Troubleshooting
D-9
Compaq Confidential – Need to Know Required
Writer:
Jennifer Hayward
Project:
Compaq ProLiant ML350 Generation 2 Server Setup and Installation Guide
Comments:
Part Number:
236843-002
File Name:
j-appd Troubleshooting.doc
Last Saved On:
9/5/01 9:18 AM
Table D-4
Problems After Initial Startup
Problem
Possible Cause
Possible Solution
System
cannot load
SmartStart.
Wrong version of
SmartStart is being
installed.
1.
Check the SmartStart release notes and user
documentation.
2.
Refer to the Compaq website to verify the version of
SmartStart
The
CD-ROM/diskette
drive assembly is not set
as a bootable device.
1. Press
the
F9
key to run the ROM Based Setup Utility
(RBSU) when prompted.
2.
Set defaults and exit the utility.
3.
Rerun RBSU to verify the system configuration.
Refer to Chapter 5, “Server Configuration and Utilities,” or
the
Compaq ROM Based Setup Utility User Guide
on your
server documentation CD for complete instructions on the
use of RBSU.
The CD-ROM/diskette
drive assembly is either
not installed, or is not
properly connected.
1.
Power down the server.
2.
Verify that the CD-ROM/diskette drive assembly is
installed.
3.
Remove and reseat the CD-ROM/diskette drive
assembly.
4.
Check the cable between the backplane and the
CD-ROM/diskette drive assembly to ensure proper
connection.
Refer to the
Compaq ProLiant ML350 Generation 2
Server Maintenance and Service Guide
for connection
information.
If the cable is not the problem, refer to “CD-ROM
Problems” in the
Compaq Servers Troubleshooting
Guide
.
Diskette
in
CD-ROM/diskette drive
assembly is preventing
the system from loading.
Remove the diskette.
continued
