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NetPerformer SDM-8400 Hardware Installation Guide

5-4

Memotec

User equipment con-
nection does not work

No power to user equipment Make sure AC power outlet has

power

Make sure user equipment is
properly plugged in and switched
on

Incorrect cable connection

Make sure you have the correct
HD-26 cable for the gender and
interface of the user equipment
(see

“Serial Port Connector and

Custom HD-26 Cable Set Con-
nectivity” on page 6-8

)

Make sure the cable is properly
plugged into the serial port and
the user equipment

Modem signals down

Enter

DPORT

at the console com-

mand line to view the current
modem signal status on all ports

If modem signals are down, make
sure the modem is plugged in,
switched on and properly con-
nected to the port

Symptom

Possible Problem

Solution

Table 5-1: Troubleshooting symptoms, problems, and solutions

Содержание Memotec NetPerformer SDM-8400

Страница 1: ...NetPerformer SDM 8400 Hardware Installation Guide...

Страница 2: ...porated in new editions of these documents Memotec may make improvements or changes in the products or programs described within the documents at any time without notice Mention of products or service...

Страница 3: ...400 Unit 1 7 Chapter 2 Unpacking 2 1 2 1 About Unpacking the Unit 2 2 2 1 1 Selecting a Location 2 2 2 1 2 Size Requirements 2 2 2 1 3 Distance Requirements 2 3 2 1 4 Environmental Requirements 2 3 2...

Страница 4: ...e 4 7 4 5 Power Supply 4 9 4 6 Rackmount Kit 4 11 Chapter 5 Troubleshooting 5 1 5 1 Troubleshooting Tips 5 2 Chapter 6 Serial Port and User Equipment Connection 6 1 6 1 Serial Port 6 2 6 2 Custom HD 2...

Страница 5: ...ts B 3 EU Directives 1999 5 and 2011 65 B 3 Marking B 5 Intent of Use and Network Compatibility B 5 EN55022 and CISPR22 Statement B 6 FCC Part 15 Statement B 6 Industry Canada Statements B 7 Notice d...

Страница 6: ...Memotec Inc...

Страница 7: ...mount Brackets on the SDM 8400 Chassis AC power version shown 3 3 Power Cords for SDM 8400 UAC Unit 3 5 DC power entry connector 3 6 Wiring the DC connector 3 7 Power Cords for SDM 8400 UAC Unit 3 7 R...

Страница 8: ...Memotec Inc...

Страница 9: ...er up 3 8 Chapter references per Unit Item 4 2 ST LED states 4 3 AL LED states 4 4 RJ 45 pinout for Ethernet LAN port 4 6 RJ 45 pinout for console port 4 7 Troubleshooting symptoms problems and soluti...

Страница 10: ...Memotec Inc...

Страница 11: ...1 Memotec 1 1 Preface...

Страница 12: ...ty Ethernet is the preferred interconnectivity between the SDM 8400 and other NetPerformer products The SDM 8400 offers all data characteristics that are available for serial and Ethernet interfaces i...

Страница 13: ...on the NetPerformer Documenta tion CD which is included with your product package CAUTION All documents on the NetPerformer Documentation CD including this guide must be opened with Adobe Acrobat Rea...

Страница 14: ...eyed WARNING A warning contains an instruction that the reader must follow in order to prevent electrical shock death or serious injury to personnel The content of a warning must be read carefully and...

Страница 15: ...ng various NetPerformer products 1 2 5 Training We offer a variety of classes to reduce your learning curve and make your employees more productive Students learn how to tailor NetPerformer products t...

Страница 16: ...motec Technical Support is designed to meet your full range of support needs From basic service to mission critical support we are committed to ensuring your success with NetPerformer products By empl...

Страница 17: ...is any damage contact the shipping agent immediately Before you begin SDM 8400 installation verify the contents of the carton to ensure that you have received all the units accessories and cables that...

Страница 18: ...NetPerformer SDM 8400 Hardware Installation Guide 1 8 Memotec...

Страница 19: ...2 Memotec 2 1 Unpacking...

Страница 20: ...certain criteria for size connection distance and ambient environment Caution Unit must be installed in a restricted access location 2 1 2 Size Requirements Select a standard 19 48 cm equipment rack o...

Страница 21: ...sfy the following environmental criteria Operating temperature 0 C to 45 C 32 F to 113 F Storage temperature 20 C to 65 C 4 F to 149 F Relative humidity 10 to 90 non condensing Maximum operating altit...

Страница 22: ...ccessed through IP connectivity over LAN WAN NOTE When you first take the SDM 8400 out of the box the only configuration device you can use is the console terminal since the unit does not yet have an...

Страница 23: ...3 Memotec 3 1 Hardware Installation...

Страница 24: ...ng the Licensed Software Options on page 3 11 Connecting the LAN Hub on page 3 11 Connecting the user equipment to the serial ports Connecting the User Equip ment on page 6 3 NOTE None of these proced...

Страница 25: ...sing a small flat head screwdriver then extract the rubber foot NOTE For easy installation of the SDM 8400 in a rack carry out the following pro cedure before you connect any cables to the unit To ins...

Страница 26: ...the left side of the SDM 8400 chassis when viewed from the front 2 Screw the other rackmount bracket to the right side of the SDM 8400 chassis using 2 small Phillips screws and 2 washers NOTE The alte...

Страница 27: ...ko type see Figure 3 2 To connect a UAC unit to its power source 1 Connect the female end of the factory supplied power cord to the AC power inlet located at the rear of the SDM 8400 chassis 2 Plug th...

Страница 28: ...sition screw connection plug component enclosed by cable housing An assembled cable is shown in Figure 3 3 housing cover is removed for illustration purposes WARNING The SDM 8400 DC unit requires that...

Страница 29: ...e cable housing See Figure 3 5 5 Pass the tip of the tie wrap down through one of the openings at the bottom cover of the housing Run it underneath then pass the tie wrap up through the second opening...

Страница 30: ...Technical Support for assistance see Technical Support on page 1 6 See also Troubleshooting on page 5 1 Stage PWR ST AL Current Status of the SDM 8400 1 Green Blink Blink Hardware self test by the boo...

Страница 31: ...ole port performs autobaud detection when in auto sensing mode The SDM 8400 will set the speed of the console port as soon as it detects an active connection Caution For trouble free startup you shoul...

Страница 32: ...the administrator login ADMIN NOTE This is the default login Additional user logins can be defined For details refer to the chapter Controlling Access to the NetPerformer in the Quick Con figuration...

Страница 33: ...and to activate the software license 3 Execute the Reset Unit RU command to apply the new license For details concerning installation of licensed software options refer to the Software Installation an...

Страница 34: ...NetPerformer SDM 8400 Hardware Installation Guide 3 12 Memotec...

Страница 35: ...4 Memotec 4 1 Product Description...

Страница 36: ...le Port on page 4 7 1 power supply with removable power cable UAC Power Supply on page 4 9 1 rackmount kit Rackmount Kit on page 4 11 Table 4 1 Chapter references per Unit Item Figure 4 1 Rear View of...

Страница 37: ...een indicates several states including a system alarm when a software reset occurs See Table 4 3 State Interpretation Blinking Red Amber Green Early stage of system startup when the bootstrap program...

Страница 38: ...oftware reset has occurred a a To turn the AL LED off enter the CE Clear ERR DIAG LED command at the console command line Refer to the NetPerformer User Guide Amber A Write operation to Flash memory i...

Страница 39: ...ub on page 3 11 4 3 2 LAN Port Status LEDs Two LAN status indicators are located below the Ethernet port on the rear panel of the SDM 8400 chassis refer to Table 4 1 These LEDs indicate the following...

Страница 40: ...c The following table describes the RJ 45 pinout for the LAN port Pin No Usage Description 1 TX Transmit Output 2 TX Transmit Output 3 RX Receive Input 4 not used 5 not used 6 RX Receive Input 7 not u...

Страница 41: ...cluded with the SDM 8400 product package This kit includes 1 14 ft 4 25 m standard TIA 232 V 24 straight through cable with RJ 45 male connectors at both ends Part no 502 0808 014 and 1 TIA 232 V 24 a...

Страница 42: ...nstallation Guide 4 8 Memotec 2 DTR DTE Ready 3 TXD Transmitted Data 4 SGND Signal Ground 5 DCD Carrier Detect 6 RXD Received Data 7 DSR DCE Ready 8 CTS Clear To Send Pin No Usage Description Table 4...

Страница 43: ...el need to assemble and connect the power connector to a power source and plug the connector into the SDM 8400 unit securing it with the connector screws The DC connector uses a Trident power plug wit...

Страница 44: ...ng the SDM 8400 UAC to an AC Power Source on page 3 5 AC power inlet IEC 320 Voltage Autosensing 100 240 VAC Frequency 50 60 Hz Current 0 7 A at 100 V and 0 4 A at 240 V Maximum power consumption 16 W...

Страница 45: ...r KT 0020779 The rackmount kit includes 2 rackmount brackets 4 small Phillips screws for the brackets 10 32 x 5 8 with washers NOTE Two spare screws and washers are provided 4 large Phillips mounting...

Страница 46: ...NetPerformer SDM 8400 Hardware Installation Guide 4 12 Memotec...

Страница 47: ...5 Memotec 5 1 Troubleshooting...

Страница 48: ...for assistance see Technical Sup port on page 1 6 Unit starts with PWR LED green ST LED any state AL LED red A software reset occurred Enter DA at the console command line to view the alarms If a sof...

Страница 49: ...nnections on page 8 1 Incorrect modem setting Set the modem to ignore DTR execute the AT command at d0 Set the modem to Auto Answer mode execute ats0 1 Console terminal dis plays unreadable characters...

Страница 50: ...r and interface of the user equipment see Serial Port Connector and Custom HD 26 Cable Set Con nectivity on page 6 8 Make sure the cable is properly plugged into the serial port and the user equipment...

Страница 51: ...6 Memotec 6 1 Serial Port and User Equipment Connection...

Страница 52: ...6 serial cable models are available V 35 V 11 DCE V 35 V 11 DTE for details see V 35 V 11 Cables on page 6 5 TIA 232 V 24 DCE TIA 232 V 24 DTE see TIA 232 V 24 Cables on page 6 5 X 21 DCE X 21 DTE wit...

Страница 53: ...the male end of the HD 26 cable to the SDM 8400 serial port 3 Connect the other end of the cable to the user device CSU DSU modem router front end processor etc Caution Do not connect a data port WAN...

Страница 54: ...35 DTE X 21 DCE X 21 DTE X 21 EU DCE X 21 EU DTE TIA 232 DCE TIA 232 DTE TIA 449 DCE TIA 449 DTE TIA 530 DCE TIA 530 DTE Circuits either leased switched or Frame Relay Coding NRZI or NRZ WAN port prot...

Страница 55: ...pically a DCE device Ordering part number 161 0894 001 Stock number 502 0941 006 6 5 2 TIA 232 V 24 Cables HD 26 male connector at one end for connection to the SDM 8400 serial port DB 25 female DCE o...

Страница 56: ...ng part number 161 0904 001 Stock number 502 0951 006 Use the DTE male cable for connection to a female connector on the X 21 EU equipment typically a DCE device Ordering part number 161 0903 001 Stoc...

Страница 57: ...male connector on the TIA 530 equipment typically a DTE device Ordering part number 161 0899 001 Stock number 502 0946 006 Use the DB 25 DTE male cable for connection to a female connector on the TIA...

Страница 58: ...Signal element timing TXCB 12 12 12 114 AA n a n a TXCB 12 TXCB 23 S A 13 DCE RXCA 17 17 24 115 V RXC 17 RXCA 17 RXCA 8 B A 7 DCE Receive Clock Signal ele ment timing RXCB 9 9 11 115 X n a n a RXCB 9...

Страница 59: ...eroperate with the serial port on the NetPerformer unit n a n a n a n a 140 N RL 21 n a n a RL 14 n a n a DTE Remote Loopback n a n a n a n a 141 L LL 18 n a n a LL 10 n a n a DTE Local Loopback n a n...

Страница 60: ...NetPerformer SDM 8400 Hardware Installation Guide 6 10 Memotec...

Страница 61: ...Memotec Inc A 1 A Appendix A Warranty Information This appendix explains the conditions of the product warranty...

Страница 62: ...by Memotec will be free from defective material and workmanship Memotec agrees to remedy in accordance with terms specified below any such defect which is disclosed under conditions of normal installa...

Страница 63: ...n upgrades as long as Memotec documented procedures for option upgrades are strictly adhered to c The Product has had the serial number altered defaced or removed or d The Product has been damaged by...

Страница 64: ...aired units benefit from the standard guarantee for a period of 90 days or until the end of the Standard Warranty Period whichever is the later date Standard Warranty Period for Specific Memotec Produ...

Страница 65: ...B Memotec Inc B 1 Appendix B Compliance Information...

Страница 66: ...he following standards SDM 8400 UAC SDM 8400 DC EMC Emission FCC CFR 47 Part 15 AS NZS CISPR 22 EN 55022 2010 EMC Immunity EN 55024 2010 Safety CSA C22 2 N 60950 1 1st Edition UL 60950 1 1st Edition E...

Страница 67: ...ity assessment procedure used for this declaration is the Annex II of the Directive Product compliance has been demonstrated against the following standards EN 55022 2010 EN 55024 2010 EN 60950 1 2006...

Страница 68: ...anten Vorschriften der Richtlinie 1999 5 EG 2011 65 EG befindet BMWi MEMOTEC NetPerformer SDM 8400 UAC 1999 5 2011 65 EK Con la presente MEMOTEC dichiara che questo NetPerformer SDM 8400 UAC conforme...

Страница 69: ...ym MEMOTEC o wiadcza e NetPerformer SDM 8400 UAC jest zgodny z zasadniczymi wymogami oraz pozosta ymi stosownymi postanowie niami Dyrektywy 1999 5 EC 2011 65 EC MEMOTEC erkl rer herved at utstyret Net...

Страница 70: ...erence will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the us...

Страница 71: ...interference Notice d Industrie Canada SDM 8400 UAC Cet quipement ne d passe pas les limites de Classe B d mission de bruits radio lectriques pour les appareils num riques telles que prescrites par l...

Страница 72: ...stances that could impact health and the environment In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources we encourage you t...

Страница 73: ...u rant Cette fiche doit tre branch e et d branch e uniquement par du Per sonnel de Service To ensure adequate cool ing of the equipment a 2 inch unobstructed space must be provided around all sides of...

Страница 74: ...n Guide B 10 Memotec Inc Making Changes or Modifications CAUTION Any changes and modifications not expressly approved by Memotec Inc will void any compliance and regulatory approval and will void the...

Страница 75: ...7 LAN port 4 5 serial ports 6 2 6 8 Console port 4 7 cable 4 7 speeds supported 4 7 Console terminal activating connection to 3 9 connecting 3 9 startup setting 3 9 Custom cables 6 2 connectivity 6 8...

Страница 76: ...gulatory compliance B 2 statements B 3 Requirements distance 2 3 environmental 2 3 location 2 2 materials 2 4 power source 3 5 size 2 2 Returning the unit 1 7 S Safety warnings B 9 Sales contacts 1 2...

Страница 77: ...NetPerformer SDM 8400 Hardware Installation Guide Index 3...

Страница 78: ...local offices and sales representatives please visit our website www memotec com Memotec Inc 7755 Henri Bourassa Blvd West Montreal Quebec Canada H4S 1P7 Tel 514 738 4781 FAX 514 738 4436 www memotec...

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