connections. Verify the connections from the pilot
assembly are tight. Also, verify these connections are not
but main burner
grounding out to any metal.
does not light.
Dirty, painted, or damaged
pilot assembly components.
-
Clean using a green Scotch-
Brite™ pad to remove any
contamination that may have accumulated on the sensor
rod, pilot hood, ignitor, or flame sensor. Verify continuity with
multimeter with ohms set at the lowest range.
Remote wall switch
Wall switch mounted upside
-
Reverse.
is in
“
off
” position;
down.
burner comes on.
Remote wall switch and/or
wire is grounding.
-
Replace.
-
Check for ground (short); repair ground or replace wire.
Faulty wire
-
Replace.
Remote and / or
receiver is not
functioning properly.
Remote controls lights but
no spark or flame. (Remote is
locked out).
-
Reset by turning power source off then on.
Receiver or remote has low battery.
-
Replace batteries.
Appliance functions but does not
respond to receiver / remote
-
Ensure appliance is being operated by the same device that turned it
on. Remote controls functions if appliance was turned on by remote.
Receive controls functions if appliance was turned on by receiver.
Error with synchronizing.
-
Reset receiver and remote.
Remote too far away from receiver.
-
Refer to
“wiring diagram” section.
Wire connector pins are bent.
-
Straighten pins.
Valve wiring is damaged.
-
Replace valve.
note:
symptom
problem
test solution
If back up batteries are installed, they must also be removed to
re-program
