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11-4

Troubleshooting

Writer: bj pereira Project: Compaq Professional Workstation SP700 Reference Guide Comments: 320280-001

File Name: L-CH11.DOC Last Saved On: 5/28/98 2:31 PM

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Minor Problems

Continued

Problem

Possible Cause

Possible Solution

Workstation doesn't
automatically display the
date and time.

RTC (real-time clock) battery
may need to be replaced.
Battery life is approximately
5 years.

Replace the RTC battery.
Refer to Appendix E,
”Installing a New Battery,”
for installation instructions,
or contact your Compaq
authorized reseller or
service provider for RTC
battery replacement.

Workstation does not
beep during the power-on
self-test (POST).

Speaker cable is not properly
attached

Ensure that speaker cable
is connected.

Headphones plugged in

Unplug headphones

System will not boot.

Expansion board assembly, a
board, or a processor may
not be seated properly.

Ensure boards are
properly seated on the
system board. Ensure
expansion board
assembly and processor
are properly installed in
unit.

Workstation reset
automatically.

The unit temperature was
exceeded. The fan may be
blocked.

1. Unit is in an exceedingly
hot environment. Let it cool
down.

2. Be sure internal cables
are not blocking the air
intake of the power supply.

3. Contact your Compaq
authorized reseller or
service provider.

Содержание Professional SP700

Страница 1: ...Professional Workstation SP700 Reference Guide Final Edition July 1998 Part Number 320280 001 Compaq Computer Corporation...

Страница 2: ...ed in any form without prior written consent from Compaq Computer Corporation 1998 Compaq Computer Corporation All rights reserved Printed in the U S A The software described in this guide is furnishe...

Страница 3: ...for Workstations 1 5 Front Panel Components 1 6 Rear Panel Components 1 8 Side View Components 1 10 Keyboard and Mouse 1 11 Special Mouse Functions 1 11 Special Keyboard Functions 1 11 Windows Logo K...

Страница 4: ...word Security 3 9 QuickLock QuickBlank 3 15 Cable Lock Provision 3 17 Configuration Management 3 19 Upgrading the ROM 3 20 FailSafe Boot Block ROM 3 22 Remote Security Management 3 24 Remote Wakeup an...

Страница 5: ...g the Internal Components 6 6 Removing the Expansion Board Assembly 6 8 Removing the Removable Hard Drive Cage 6 9 Identifying the System Board Components 6 11 Chapter 7 Memory Upgrades Installing Add...

Страница 6: ...Port AGP Graphics Controller Expansion Slot 9 6 Installing and Removing an AGP Graphics Controller 9 6 Chapter 10 Processors Installing an Additional Processor 10 1 Upgrading the Processor 10 3 Chapte...

Страница 7: ...th FCC Logo United States Only A 3 Mouse Compliance Statement A 4 Canadian Notice Avis Canadien A 4 Class A Equipment A 4 Class B Equipment A 4 European Union Notice A 4 Japanese Notice A 5 Taiwan Not...

Страница 8: ...ional Workstation SP700 Reference Guide Comments 320280 001 File Name A FRNT DOC Last Saved On 5 29 98 1 03 PM Appendix E Installing a New Battery Running Computer Setup E 1 Installation Procedures E...

Страница 9: ...ntions to distinguish elements of text Keys Keys appear in boldface A plus sign between two keys indicates that they should be pressed simultaneously USER INPUT User input appears in a different typef...

Страница 10: ...the text of this guide They have the following meanings WARNING Indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Indicates that failure to...

Страница 11: ...Interface Connection WARNING To reduce risk of electrical shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle Any surface or area of the e...

Страница 12: ...e The Compaq website has information on this product as well as the latest drivers and Flash ROM images You can access the Compaq website by logging on to the Internet at http www compaq com Telephone...

Страница 13: ...rence Guide Writer BJPEREIRA Project Compaq Professional Workstation SP700 Reference Guide Comments 320280 001 File Name B CH01 DOC Last Saved On 7 6 98 2 58 PM Chapter 1 Product Features COMPA CT Fig...

Страница 14: ...pports Side Band Addressing SBA Memory Controller Dual 64 bit memory controllers aggregate bandwidth of 1 6GB sec Memory Up to 128 MB 100 MHz ECC Registered SDRAM All models upgradable to 4 GB Optiona...

Страница 15: ...Properties Secondary Storage 3 5 inch diskette drive and CD ROM drive Drive Bays Seven drive bays with four open All models have three 5 25 x 1 6 drives with one occupied by CD ROM one 3 5 diskette d...

Страница 16: ...up and Remote Shutdown Establishment of Power Management Settings Advanced Configuration and Power Interface ACPI capable Enhanced Support Software CD and support from Compaq website DMI 2 0 For more...

Страница 17: ...utilities using SmartStart for Workstations For more information about SmartStart for Workstations refer to the Software Installation Guide shipped with the workstation There are also online help fil...

Страница 18: ...ence Guide Comments 320280 001 File Name B CH01 DOC Last Saved On 7 6 98 2 58 PM Front Panel Components The following figure identifies the front panel components Refer to Table 1 2 for a description...

Страница 19: ...rly After pressing the power button if the LED is Steady Green Workstation is turned on and both the expansion board assembly and the processor processor terminator board are seated properly Blinking...

Страница 20: ...ng table for a description of each component 1 2 3 4 6 9 12 14 5 7 11 10 8 13 15 16 Figure 1 3 Identifying rear panel components Table 1 3 Rear Panel Components Ref Component Function 1 Power cord con...

Страница 21: ...Connects to a serial device 8 Microphone jack Connects to a microphone 9 Keyboard connector Connects to a keyboard orange icon 10 Firewire connectors 2 Connect to IEEE 1394 devices 11 Mouse connector...

Страница 22: ...onent 5 6 7 8 COMPAC T 4 3 2 1 Figure 1 4 Identifying components from side view Table 1 4 Side View Components Ref Component Description 1 Bay 1 3 5 inch drive Part of removable hard drive cage 2 Bay...

Страница 23: ...MouseWare software provides special drivers and an applet that allows you to define the functionality of the mouse buttons For more information on installing this software refer to the Workstation Sof...

Страница 24: ...is prevented from scrolling 6 Pause Temporarily suspends screen scrolling or some operations 7 Num Lock When the Num Lock light is on the numeric keypad is activated and the arrow keys are deactivated...

Страница 25: ...rtain functions in Windows NT Workstation Table 1 6 Key Combinations Windows Logo Key Combination Function in Windows NT Workstation Windows logo key F1 Displays a pop up menu for the selected object...

Страница 26: ...three keyboard lights For a description of each light refer to the corresponding table 1 2 3 Figure 1 6 Keyboard lights Table 1 7 Keyboard Lights Ref Description Function 1 Num Lock When Num Lock is e...

Страница 27: ...you to configure your workstation s hardware and resolve resource conflicts Computer Setup provides information you will need about your workstation if you need assistance from Compaq Customer Suppor...

Страница 28: ...ion off then on again to access the utility The F12 key initiates Network Service Boot for Remote System installation See Chapter 3 for more information about this feature 3 The Computer Setup menu ap...

Страница 29: ...diskette drives Select Storage then select Diskette Drives Enable disable diskette booting and diskette writing NOTE After saving changes to Removable Media the workstation will restart Turn the work...

Страница 30: ...if a Power on Password is set Select Security then select Password Options Enable the Setup administrator Password For more information see the section Security Management in Chapter 3 Select Securit...

Страница 31: ...y delay and bus priority ISA PCI Select Advanced then select Bus Options Set the printer mode flexible standard Select Advanced then select Device Options Set the Num Lock state at power on Select Adv...

Страница 32: ...omputer Checkup TEST NOTE Computer Checkup will detect Compaq hardware Devices from other manufacturers may not be detected Use Computer Checkup TEST in the following instances To determine if all the...

Страница 33: ...stomer Support Center To assist your Compaq authorized dealer reseller or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another worksta...

Страница 34: ...Click Install Optional Compaq Software 5 Click Create a Diagnostics Diskette and follow the instructions on the screen Using Computer Checkup TEST or View System Information INSPECT IMPORTANT Before y...

Страница 35: ...eller or service provider 3 Select one of the following from the test option menu Quick Check Diagnostics This option runs a quick general test on each device with a minimal number of prompts If error...

Страница 36: ...lled Power On Self Tests POSTs These tests check and initialize many hardware components The basic sequence for POST is 1 Check and initialize low level hardware 2 Count memory 3 Detect and spin up al...

Страница 37: ...ed in ROM on the system board the upgrade procedure is different than the upgrade procedure for other software New versions of BIOS may be downloaded from the Compaq website at http www compaq com BIO...

Страница 38: ...3 PM Chapter 3 Intelligent Manageability Intelligent Manageability combines innovative hardware technology with systems management tools from Compaq and other leading vendors to make Compaq workstatio...

Страница 39: ...of Compaq workstations monitors hard drives and dual inline memory modules DIMMs Asset Tag System board and ROM revision level Allow you to view print or electronically save this data and other system...

Страница 40: ...evices Graphics information Memory configuration Security management settings System health Operating system Windows version Using Compaq Diagnostics for Windows NT 1 Select the Compaq Diagnostics for...

Страница 41: ...mmary Report All Categories or Current Category Click OK to print the report you selected 5 To exit Compaq Diagnostics for Windows NT click File then click Exit Fault Management Fault Management featu...

Страница 42: ...t read or written by applications for long periods of time The SMART III technology will patrol the entire disk so that when unused or infrequently used parts of the disk are called upon the data will...

Страница 43: ...nt applications from the Compaq Management Solution Partners Table 3 1 Security Features Feature Purpose Diskette Drive Boot Control Prevents booting from the diskette drive Diskette Drive Write Contr...

Страница 44: ...e factory settings that is to prevent boot from a diskette or prevent save to a diskette follow these steps 1 Turn on or restart the workstation 2 When you see the words F10 Setup in the bottom right...

Страница 45: ...rkstation 2 When you see the words F10 Setup in the bottom right corner of the screen press the F10 key NOTE If you do not press the F10 key while the message is displayed you must turn off the workst...

Страница 46: ...tablishing a Setup Password through Computer Setup prevents reconfiguration of the workstation use of the Computer Setup utility until the password is entered 1 Turn on or restart the workstation 2 Wh...

Страница 47: ...ss the F10 key NOTE If you do not press the F10 key while the message is displayed you must turn off the workstation then on again to access the utility 3 From the main menu select Security then selec...

Страница 48: ...urrent password new password new password NOTE Type carefully for security reasons the characters you type do not appear on the screen Refer to the section National Keyboard Delimiter Characters in th...

Страница 49: ...the power cord from the grounded AC outlet and from the power connector on the rear of the workstation 2 Remove the following components side access panel expansion board assembly 3 On SW1 move switch...

Страница 50: ...the Setup Password Be sure to reestablish your Setup Password after clearing the Power on Password 6 Turn off the workstation once more Disconnect the power cord from the grounded AC outlet and from t...

Страница 51: ...tax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation Table 3 2 National Keyboard Delimiter Characters Arabic Greek Russian Belgian He...

Страница 52: ...the bottom right corner of the screen press the F10 key NOTE If you do not press the F10 key while the message is displayed you must turn off the workstation then on again to access the utility 3 Fro...

Страница 53: ...d mouse or other input device connected to the mouse connector The applications you are running cannot be accessed but remain in view unless the QuickBlank feature is also enabled through the Computer...

Страница 54: ...ket can be used with a padlock to inhibit access to the interior of the workstation which prevents unwanted configuration changes or component removal For increased security a cable lock can be instal...

Страница 55: ...vided in the cable lock kit A Figure 3 3 Installing bracket A 5 Place bracket B over bracket A to cover the retaining screw 6 Install a padlock not provided through bracket A to inhibit access to the...

Страница 56: ...Local ROM flash Remote ROM Flash FailSafe Boot Block ROM Remote Security Management Remote Wakeup and Remote Shutdown Remote System Installation Dual State Power Button Power Management Advanced Conf...

Страница 57: ...om in the Compaq Services and Technical Help area under Downloadables CAUTION For maximum ROM protection be sure to establish a Setup Password The Setup Password prevents unauthorized ROM upgrades Loc...

Страница 58: ...allows the workstation to be restarted in the unlikely event of an unsuccessful ROM flash Remote ROM Flash is performed in two stages 1 The system administrator uses the Remote Management Setup softwa...

Страница 59: ...tte drive enabled If the diskette drive is disabled the FailSafe Boot Block ROM will override the disabled component to accommodate a system ROM recovery in the event a system ROM failure occurs Becau...

Страница 60: ...ired Action OFF ON OFF System requires Setup Password Enter the Setup Password The light remains turned on until you enter a valid Setup Password ON OFF OFF System could not start from diskette becaus...

Страница 61: ...blished Setup Password Remote Security Management is performed in two stages 1 The system administrator uses the Remote Management Setup software on a centralized management console to define the secu...

Страница 62: ...workstation continues to consume a small amount of electricity even after you turn it off Only when you disconnect the power cord from the electrical outlet does the workstation stop consuming electr...

Страница 63: ...work Service Boot in the bottom right corner of the Compaq logo screen Follow the instructions on the screen to continue the process Replicating Your Setup This procedure gives an administrator the ab...

Страница 64: ...is displayed you must turn off the workstation then on again to access the utility 3 From the main menu select Power then select Energy Saver Options IMPORTANT The Energy Saver Options selection is a...

Страница 65: ...ess Display Properties right click on the Windows NT Workstation desktop then select Properties Advanced Configuration and Power Interfaces ACPI Ready Hardware ACPI defines a hardware interface that a...

Страница 66: ...ompaq Support Software CD Kit and the website include The Locator with Decision Support a comprehensive listing of the device drivers utilities flashable ROM images and more categorized by operating s...

Страница 67: ...o PC configuration data Compaq as a Steering Committee and Technical Committee member of the DMTF delivers hardware and software instrumentation that supports the DMI standard Compaq Insight Manager a...

Страница 68: ...eatures with leading systems management products The partnership ensures that the benefits of Intelligent Manageability are accessible through a broad range of vendors This allows customers to use the...

Страница 69: ...ware programs NOTE For more information about installing your network driver refer to the Software Installation Guide Your workstation comes Ethernet network ready which means that it has a preinstall...

Страница 70: ...must use a Category 5 UTP cable Figure 4 1 Attaching the network cable to the RJ 45 connector Any RJ 45 receptacle marked with these symbols indicates a Network Interface Connection WARNING To reduce...

Страница 71: ...OM drive is a random access read only storage device capable of retrieving data from a removable CD The PremierSound Audio System provides sound capabilities for increased productivity in the Microsof...

Страница 72: ...will not operate Using CD ROM Software The first time you use a software program that comes on a compact disc it may load a certain amount of program data onto the hard drive of your workstation This...

Страница 73: ...rly observe the following precautions Do not move the drive during operation This may cause it to malfunction during reading Avoid exposing the drive to sudden changes in temperature because condensat...

Страница 74: ...ce presentation data with voice and music If you choose to upgrade your audio system you must disable the integrated audio controller IMPORTANT Do not remove the ESS 1869 driver from the Drivers windo...

Страница 75: ...n is also discussed to ensure that newly installed components are recognized by your system This chapter also identifies all internal components IMPORTANT Compaq recommends that you finish the setup p...

Страница 76: ...equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object Refer to Appendix B for more information 1 Turn off the wo...

Страница 77: ...em configuration is the process of specifying the devices and programs that make up a system When you add or remove optional equipment you must reconfigure the workstation by running Computer Setup in...

Страница 78: ...d disconnect the power cord from the grounded AC outlet and the back of the workstation 2 Refer to the following illustration to remove the side access panel Figure 6 1 Loosening the four rear panel t...

Страница 79: ...ezel You will need to remove the front bezel when you are installing or removing drives in the front bay To remove the front bezel 1 Turn off the workstation and disconnect the power cord from the gro...

Страница 80: ...Components The following illustration and table identify the internal components of your workstation 2 3 4 5 6 8 9 10 COMPAC T 1 7 Figure 6 3 Identifying internal components Table 6 1 Internal Compone...

Страница 81: ...wer supply 7 3 5 inch removable hard drive cage that supports either three 1 0 inch drives or two 1 6 inch drives Drive bay 1 on bottom drive bay 2 in middle and drive bay 3 on top 8 Expansion board a...

Страница 82: ...tation 2 Remove the side access panel 3 Refer to the following illustration to remove the expansion board assembly Figure 6 4 Removing the expansion board assembly 4 Reassemble the workstation and con...

Страница 83: ...5 PM Removing the Removable Hard Drive Cage To remove the removable hard drive cage 1 Turn off the workstation and disconnect the power cord from the grounded AC outlet and from the back of the workst...

Страница 84: ...n SP700 Reference Guide Comments 320280 001 File Name G CH06 DOC Last Saved On 5 28 98 4 25 PM When reinserting the removable hard drive cage be sure to align the tab on the bottom corners of the cage...

Страница 85: ...d table identify the internal system board components of your workstation 6 8 9 12 13 15 11 5 4 3 2 10 7 14 1 Figure 6 7 Identifying system board components Table 6 2 System Board Components Ref Compo...

Страница 86: ...Last Saved On 5 28 98 4 25 PM System Board Components Continued Ref Component 9 Secondary processor slot 10 DIMM sockets 1 4 DIMM1 is closest to the edge of the system board 11 Processor power module...

Страница 87: ...MHz Error Checking and Correcting ECC SDRAM dual inline memory modules DIMMs Additional DIMMs 32 MB 64 MB 128 MB 256 MB or 512 MB are available to upgrade the memory The workstation has eight DIMM soc...

Страница 88: ...e that DIMMs do not need to be installed in pairs and can be installed in any of the available DIMM sockets IMPORTANT Before installing additional DIMMs read Important Guidelines for DIMM Installation...

Страница 89: ...DIMMs must be used DIMMs must have a 4 KHz refresh rate To optimize system performance Compaq recommends using CAS latency 2 CL2 DIMMs DO NOT INSTALL DIMMS THAT DO NOT SUPPORT ERROR CHECKING AND CORRE...

Страница 90: ...e electronic components of the workstation or optional boards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object Refer t...

Страница 91: ...Compaq Professional Workstation SP700 Reference Guide Comments 320280 001 File Name H CH07 DOC Last Saved On 5 29 98 1 19 PM 3 Refer to the following illustration to install a DIMM module 2 2 1 Figure...

Страница 92: ...rives For additional information about installing optional SCSI and non SCSI drives refer to the documentation included with the device or contact your Compaq authorized dealer reseller or service pro...

Страница 93: ...lable when a 1 6 inch hard drive is installed in either bay 1 or bay 3 3 Bay 3 Part of the removable hard drive cage A 3 5 inch third height bay that supports a 1 0 inch hard drive or 1 6 inch hard dr...

Страница 94: ...when they are not occupied with a storage device You will need to remove a drive bezel before installing any removable media storage device example tape drive CD ROM and diskette in these bay location...

Страница 95: ...t Compaq Professional Workstation SP700 Reference Guide Comments 320280 001 File Name I CH08 DOC Last Saved On 5 26 98 9 46 AM 4 Refer to the following illustration to remove a blank drive bezel Figur...

Страница 96: ...You will need to remove a cooling shield before installing a hard drive in either of these bay locations To remove a cooling shield 1 Turn off the workstation and disconnect the power cord from the gr...

Страница 97: ...the Hardware Screws A total of 17 extra hardware screws are provided on the side of the air plenum The top group of eight screws is for installing hard drives in the removable hard drive cage The bot...

Страница 98: ...nt screw holes the installation for both drives is basically the same To install a 1 6 inch hard drive NOTE Before installing a SCSI device please read SCSI Cables and Guidelines later in this chapter...

Страница 99: ...a Project Compaq Professional Workstation SP700 Reference Guide Comments 320280 001 File Name I CH08 DOC Last Saved On 5 26 98 9 46 AM COMP ACT Figure 8 7 Installing a hard drive COMP ACT Figure 8 8 R...

Страница 100: ...ce Guide Writer bj pereira Project Compaq Professional Workstation SP700 Reference Guide Comments 320280 001 File Name I CH08 DOC Last Saved On 5 26 98 9 46 AM Figure 8 9 Connecting the SCSI signal ca...

Страница 101: ...l a 1 0 inch hard drive in the removable hard drive cage NOTE Prior to installing a SCSI device please read SCSI Cables and Guidelines later in this chapter 1 Turn off the workstation and disconnect t...

Страница 102: ...SP700 Reference Guide Comments 320280 001 File Name I CH08 DOC Last Saved On 5 26 98 9 46 AM 5 Refer to the following illustrations to install an optional hard drive in the removable hard drive cage...

Страница 103: ...pereira Project Compaq Professional Workstation SP700 Reference Guide Comments 320280 001 File Name I CH08 DOC Last Saved On 5 26 98 9 46 AM Figure 8 13 Connecting the signal and power cables 6 Reass...

Страница 104: ...s one internal SCSI connector on the system board and one external SCSI connector on the rear panel of the workstation SCSI Cables The workstation ships standard with a 5 device Wide Ultra SCSI cable...

Страница 105: ...o another or changing the position of the device on the SCSI chain does not affect the communication between the controller and the SCSI device The reserved and available SCSI ID numbers for SCSI devi...

Страница 106: ...rformance To maintain Ultra speeds do not install more than four SCSI devices on each channel For best performance do not mix Wide Ultra and narrow SCSI devices on either the same SCSI cable or the sa...

Страница 107: ...installing and removing PCI or ISA expansion boards and an Accelerated Graphics Port AGP graphics controller NOTE The following instructions also apply to installing and removing graphics boards For...

Страница 108: ...PM Identifying the PCI and ISA Expansion Slots Your workstation contains eight expansion board slots on the expansion board assembly five PCI expansion slots one shared PCI ISA expansion slot and two...

Страница 109: ...on Slots Ref Component Bus Location 1 PCI ISA shared expansion slot Primary bus 2 PCI expansion slot full length Primary bus 3 PCI expansion slot full length Primary bus 4 PCI expansion slot full leng...

Страница 110: ...5 19 98 10 09 PM Installing a PCI or an ISA Expansion Board To install a PCI or ISA expansion board 1 Remove the expansion board assembly from the workstation chassis 2 Refer to the following illustra...

Страница 111: ...ANT When you install an expansion board be sure to press firmly on the board so that the whole connector seats properly in the expansion board slot If you are installing a full length expansion board...

Страница 112: ...roller slot Installing and Removing an AGP Graphics Controller To install the AGP graphics controller remove the metal slot screw and cover insert the board in the APG slot and press firmly into place...

Страница 113: ...system by installing a second Pentium II Xeon processor of the same speed and cache size in the secondary processor slot You will also need to install two processor power modules for this second proc...

Страница 114: ...98 2 24 PM 4 Install the two power processor modules in the power processor module connectors 2 1 1 2 2 2 Figure 10 1 Installing two processor power modules 5 Remove the terminator board in the secon...

Страница 115: ...he workstation and connect the power cord to the grounded AC outlet and to the workstation IMPORTANT After connecting the power cord to the grounded AC outlet and to the workstation DO NOT turn the po...

Страница 116: ...c messages that may display during the Power On Self Test POST at startup Checklist for Minor Problems If you encounter a minor problem with your workstation refer to the following list of general sug...

Страница 117: ...se device driver Ensure that all printer drivers have been installed for each application Take out all diskettes from the diskette drives and all CDs from the CD ROM drives before you turn on your sys...

Страница 118: ...e easily for yourself If the condition persists contact your Compaq authorized reseller or service provider Refer to Getting Help in the front of this guide for a list of Compaq worldwide technical su...

Страница 119: ...ice provider for RTC battery replacement Workstation does not beep during the power on self test POST Speaker cable is not properly attached Ensure that speaker cable is connected Headphones plugged i...

Страница 120: ...tware program is damaged Check the program diskettes or reinstall software from original media Drive cable is not properly connected Reconnect drive cable Diskette drive cannot write to a diskette Dis...

Страница 121: ...from the drive Display Problems Table 11 3 Solving Display Problems Problem Possible Cause Possible Solution Blank screen Monitor is not turned on and the monitor light is not on Check that the monito...

Страница 122: ...e graphics controller was upgraded the correct display drivers may not be loaded Refer to the documentation in the upgrade kit for more information on display drivers The picture is broken up it rolls...

Страница 123: ...cable is loose Ensure that the speaker cable is properly connected Sound does not come through the headphones Headphones are not plugged in correctly or volume control is turned down 1 Check the headp...

Страница 124: ...s may not be connected properly Reconnect all cables Printer is offline The printer may be out of paper 1 Check the paper tray and refill it if it is empty 2 Select online Hardware Installation Proble...

Страница 125: ...ller If the address is changed ensure that the drive parameters match the new I O address for the network controller Setup utility reports unprogrammed EEPROM Possible resource conflict with another e...

Страница 126: ...t the drive parameters match the new I O address for the network controller The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other e...

Страница 127: ...select the Network icon at the Control Panel Network controller interrupt overlaps the interrupt of an expansion board Run the Setup utility and modify the network controller memory value Network con...

Страница 128: ...tally deleted when the drivers for a new expansion board were installed The files containing the network drivers are corrupted Reinstall the network drivers using your Compaq SmartStart for Workstatio...

Страница 129: ...Computer Setup or Windows NT Workstation utilities You have run out of memory to run the application Check the application documentation to determine the memory configuration requirements Memory coun...

Страница 130: ...e Solution System will not boot from CD ROM drive The CD ROM boot is not enabled through the Setup utility Run the Setup utility and set the drive priorities Data read from CD ROM drive is inconsisten...

Страница 131: ...vironment i e personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user...

Страница 132: ...llation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the inte...

Страница 133: ...harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding your product contact Compaq Computer Corp...

Страница 134: ...ions Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B Equipment This Class B digital apparatus meets all requirements of th...

Страница 135: ...nal Workstation SP700 Reference Guide Writer B J Pereira Project Compaq Professional Workstation SP700 Reference Guide Comments 320280 001 File Name M APPA DOC Last Saved On 5 27 98 7 52 PM Japanese N...

Страница 136: ...Warnings WARNING To reduce the risk of injury from laser radiation or damage to the equipment observe the following precautions with the CD ROM drive Do not open any panels operate controls make adju...

Страница 137: ...abel or equivalent is located on the surface of your CD ROM drive This label indicates that the product is classified as a CLASS 1 LASER PRODUCT This label appears on a laser device installed in your...

Страница 138: ...contact your Compaq Authorized Reseller or your Authorized Service Provider WARNING Your computer contains an internal lithium battery There is risk of fire and burns if the battery pack is not handle...

Страница 139: ...ic safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avo...

Страница 140: ...9 38 AM Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an A...

Страница 141: ...erver For more information on power cord set requirements contact your Authorized Compaq Dealer General Requirements The requirements listed below are applicable to all countries The length of the pow...

Страница 142: ...1 Switzerland SEV 1 United Kingdom BSI 1 United States UL 2 Notes 1 Flexible cord must be HAR Type HO5VV F 3 conductor 1 0 mm2 conductor size Power cord set fittings appliance coupler and wall plug m...

Страница 143: ...101 ROM Error System ROM checksum Contact your Compaq authorized service provider 101 Option ROM Checksum Error Options ROM checksum Contact your Compaq authorized service provider 102 System Board F...

Страница 144: ...ovider 202 Memory Type Mismatch RAM failure Contact your Compaq authorized service provider 203 Memory Address Error RAM failure Contact your Compaq authorized service provider 205 Memory Error Cache...

Страница 145: ...keyboard if necessary 303 Keyboard Controller Error I O keyboard controller Contact your Compaq authorized service provider 304 Keyboard or System Unit Error Keyboard Contact your Compaq authorized se...

Страница 146: ...r Run Computer Setup or Windows NT Workstation utilities 612 Secondary Floppy Port Address Assignment Conflict Configuration error Run Computer Setup or Windows NT Workstation utilities 1151 System Bo...

Страница 147: ...Contact your Compaq authorized service provider 1771 Primary Disk Port Address Assignment Conflict IDE configuration Run Computer Setup 1772 Secondary Disk Port Address Assignment Conflict IDE config...

Страница 148: ...cal failure POST recorded into the wellness log None A Collectable Memory Error Occurred Prior to this Power Up Single bit ECC during POST None This Workstation has experienced an NMI Hardware Error A...

Страница 149: ...Computer Setup prior to installing the replacement battery However if your workstation has a third party hard drive you MUST complete the following steps before installing the replacement battery 1 R...

Страница 150: ...if mistreated The battery is soldered in place and may not be removed Do not abuse or disassemble Use only replacement batteries supplied by Compaq To install the replacement battery 1 If the worksta...

Страница 151: ...icker included with the battery kit above the power connector on the back of the workstation 7 Replace the expansion board assembly and the side access panel 8 Plug the power cord into a grounded AC o...

Страница 152: ...Height 18 7 in 47 50 cm Depth 23 2 in 58 90 cm Width 8 03 in 20 40 cm Weight 54 75 lb 24 89 kg Power Supply Input Requirements Low Range High Range Rated Input Voltage 100 to 120 V 200 to 240 V Rated...

Страница 153: ...5 4 troubleshooting 11 8 audio line in 1 8 audio line out 1 8 audio security 2 4 audio system upgrading 5 4 using audio CDs 5 3 using PremierSound 5 4 automatic diagnostics 2 9 B Backspace key 1 12 ba...

Страница 154: ...Compaq Website xii 3 29 components front panel 1 6 installation precautions 6 2 installation sequence 6 2 internal 6 6 rear panel 1 8 side view 1 10 Computer Checkup TEST creating diagnostics diskette...

Страница 155: ...cle redundancy codes CRC 3 5 D date setting 2 3 Declaration of Conformity A 3 Delete key 1 12 delimiter characters 3 14 Desktop Management Interface See DMI diagnostic tools 1 4 Compaq Diagnostics for...

Страница 156: ...0 key accessing the Compaq Utilities menu 2 2 F12 key initiating remote system installation 3 26 F1 F12 keys 1 12 FailSafe Boot Block ROM described 3 22 recovering after detecting an invalid system RO...

Страница 157: ...com xii I I O delay setting 2 5 icon broken key 3 10 key 3 10 Icons See Symbols on Equipment IDE connector 6 11 IDE devices viewing information 2 3 infrared interface control 3 6 Insight Management Ag...

Страница 158: ...hone 1 3 1 9 Japanese Notice A 5 K key icon 3 10 keyboard 1 9 enabling disabling 3 16 national delimiter characters 3 14 setting locale 2 4 using special function keys 1 11 using Windows logo keys 1 1...

Страница 159: ...EM MouseWare 1 11 mouse compliance statement A 4 mouse enabling disabling 3 16 music playing 5 4 recording 5 4 N national keyboard delimiter characters 3 14 network cable to RJ 45 connector 4 2 contro...

Страница 160: ...2 4 Power on Password changing 3 11 clearing 3 12 deleting 3 11 described 3 6 enabling 2 4 entering 3 10 establishing 3 10 Power On Self Test error messages D 1 sequence of tests 2 10 setting the POS...

Страница 161: ...drive cage 6 7 8 10 reinserting 6 10 removing 6 9 removable media storage devices 8 2 8 3 removing cooling shield 8 5 drive bezel 8 3 expansion board assembly 6 8 front bezel 6 5 removable hard drive...

Страница 162: ...4 features 3 6 serial connector 1 9 serial port disabling 2 4 3 8 enabling 2 4 interface control 3 6 setting resources 2 4 Setup Password changing 3 11 clearing 3 12 deleting 3 11 described 3 6 enabl...

Страница 163: ...ice A 5 telephone numbers xii terminator board 10 2 TEST utility See Computer Checkup TEST text conventions ix thermal sensor 3 6 time setting 2 3 timeout values selecting 2 3 Token Ring network 4 1 t...

Страница 164: ...3 41 PM V VGA controller setting boot order 2 5 View System Information INSPECT creating a diagnostics diskette 2 8 described 2 7 using 2 8 voice messages recording 5 4 W warranty 1 4 website 3 29 Wi...

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Compaq Professional SP700, Справочное руководство

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