Contex IQ Quattro X 3600 Скачать руководство пользователя страница 56 | Manualshive

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Trouble shooting

56

Scanner installation problems

Problem

Possible causes and remedy

WIDEsystem does not detect the
scanner

•

The WIDEsystem driver version installed on your PC is older than your scanner model. Install the WIDEsystem drivers
from the WIDEsystem TOOLS USB drive that came with your scanner. If not available download the newest version
from the manufacturer website or contact your dealer to obtain the correct WIDEsystem version.

•

WIDEsystem drivers were not installed before connecting the scanner. Shut down the scanner and PC, unplug the
connections and restart the installation from step 1 as described above

•

Loose interface connection at one or both ends. Unplug and then firmly reconnect the interface cable

•

System needs rebooting. Shut down the scanner and PC and unplug the power and USB connections. Then plug in the
USB 3.0 connections and turn on the PC. When Windows is ready plug in the scanner power and turn on the scanner at
the main power switch

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Содержание IQ Quattro X 3600

Страница 1: ...User Guide Wide Format Scanner Models IQ Quattro X Series UG14405 1D EN IQQ X AUG 2020...

Страница 2: ...to replace the scanner glass plate 47 Downloading New Firmware 53 What is Firmware 53 When do I need new firmware 53 Identifying scanner firmware 53 Installing new firmware 53 Trouble shooting 54 Scan...

Страница 3: ...NOTE Different sizes of scanner use many standard parts and the number of catches and rollers varies according to model Illustrations used in this guide are generic and may not always match the scann...

Страница 4: ...Optical resolution 1200x1200 dpi interpolation to 9600 dpi Media thickness mm inches 2 0 08 flexible documents only Accuracy 0 1 1 pixel Optical sensing with LED illumination CIS dual illumination Pa...

Страница 5: ...sertion slot for document feeding Keypad Magnetic paper guides Paper return guides Paper forward button Power button and tri color LED Ready green Standby yellow Red service or alert Paper backwards b...

Страница 6: ...Overview 6 Rear view Connection panel Release buttons for opening scanner lid for maintenance Paper return guides USB 3 0 socket Mains power Connection socket Main power switch I 0 Gigabit socket...

Страница 7: ...supplied with your scanner Scanning software or compatible third party software Grounded power outlet PC with USB 3 0 port or enabled Gigabit port NOTE Gigabit interface compatibility and speeds depe...

Страница 8: ...rivers Reboot the PC when requested Remove the USB drive when the installation completes After successful installation the WIDEsystem icon will display in the pc system tray Now install the scan and c...

Страница 9: ...The internal scan area should be wiped clean for any dust accumulated during packaging and shipping The scan area is under the scanner lid so you have to open it The lid release buttons are at the bac...

Страница 10: ...the scanner lid all the way back Clean the internal scan area Wipe the internal scan area free of dust Use a dry lint free cloth If you detect smudges on the glass that cannot be wiped clean with a d...

Страница 11: ...r Connect power to the wall outlet Connect the other end of the scanner power cable to the power outlet CAUTION The scanner is equipped with a three wire pin grounding type plug If you cannot insert t...

Страница 12: ...w the back of the scanner Connect the B connector end of the cable to the USB 3 0 port on the scanner shown right NOTE For Gigabit enabled scanner models The installation wizard will instruct you on i...

Страница 13: ...ack of the PC as front ports can sometimes cause speed problems The Installation Wizard starts up The driver will detect the scanner and start the scanner installation wizard On first time installatio...

Страница 14: ...t when done IMPORTANT During the installation always allow the software to access the internet if Windows asks your permission Set the Energy Star idle time The scanner is factory set for automatic en...

Страница 15: ...al activation needs a license key and an activation code Activation codes can be obtained from your dealer or from the manufacturer Licensing website Follow the instructions Manual Activation below to...

Страница 16: ...you choose Online as the activation method the dialog shown on the top right appears Enter your license key in the designated field A green tick will appear after the authentication check if the licen...

Страница 17: ...d Write down or copy the hardware ID displayed by the wizard 1 You will need to transfer both of these to the online activation form Go to www licenseactivate com In the License Activation web form en...

Страница 18: ...and glass as instructed in the previous installation steps do so now You will be asked to insert the calibration sheet that came with the scanner Be sure to align the sheet arrow with the scanner mid...

Страница 19: ...Installation 19 Installation complete The scanner has been installed correctly when you see this message NOTE Scanner connected using USB 3 0 19...

Страница 20: ...ick or right click the WIDEsystem icon to start WIDEsystem Click the refresh button in case an unknown scanner is on the network The interface will display No scanners found Click the Network tab Sele...

Страница 21: ...computer installations may prevent or block WIDEsystem from locating the scanner If you think this might be happening ask your IT administrator to check the firewall settings on the computer being use...

Страница 22: ...n highlighted in blue Select the scanner Click Next WIDEsystem confirms connection and displays the scanner serial number Click Finish NOTE Scanners already installed on the same network will appear g...

Страница 23: ...list can be removed using WIDEsystem Double click or right click the WIDEsystem icon Click the Network tab Click the Remove button Choose the network scanner to remove Click OK to remove it NOTE If a...

Страница 24: ...the menu Ensure the WIDEsystem icon is yellow which indicates the scanner is connected Select the Network tab Click the Scanner Setup button The scanner setup window has options to change the scanner...

Страница 25: ...or ON and 0 for OFF Self test procedure When you turn the main power ON the scanner will run a short self test that takes less than a minute The LEDs on the panel will light during the self test All L...

Страница 26: ...scanner operation The scanner will go from Wake mode into Sleep mode Automatically After a set idle time see Sleep mode options below Manually When you hold the power button down for 3 seconds Hold d...

Страница 27: ...double click the WIDEsystem icon in the system tray Select the Timer Tab If you want to put the scanner into sleep mode before the time set in this option use the manual method for entering sleep mode...

Страница 28: ...Automatic loading With automatic loading the scanner takes the original as soon as you insert it in the paper slot Automatic loading is reliable for most jobs and especially useful for batch scanning...

Страница 29: ...d the Paper Loaded LED lights up green While holding the original in place with one hand use the other hand to press and hold down the Paper Forward button on the scanner When the Paper Loaded LED tur...

Страница 30: ...nning software input size dialogue defines the area to be scanned NOTE The exact choice of input size options will depend on your scanning software and its compatibility with the scanner There are at...

Страница 31: ...scan a whole set of originals that require equal scan settings The basic steps are Set your scan settings size type image adjustments for the batch Your settings will apply to ALL the documents in the...

Страница 32: ...pening the Info tab Install new firmware by downloading new firmware to a folder on the connected computer Right click the scanner icon and select Advanced Options Update Scanner Firmware Reset the co...

Страница 33: ...canner calibration is started by inserting the calibration sheet and starting the scanner maintenance program It is extremely important to make sure the scanner is clean before calibrating See more un...

Страница 34: ...the key parts and areas inside important for cleaning The number of rollers and lid release catches will be different for different sizes of scanner Lower rubber transport rollers Lower pressure roll...

Страница 35: ...s the main power switch at the back of the scanner to the OFF position 0 Disconnect the scanner power plug CAUTION Always disconnect power before cleaning the scanner This is to ensure your own person...

Страница 36: ...canning Open the scanner lid by sliding the lid release latches Next open the scanner lid using the release latches at the back of the lid Stand at the front of the scanner Push down on the lid while...

Страница 37: ...lean lint free cloths for cleaning the glass plate Do not reuse the cloth you used to wipe the scanner bed Spray apply a mild streak free glass cleaner onto a lint free cloth Gently wipe the glass cle...

Страница 38: ...free cloth Make sure that you leave the area dry CAUTION Do not spray apply cleaner fluids directly onto the rollers or anywhere else in the scan area Clean the white pressure rollers The long white r...

Страница 39: ...ch roller Use the cloth to turn the rollers so you wipe all sides Dry the transport rollers completely using another clean dry lint free cloth Make sure that you leave the area dry CAUTION Do not spra...

Страница 40: ...aintenance 40 Your scanner is now clean You have completed the steps required for cleaning your scanner and the scan area Replace the rear paper guides and two paper tray magnetic guides as required 1...

Страница 41: ...t is very important that the scanner feed area and glass are completely clean before calibrating To calibrate your scanner Turn the scanner power ON If the main power is OFF press the main power switc...

Страница 42: ...ray to open the WIDEsystem program Press the Calibrate button Calibration Choose the calibration Select either camera alignment or full calibration Camera alignment will align horizontal capture for c...

Страница 43: ...sert the calibration sheet The software wizard will ask you to insert the calibration sheet that came with your scanner NOTE The printed side of the sheet must be inserted face up into the scanner arr...

Страница 44: ...ation sheet will be rescanned a number of times as the program processes data Let the program complete the calibration steps you requested Alignment or Complete The wizard will tell you when the proce...

Страница 45: ...this happens a replacement glass should be fitted to restore peak scanner performance To replace a worn glass plate Turn the main power to OFF Press the main power switch at the back of the scanner to...

Страница 46: ...he lid while at the same time sliding both release latches towards the center of the scanner until you feel them unlock Use your other fingers to grip the edge of the lid Open the scanner lid Keeping...

Страница 47: ...plate The glass plate is locked in place by several white latches Press down the latch release buttons to release the glass plate see below The number of latches will be different for different sizes...

Страница 48: ...e see arrow press down on the latch release button visible in the small square hole Using the tip of the tool pop the edge of the glass upwards until it s free of the white latch Let go of the latch r...

Страница 49: ...ddle area Tip the glass back and up so the two ends are free NOTE Use the flat tool again if you cannot get your thumbs underneath Lifting out the glass plate Move your hands one at a time to each end...

Страница 50: ...nderside Hold the glass so the underside faces down and at an angle towards your body as shown Maintaining the angle carefully lower the glass into the groove nearest the back of the upturned scanner...

Страница 51: ...s in the two rear and front position grooves Lock the glass in place Hold down the latch release button nearest to the scanner keypad Press down on the glass near to the latch and click it into place...

Страница 52: ...uid gets under the glass Leave the area dry CAUTION Do not spray apply cleaner fluids directly on the glass plate or anywhere else in the scan area Close the scanner From the nearest edge lift the sca...

Страница 53: ...upgrade will be included in the release firmware notes Identifying scanner firmware Start WIDEsystem and double click its icon Select the Info tab to view the following Firmware release the installed...

Страница 54: ...l error information or Look for a description of the error and remedy in the trouble shooting section of this guide Technical assistance You should contact your service provider if one or more of the...

Страница 55: ...oting Shut down the scanner and PC and unplug the power and USB connections Then plug in the USB 3 0 connections and turn on the PC When Windows is ready plug in the scanner power and turn on the scan...

Страница 56: ...tact your dealer to obtain the correct WIDEsystem version WIDEsystem drivers were not installed before connecting the scanner Shut down the scanner and PC unplug the connections and restart the instal...

Страница 57: ...user guide and follow the instructions provided In some cases you may need to contact your service provider for technical assistance if one or more of the following is true The error cannot be remedie...

Страница 58: ...er Backwards or the Paper Forward key to eject the document from the scanner If the document cannot be ejected using the keypad remove it after opening the scanner lid see lid open instructions Releas...

Страница 59: ...se objects can disrupt scanner calibration triggering an error Call your technical service provider if the problem persists Scanner will not connect or cannot be operated after a failed firmware upgra...

Страница 60: ...need adjustment Request assistance from your technical service provider Thin vertical lines showing in the paper direction of image not seen in the original Clean the scanner glass and rollers as desc...

Страница 61: ...ts or openings in the cabinet at the back or bottom are provided for ventilation This ensures reliable operation of the product and protects it from overheating These openings must not be blocked or c...

Страница 62: ...facturer may cause harmful interference and void the user s authority to operate the equipment CE Regulations EU This equipment has been tested and found to comply with the limits for a Class A produc...

Страница 63: ...d and High Adjustable Stand working heights Scanner Model Low Adjustable Stand mm inches High Adjustable Stand mm inches low med high h1 h2 h3 h4 h5 h6 h7 h8 h9 IQ Quattro X 3600 Series MV52D 827 32 6...

Страница 64: ...Appendix 64 Low Adjustable Stand NOTE Drawing shows stand 44 at its lowest working height setting of 827 dimensions in mm...

Страница 65: ...Appendix 65 High Adjustable Stand NOTE Drawing shows stand 44 at its highest working height setting of 1292 dimensions in mm...

Страница 66: ...agen Denmark Phone 45 4814 1122 info contex com Contex Americas Global Scanning Americas MD Inc Chantilly VA 20151 USA Phone 1 703 964 9850 salesamericas contex com Contex Japan Asia Global Scanning J...

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