Comtech EF Data CDM-710G, Инструкция по установке и эксплуатации

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CDM-710G High-Speed Satellite Modem Revision 1
Preface MN-CDM710G
xix
Customer Support
Contact the Comtech EF Data Customer Support Department for:
•
Product support or training
•
Reporting comments or suggestions concerning manuals
•
Information on upgrading or returning a product
A Customer Support representative may be reached at:
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data number)
480.333.4357 (Customer Support Desk)
480.333.2161 FAX
To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or
replacement:
•
Contact the Comtech EF Data Customer Support Department. Be prepared to supply
the Customer Support representative with the model number, serial number, and a
description of the problem.
•
Request a Return Material Authorization (RMA) number from the Comtech EF Data
Customer Support representative.
•
Pack the product in its original shipping carton/packaging to ensure that the product is
not damaged during shipping.
•
Ship the product back to Comtech EF Data. (Shipping charges should be prepaid.)
Online Customer Support
A n RMA number request can be requested electronically by contacting the Customer Support
Department through the online support page at
www.comtechefdata.com/support.asp
:
•
Click on “ Service ” for detailed instructions on our return procedures.
•
Click on the “ RMA Request Form ” hyperlink, then fill out the form completely before
sending.
•
Send
e-mail to the Customer Support Department at
service@comtechefdata.com
.
For information regarding this product’s warranty policy, refer to the Warranty Policy , p. xvi.